"Stacking" Offers
Dec 26, 2006 | 5:40 am
#16
Join Date: May 2004
Posts: 915
What I'm reading in this and have read other threads on the subject tells me that there's inconsistent adherence (by the hotels) to what's printed on the back of EEO B1G1 and BBs. (And a multitude of opinions have been posted as to why.)
I've experienced the opposite of what many have releated on this one.
On 4 night stay (two 2-night back-to-backs) at a Connecticut FS Marriott on a publicly-available rate (required no group code) for Wednesday night through Sunday morning, they completely screwed up the application of the BB (for check in Thursday-check out Friday) and the EEO B1G1 (For check in Friday-check out Sunday).
When I required at check-in they confirmed that there would be "no problem" and reiterated it when I reconfirmed it (with the MOD) the evening prior to check-out.
I'm a regular there and upon and after it got straightened out they were very apologetic and generous in terms of the (unsolicited on my part) compensation.
I've experienced the opposite of what many have releated on this one.
On 4 night stay (two 2-night back-to-backs) at a Connecticut FS Marriott on a publicly-available rate (required no group code) for Wednesday night through Sunday morning, they completely screwed up the application of the BB (for check in Thursday-check out Friday) and the EEO B1G1 (For check in Friday-check out Sunday).
When I required at check-in they confirmed that there would be "no problem" and reiterated it when I reconfirmed it (with the MOD) the evening prior to check-out.
I'm a regular there and upon and after it got straightened out they were very apologetic and generous in terms of the (unsolicited on my part) compensation.
Dec 26, 2006 | 11:42 am
#17
Join Date: Aug 2005
Location: ORD, MKE, MDW
Programs: Marriott Lifetime Platinum, AAdvantage Gold, Air Canada Elite, Avis Pref Select, Hertz Gold,
Posts: 1,844
I have booked the M11 rate (rate at which you can earn Bonus Bucks-BBs) for a 2-night stay. I submitted an EEO certificate to the front desk. She, in turn, asked a manager about it. The manager indicated that as long as it's a publicly known rate, then it's okay. I told him I was using the M11 rate and he indicated that it was acceptable. The front desk clerk said it would be applied to my folio. When I received the bill at the door, I was, in fact charged for 1 night, plus I received a $100 BB ccertificate.
My understanding is that the BOGO EEO certs are only good with rates available to any member of the general public. M11, of course, is available only to MR Elite members. The only time I got a hotel to honor a rate not available to the general public was when a manager decided to waive the rule for me upftont and let me use the cert with the AAA rate.
Last edited by cyberdad; Dec 26, 2006 at 11:48 am
Dec 27, 2006 | 7:24 am
#18
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 53,012
I think you may have gotten lucky.
My understanding is that the BOGO EEO certs are only good with rates available to any member of the general public. M11, of course, is available only to MR Elite members. The only time I got a hotel to honor a rate not available to the general public was when a manager decided to waive the rule for me upftont and let me use the cert with the AAA rate.
My understanding is that the BOGO EEO certs are only good with rates available to any member of the general public. M11, of course, is available only to MR Elite members. The only time I got a hotel to honor a rate not available to the general public was when a manager decided to waive the rule for me upftont and let me use the cert with the AAA rate.
M12 is technically only available to elites, but it does not appear to be systematically enforced.
E0S, E0G, and E0P appear to be systematically linked to your elite level.
To the topic at hand, yesterday I successfully combined a Premium Pounds and the Hertz HPR promo at a Residence Inn - but it took a lot of work. I had to call the Marriott Rewards line, who wasn't aware of the Hertz promo. They connected me to group sales (why, I don't know) who wasn't aware either. The RI clerk and manager insisted that they weren't running any Buy 2 Get 1 Free promos. Finally, I got ahold of someone at Marriott International who was able to talk the clerk through the promo (on my cell phone). 40 minutes later, they agreed to my free night.
They posted the 50 Premium Pounds as 50 dollars. I briefly attempted to explain the concept of other countries using different currencies that aren't dollars but got a blank stare. I was weary from the HPR battle. I accepted the $50 credit in exchange for my 50PP, thereby setting a FlyerTalk record for the worst exchange rate ever received for a PP.
Jan 23, 2007 | 10:35 pm
#19
Original Poster
Join Date: Dec 2006
Programs: Hilton Gold, Marriott Titanium, IHG Gold
Posts: 52
To follow up on the saga of the denied SS certificate:
After e mail correspondance with Marriott Customer Care, I was offered a $50 Marriott certificate to compensate me for "the confusion" about my rate.
While I appreciate the gesture, (and it does recover half the value of the errant SS certificate), I think only the Marriott folks are "confused". I have printed confirmation of the rate I reserved at and what it covered, and made a phone call to the Platimum Line to specifically ask whether I could combine the EOO with that rate. The answer was affirmative. I honored my end of the contract I entered into when I reserved the room, and Marriott ought to honor their end. If there was any "confusion" it was on the part of the Platinum service rep who apparently gave me bad information. I don't feel a good Marriott customer should literally or figuratively pay the price for their "mistake", if in fact it was a mistake.
Would the Marriott guru on the site care to comment?
After e mail correspondance with Marriott Customer Care, I was offered a $50 Marriott certificate to compensate me for "the confusion" about my rate.
While I appreciate the gesture, (and it does recover half the value of the errant SS certificate), I think only the Marriott folks are "confused". I have printed confirmation of the rate I reserved at and what it covered, and made a phone call to the Platimum Line to specifically ask whether I could combine the EOO with that rate. The answer was affirmative. I honored my end of the contract I entered into when I reserved the room, and Marriott ought to honor their end. If there was any "confusion" it was on the part of the Platinum service rep who apparently gave me bad information. I don't feel a good Marriott customer should literally or figuratively pay the price for their "mistake", if in fact it was a mistake.
Would the Marriott guru on the site care to comment?