Help needed with a Plat changing a Promo
May 18, 2006 | 9:01 am
#1
Original Poster
Suspended
Join Date: Nov 1999
Posts: 24,150
Help needed with a Plat changing a Promo
Ok I was assigned a Mega Bonus that was 15 nights = 25k, since I already had 29 nights booked for the promo period , I called and had them switch it to 20 for 35k. No problem but was told the credit will have to be done manually.
Well today I see that I got Mega Bonus of 25k but that the pts for my last stay were more then they should have been.
Is this how MR does it they credit you for whatever it was that you were assigned and then make up the difference on a Stay Crediting, which BTW was slightly less then the extra 10K that I should have gotten,( 35k instead of 25k), 1st time as a plat that I changed the promo so I dont know how they handle these things.
Well today I see that I got Mega Bonus of 25k but that the pts for my last stay were more then they should have been.
Is this how MR does it they credit you for whatever it was that you were assigned and then make up the difference on a Stay Crediting, which BTW was slightly less then the extra 10K that I should have gotten,( 35k instead of 25k), 1st time as a plat that I changed the promo so I dont know how they handle these things.
May 18, 2006 | 10:32 am
#2
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
I'm not a Plat anymore and haven't had the need/opportunity to change the Promo assigned to me. From the posts I have read here in the past, it seems most were actually getting their Promo's changed. I haven't heard anyone talk about the need for a manual entry here.
What I would do is call the Rewards Help Desk and see if you can find out the exact breakout of those "extra" points you received from your last stay. I'm wondering if they aren't from something else. It sounds to me as if you were never changed to the 35K promo. And if that is the case, you may have to fall to the mercy of the Help Desk on getting your extra 10K.
What I would do is call the Rewards Help Desk and see if you can find out the exact breakout of those "extra" points you received from your last stay. I'm wondering if they aren't from something else. It sounds to me as if you were never changed to the 35K promo. And if that is the case, you may have to fall to the mercy of the Help Desk on getting your extra 10K.
May 18, 2006 | 11:01 am
#3
Join Date: Jul 2004
Location: MI
Programs: DL PM, Marriott Platinum, National Executive Elite
Posts: 562
I changed my promo last year as a Plat but the points showed for the old promo. They then manually added the extra points in my account when I called them and told them I completed the new promotion they had changed me to. It sounds like they somehow automated this process to add with the last qualifying stay that took you over the top.
May 18, 2006 | 11:05 am
#4
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,285
I also changed promos. The points were manually adjusted but done separate not combined with my last stay. That is totally separate. In my case, the agent just adjusted the Mega Bonus amount from 5K to 35K. This was reflected the next day on my account. Maybe you should follow up with MR to ensure that indeed the credit adjustment was actioned.
May 18, 2006 | 11:36 am
#5
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
Well, it looks like I stand corrected. It seems they have indeed "manually" added the extra points from a promo change. 
The thing that confuses me is that the OP stated that there were extra points added to the last stay. I would still do as suggested and call the help desk to see where all the points from the last stay came from and try to get the extra 10K from the promo added.
The thing that confuses me is that the OP stated that there were extra points added to the last stay. I would still do as suggested and call the help desk to see where all the points from the last stay came from and try to get the extra 10K from the promo added.
May 18, 2006 | 12:54 pm
#6
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,285
Originally Posted by hhoope01
Well, it looks like I stand corrected. It seems they have indeed "manually" added the extra points from a promo change.
May 18, 2006 | 4:05 pm
#7
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,670
Mine showed up today as "POINT ADJUSTMENT - ADDITION" in the bonus section.
May 18, 2006 | 4:27 pm
#8
Original Poster
Suspended
Join Date: Nov 1999
Posts: 24,150
Originally Posted by CPRich
Mine showed up today as "POINT ADJUSTMENT - ADDITION" in the bonus section.
again at the time of the call I alreaday had 24 nights Booked, so why not grab the extra 10k.
thanks everyone
May 19, 2006 | 5:59 pm
#9
Join Date: Feb 2003
Location: Los Angeles, CA
Programs: Hyatt LT Globalist, Marriott LT Titanium, AA Plat Pro/LT Plat
Posts: 1,205
I requested a manual posting yesterday and points showed up in my account today as POINT ADJUSTMENT - ADDITION under the Other Points Earned section.
May 20, 2006 | 10:24 pm
#10
Original Poster
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Join Date: Nov 1999
Posts: 24,150
Originally Posted by PhilC
I requested a manual posting yesterday and points showed up in my account today as POINT ADJUSTMENT - ADDITION under the Other Points Earned section.
Mine showed up the same way.