Preference differences in phone reservations vs online
Nov 28, 2006 | 9:29 pm
#1
Original Poster
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
Preference differences in phone reservations vs online
I discovered by accident a while ago that it is possible to circumvent the room preference restrictions that exist for some online reservations (especially reward reservations). If you call to reserve a room, the reservation agent is able to put down your preferences and note a room upgrade request as well.
I have been able to request a king bed, high floor, ask for a refrigerator and a room upgrade on the phone when the online reservation will not allow any of it. The king bed is confirmed and everything else is subject to availability.
I have been able to request a king bed, high floor, ask for a refrigerator and a room upgrade on the phone when the online reservation will not allow any of it. The king bed is confirmed and everything else is subject to availability.
