High Speed Internet
#1
Original Poster

Join Date: Aug 2006
Programs: SW A List Preferred with Companion Pass, HH Diamond, Marriott Gold
Posts: 78
High Speed Internet
I just made reservations in Chicago. I am surprised that they charge $12.95 per day for wired internet service and then $20.00 per day parking. I am spoiled with the Hiltons I suppose. I never thought of paying for internet on a business trip. Hmmm, reconsider hotels?
#2
Moderator, Marriott Bonvoy & FlyerTalk Evangelist




Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
While this may change at some unkown distant point in the future, in general, FS Marriotts charge for Internet access (including to elites.) So unfortunately, your experience is par for the course.
A lot of the "lower-end" brands (Courtyards, Fairfield Inns, etc.) include internet access with the rate though. So if you are looking at free internet from Marriott Branded hotels, I would suggest looking there.
A lot of the "lower-end" brands (Courtyards, Fairfield Inns, etc.) include internet access with the rate though. So if you are looking at free internet from Marriott Branded hotels, I would suggest looking there.
#3
Join Date: Mar 2006
Programs: UA - 1P
Posts: 37
Originally Posted by KeithinAL
I just made reservations in Chicago. I am surprised that they charge $12.95 per day for wired internet service and then $20.00 per day parking. I am spoiled with the Hiltons I suppose. I never thought of paying for internet on a business trip. Hmmm, reconsider hotels?
#4
Original Poster

Join Date: Aug 2006
Programs: SW A List Preferred with Companion Pass, HH Diamond, Marriott Gold
Posts: 78
Have to agree with you on not normally paying for access. I have been loyal to Hilton Honors but thought I would try a Marriott. I never dreamed they charged for access. I noticed it after I made the reservation.
#5

Join Date: May 2001
Location: Phoenix
Programs: UA1k;HH Gold;MR Gold
Posts: 6,112
Originally Posted by KeithinAL
Have to agree with you on not normally paying for access. I have been loyal to Hilton Honors but thought I would try a Marriott. I never dreamed they charged for access. I noticed it after I made the reservation.
UM FS HIltons charge also
#6
In Memoriam, FlyerTalk Evangelist

Join Date: Nov 2002
Location: Southern California
Programs: DL: 3.8 MM, Marriott: Lifetime Titanium
Posts: 24,575
Charges for HS Internet will, IMHO, disappear within the next 12-18 months. It's all part of trying to recover fees for installing "new" technology and/or a revenue stream for as long as the hotel can get away with it.
I'm old enough to remember when TV's first started showing up in hotels in the 50's. And the few hotels/motels around at that time would all charge the exorbitant fee of $.25 to watch TV in your room. They had little coin boxes attached to the TV's.
Wasn't long before the upstart chains like Holiday Inn came along and offered free TV and everybody was forced to go along with the program.
Same thing is in progress here.
I'm old enough to remember when TV's first started showing up in hotels in the 50's. And the few hotels/motels around at that time would all charge the exorbitant fee of $.25 to watch TV in your room. They had little coin boxes attached to the TV's.
Wasn't long before the upstart chains like Holiday Inn came along and offered free TV and everybody was forced to go along with the program.
Same thing is in progress here.
#7
Join Date: Mar 2004
Location: Wenatchee, WA
Programs: Lifetime AA Gold-1MM
Posts: 4,909
I've been in the Provo Marriott for the past two weeks. HS Internet is $9.95 per day in the guest rooms, PLUS if you want to sit in the lobby and use the wireless Internet (same provider as in the rooms), it's an additional $9.95/day. What a rip-off! I complained to the front desk and their response was "yes, we know."
#8
Join Date: Feb 2005
Programs: DL DM+5MM, AAGold MM, UA 1K+2MM, BA GGL,LH Senator, SPG Plat, HH Diamond, HY Plat
Posts: 840
Originally Posted by BLI-Flyer
I've been in the Provo Marriott for the past two weeks. HS Internet is $9.95 per day in the guest rooms, PLUS if you want to sit in the lobby and use the wireless Internet (same provider as in the rooms), it's an additional $9.95/day. What a rip-off! I complained to the front desk and their response was "yes, we know."
#9
FlyerTalk Evangelist

Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Originally Posted by Cholula
Charges for HS Internet will, IMHO, disappear within the next 12-18 months.
#10
In Memoriam, FlyerTalk Evangelist

Join Date: Nov 2002
Location: Southern California
Programs: DL: 3.8 MM, Marriott: Lifetime Titanium
Posts: 24,575
Originally Posted by socrates
Personally I agree with you but I've been saying 12-18 months for 5 or so years now

But let's put it this way. It will happen. Anywhere from 12-X months from now.
#11
Join Date: May 2006
Location: midwest
Programs: aa-plat, nw-gold, ua, sw, marriot-plat, hh-silver, hz-presidents circle, amtrak-who knows
Posts: 136
Paying for HS internet at the FS Marriotts has bothered me for a long time. I agree that they should change this.
I was speaking to a GM at one of the PDX FS Marriotts, and he asked me about my take on the charge for HS. I told him i didnt see the point. His point was they throw in free long distance calls, etc, at which point i held up my trusty cell phone..
I honestly don't think they've thought this one through. I can only hope this goes away. It dosen't drive me away from the FS properties all the time, but I've had to take it into account when on a tighter budget.
As other posters have pointed out the HS Internet in CY, FI and other properties are free. It's worth pointing out that i've never paid for HS at any Marriott property under a FS.
As far as parking in Provo, i think i just parked on the lot.. Just be aware that you don't have to valet park just because that's all they seem to offer. With a few exceptions (NYC and NOLA Marriotts for example) just about every property has regular lot parking, but you might have to look for it.
I was speaking to a GM at one of the PDX FS Marriotts, and he asked me about my take on the charge for HS. I told him i didnt see the point. His point was they throw in free long distance calls, etc, at which point i held up my trusty cell phone..
I honestly don't think they've thought this one through. I can only hope this goes away. It dosen't drive me away from the FS properties all the time, but I've had to take it into account when on a tighter budget.
As other posters have pointed out the HS Internet in CY, FI and other properties are free. It's worth pointing out that i've never paid for HS at any Marriott property under a FS.
As far as parking in Provo, i think i just parked on the lot.. Just be aware that you don't have to valet park just because that's all they seem to offer. With a few exceptions (NYC and NOLA Marriotts for example) just about every property has regular lot parking, but you might have to look for it.
#12
Original Poster

Join Date: Aug 2006
Programs: SW A List Preferred with Companion Pass, HH Diamond, Marriott Gold
Posts: 78
Hilton Chicago
Originally Posted by jan_az
UM FS HIltons charge also
#13




Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
High cost of WiFi and parking
I am in total agreement with OP's complaint about $12.95/day Wifi and $20/day for parking at where OP was. I just completed a stay at the SF Marriott Mascone where Wifi cost was the same, but parking was $49+ per day!! To combat high cost of travel, I went to a local Borders for free WiFi and parked at a public parking garage (5th & Mission, $23/day). Saw many young travellers with their notebooks sitting on steps at Union Square to surf free.
#14
Join Date: Jun 2006
Location: Rio Rancho, NM
Programs: US Chairman 150+, AA EXP, United 1K, Marriott PP, Hertz PC
Posts: 222
Glad to see I'm not the only Marriott-member who is surprised at getting charged for internet service at a FS-Marriott. When at a client's, I tend to select which of the Marriott family hotels I stay at based on internet access (wireless vs. wired), then dollars. Since I'm a computer tech, my clients fully support this methodology.
But, honestly, I'd rather be staying at a FS, both for the services and the points. Since I consider the upper end Marriott's to be the 'business' class of the family, it's always amused me that you have to pay for the 'net.
But, honestly, I'd rather be staying at a FS, both for the services and the points. Since I consider the upper end Marriott's to be the 'business' class of the family, it's always amused me that you have to pay for the 'net.
#15
Original Poster

Join Date: Aug 2006
Programs: SW A List Preferred with Companion Pass, HH Diamond, Marriott Gold
Posts: 78
I don't want to sound cheap but since the higher end Hiltons are offering free high speed, you would think Marriott would match. I moved to a Hilton at the end of my stay after I added an extra day, for the free internet. If my conference were not so far away, I would stay there the whole time. I will definitely advertise the internet options at the conference. Maybe the next one will be at another hotel?

