Almost done with Marriott re: Privacy Issues
Oct 25, 2006 | 4:00 am
#31
Join Date: Jan 2005
Location: Geneva/Marbella
Programs: UA*G, SK-EBB, DL-G, IB-Silver Marriott Gold , HHonors Gold, SHG Gold
Posts: 992
Sorry for any skeptisicm but these offenses are just so extreme.
While I am having major problems with all airlines I have found that hotels and Marriott especially are doing a pretty good job now.
I am glad you were compensated and hope you are compensated very well for incedent one. They at least had the ability to investigate and should have a report written on this incedent I hope. Good luck.
While I am having major problems with all airlines I have found that hotels and Marriott especially are doing a pretty good job now.
I am glad you were compensated and hope you are compensated very well for incedent one. They at least had the ability to investigate and should have a report written on this incedent I hope. Good luck.
Oct 25, 2006 | 4:00 am
#32
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
I've never been a fan of the "lets file a suit" action, though the OPs situation does come pretty close. 
Myself, I would probably first try going through non-lawyer channels to get this issue raised to Marriott Corporate and the hotel GM. I would think that they would be very interested and be very willing to make sure something like that doesn't happen anymore. And the issue could be dealt with that way.
But I do agree with most everyone that this type of behavior needs to be brought to Marriott's attention and dealt with.
Myself, I would probably first try going through non-lawyer channels to get this issue raised to Marriott Corporate and the hotel GM. I would think that they would be very interested and be very willing to make sure something like that doesn't happen anymore. And the issue could be dealt with that way.
But I do agree with most everyone that this type of behavior needs to be brought to Marriott's attention and dealt with.
Oct 25, 2006 | 7:07 am
#33
FlyerTalk Evangelist
Join Date: Mar 2003
Location: Wyoming
Posts: 31,103
This is crazy. I have no clue what I'd have done in #1 but for #2 I never give more info then needed.
Please keep up informed as to what you decide to do.
Please keep up informed as to what you decide to do.
Oct 25, 2006 | 9:22 am
#34
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 53,012
Originally Posted by DillMan
When this happened, the "suit" in my room claimed that the cigar/humidor was smoking material and the maid had seen it and he was obligated to investigate. I buy that, but the item in question was, I would have guessed, at least 90% in my bag and in the worst case just sticking out the top.
I totally support Marriott's position on smoking, but that should never be used as a cover for such invasive behavior.
Oct 25, 2006 | 10:30 am
#35
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
Originally Posted by pinniped
Even if the manager's explanation is true (I'm doubting him, not you), it's still inexcusable. The Marriott rule is against smoking, not possessing smoking materials. Even if you had a carton of Marlboros sitting in plain view, that is no cause for the maid or manager to "investigate". We aren't talking cocaine here.
I totally support Marriott's position on smoking, but that should never be used as a cover for such invasive behavior.
I totally support Marriott's position on smoking, but that should never be used as a cover for such invasive behavior.