I may not agree with his message but I prefer to post those type of comments myself as opposed to someone else trying to speak for me.. thank you

Thank you, Marriott Guy, for your contributions here. Welcome to FT!

And by the way, we don't want you to "prove" who you are. (None of us have to "prove" who we are, right? We're just anonymous online personas, specifically created for this board.) If you did that, then there is a good chance that your employer would ask you to refrain from posting. Your posts are informative and I enjoy reading them, so I hope you are able to stick around!

Ok a lot of us - other than JoeBagDonuts etc who will speak for himself! (and others).

But a majority of us (not inclusive as Joe pointed out) do take into consideration what folk say not only on their experiences but by how much they've posted or - when they make accusations - what they have to back it up w/. Since ual1k has yet to provide any back-up for his dis of marriott-guy, I think we're ok w/ believing (especially based on M-Guy's other posts w/ great info) that ual1k is wrong & M-Guy is legit.

BTW - ual1k, if you truly thought M-Guy was fake & now have seen via his posts he's not, but you didn't want to post that for taking a hit, it's ok. Almost everyone (I'd say everyone but JoeBag will be after me LOL) will certainly cut you a break!! If you still believe he's fake, dif story. But truly, you have to have realized by now he's the real thing.

Welcome to FT. Cheers.

nice , hehe

Welcome to FT Marriott Guy;

I was wondering if you're able to share any additional insight, from your POV, regarding the benefits you try to instill or show your Platinum Premier members who are staying at your property?

i.e. -- always a confirmed suite upgrade?
-- any special meet/great or signed note from the GM (I've had this happen on just a few occasions, more so at Resorts the FS Marriott�s).
-- more leniency with regards to extended check-outs?

I recall from an earlier thread - one poster who stated they worked at the front desk of a Marriott - that rooms assigned to Plat Premiers were given an extra thorough "shake-down and cleaning". Can't state for sure if I recall this being a true statement or not.

At any rate - I'd be curious as to your insights on Plat Premiers.

Welcome Marriott Guy!!

I know I'm late to the party, but Welcome!

I think it's great to have someone from the operational side on this forum. They are the ones who can make or break a stay.

Thanks again for the welcome and support - not too mention the great feedback concerning Marriott. It is definitely insightful.

Lord Z, in regards to Platinum Premier members (PP), all courtesies are extended whenever possible - extended c/o, room/suite upgrades, etc. Oviously, PP members are true road warriors and loyal Marriott brands. Recognition and appreciation (above and beyond the standard PP benefits) to these members vary by property.

At my property, I receive a list each Thursday of PP members arriving for the following week and jot them a quick hello and thank you/welcome card which is delivered to their room prior to c/i. If their reservation coincides w/our weekly guest reception, I invite them to stop down so that I may meet them. If it is a multiple night stay, I give each a call the next mid morning and leave them a VM thanking them again and ensuring to let me/my team know if there is anything else that can be done to enhance their stay. I place the call in the mid morning, not to purposefully get their VM, but to not disturb them. Welcome gifts are personalized to the member's profile (i.e. favorite wine type, etc.).

My team does not do any 'special' cleaning at all for PP members - and I am proud to say that we do not have to. The only thing that we do a bit differently from the room servicing side is a small survey to personalize their service while staying with us (extra towels, special soap/sundry requests/etc.) and a direct 'hotline' number to the housekeeping MOD.

I will admit that I have missed some of the 'Thank You' welcome cards at times (we miss a 48-hour gtd resv and do not flag it for a quick note), but we always hit on the rest, including other items that arise at times like extended c/o's.

One other item that I did was to deliver my private work email address to each PP and Plat member that stay with us more than 20 nights a year. My goal was to simply thank them and show my appreciation, as well as they always knew that had a direct point of escalation if the need arose. This turned out to be something I should have investigated a bit further before delegating this is my FOM to implement. It turned out to be over 700 people included in this list. Needless to say, I created a beast which to this day I am still trying to tame

Well, my son found out that he got the job. He'll be at the front desk. I went through his new employee paperwork and it looks a lot like the Disney rules.

He's very excited and I hope this is a job that can take him through the rest of high school and on through his higher education too.

To bad he can't get me platinum status!!!

ahhh-but you now have access to the friends and family rates,which can be verrrrrrry good!

but do those rates earn points or status? will they Upgrade them or give them Lounge access.

Marriott guy wrote"At my property, I receive a list each Thursday of PP members arriving for the following week and jot them a quick hello and thank you/welcome card which is delivered to their room prior to c/i. If their reservation coincides w/our weekly guest reception, I invite them to stop down so that I may meet them. If it is a multiple night stay, I give each a call the next mid morning and leave them a VM thanking them again and ensuring to let me/my team know if there is anything else that can be done to enhance their stay. I place the call in the mid morning, not to purposefully get their VM, but to not disturb them. Welcome gifts are personalized to the member's profile (i.e. favorite wine type, etc.). "
Can I tell you how impressed I am each time I receive a note like this from a GM or a MOD!It has happned a few times and realllly makes a big impression for a very small gesture.I am a mere gold-and yet I have recieved a few of these notes myself.
"One other item that I did was to deliver my private work email address to each PP and Plat member that stay with us more than 20 nights a year. My goal was to simply thank them and show my appreciation, as well as they always knew that had a direct point of escalation if the need arose. This turned out to be something I should have investigated a bit further before delegating this is my FOM to implement. It turned out to be over 700 people included in this list. Needless to say, I created a beast which to this day I am still trying to tame"
Marriott guy-I know Marriott strongly belives in promotion,based on merit,from inside its own ranks.I am sure that your efforts are recognized by your superiors-and the tone you set becomes the work ethic within your hotel.So I am sure you will get your just rewards for all of this hard work.
I have stayed at a few(regret to have to say a very few)Marriotts where it was obvious as soon as you walked in the door that the hotel knew how things were supposed to be done.I always wright a letter to HQ about such stays-helps to balance out the "other kind"of letters I ,sadly,have to write.

I have heard mixed reports on status(suprise )with f&f.I know employees are not supposed to earn status on their discounted stays.As to upgrades-well I would imagine it would depend upon how good a team player the person checking you in is-I think we all appriciate kindness's shown to our family members.