The high tomorrow in Santiago is supposed to be 68. My kids and I swim year round (for fitness/competition) in outdoor pools with the temp down in to the 40's in the evening, no problem.

I swim everyday as well, but have never seen temps at 68 here, let alone in the 40s (unless I'm out of TH)...............is there a polar bear club in So, Cal??

January evenings can get cold, and rainy too, but all high school pools around here are outdoor, so we swimmers suck it up.

I stay at over 200 hotels a year - so I need to call them ALL of them a day prior to make sure the pool is open? No way.

They sent me an email confirming my reservation, they can send me another telling me something is "out of order" as soon as it is. Otherwise, switch me another, comparable hotel or make me happy some other way.

Temps are irrelevant. If galsontour picked the property because she was assured the pool would be open, then she has a right to be miffed that it isn't. I would do as ohmark suggested.

Cheers.

The only reason temps are relevant, is that it is generally the winter that hotels will take their pools down for maintenance then act shocked that anyone wanted to use it!

I was referring more to the discussion of who would want to swim in cold temps . The bottom line is that the OP directly contacted the property to confirm the pool would be open & it's not. I'd do as ohmark suggested, especially since the hotel's website shows the pool should be open at this point given the date it has on the website & the verbal confirmation.

Cheers.

Overly dramatic. I would expect the property to post about a workout room being closed. Easy to do and sets the expectation. It is reasonable to expect a workout room to indeed be available if it is advertised on the hotel's website.

That is where it ends.

The property advertised a pool, and didn't announce that it was closed. The OP likes to swim, and books properties based on their pool. But sure . . . it is whining to ask a property to deliver on an advertised amenity.

This is just piling on.

They don't have to call every guest. Just proactively post it on their website and/or email guests based on reservations. In fact, Tysons Corner Marriott has emailed me on several occasions when their restaurant was going to be closed. Set the expectation is simple enough. I then can choose to stay as planned, or adjust my hotel accordingly.

An oil spill would be on the news and publically know. That is all we are asking for from this Marriott property . . . make it known. It is simple.

+1 . . . And the voice of reason arrives to save the thread! ^

I had an experience earlier this year where the hotel was under renovations, A minor inconvenience. It bugged me but I understand.

BUT, and this is a big but, the last night of our stay the pool was closed. We had just come off working a few 15 hour days and had decided to take a dip and relax by the pool. 2 of the other dopes I was with went as far as buying swimming trunks from wally world. We were devastated when we walked in and the pool was closed.

So I emailed Marriott and complained. I was given a 500 credit as compensation. That didn't necessarily fix the problem but it helped.

500 MR points or $500?

It about the same, right?

I spoke to the manager and they have comped me the club lounge upgrade with a value of $100 per day. Oddly enough it is an empty response for me because I really wanted that pool. But to fairly acknowledge Santiago Ritz they have responded well and with what they could. So my issue has now properly become my issue. I would return because they have reestablished good faith.

Go on living.... [Hey, you asked what I would do...]

Good to see they at least made an attempt at recovery.

Thanks for the update & glad the property stepped up to the plate (short of getting the pool open) & established good faith.

Cheers.