elite or pay concierge floor?
Jun 14, 2005 | 6:09 pm
#1
Original Poster
Join Date: Jan 2004
Location: NJ, USA
Posts: 2,850
elite or pay concierge floor?
So I arrived late (around midnite) and asked if I could be upgraded to concierge floor (I'm silver - new job). I've been to this location about 4 times and usually get on this floor or am given access to lounge.
The desk clerk says - Sure - that will be $20 extra. I was surprised and said I'm usually given this free as an elite member. She said no, this location always charges the extra. Too tired so just said ok
I don't have any of my old bills so don't know if this charge has been routinely added and just not mentioned.
Any ideas??
The desk clerk says - Sure - that will be $20 extra. I was surprised and said I'm usually given this free as an elite member. She said no, this location always charges the extra. Too tired so just said ok
I don't have any of my old bills so don't know if this charge has been routinely added and just not mentioned.
Any ideas??
Jun 14, 2005 | 6:17 pm
#2
Join Date: Jul 1999
Location: Land of 10,000 Upgrades
Posts: 9,459
Originally Posted by jerseygirl
Any ideas??
Jun 14, 2005 | 6:22 pm
#3
Join Date: Dec 2004
Location: PHL
Programs: Marriott LTT, Amtrak Select, Hertz 5*, AA Gold, IHG Plat, National Exec
Posts: 1,314
Originally Posted by jerseygirl
So I arrived late (around midnite) and asked if I could be upgraded to concierge floor (I'm silver - new job). I've been to this location about 4 times and usually get on this floor or am given access to lounge.
The desk clerk says - Sure - that will be $20 extra. I was surprised and said I'm usually given this free as an elite member. She said no, this location always charges the extra. Too tired so just said ok
I don't have any of my old bills so don't know if this charge has been routinely added and just not mentioned.
Any ideas??
The desk clerk says - Sure - that will be $20 extra. I was surprised and said I'm usually given this free as an elite member. She said no, this location always charges the extra. Too tired so just said ok
I don't have any of my old bills so don't know if this charge has been routinely added and just not mentioned.
Any ideas??
Just my two cents...
Jun 14, 2005 | 7:12 pm
#4
Join Date: Oct 2004
Location: Santa Monica
Programs: UA Gold, MR Plat (life gold), SPG Gold
Posts: 899
When travelling as a silver, there were some hotels that I stayed at frequently (when the silver threshold was higher) that they recognized me and occasionally upgraded me -- I was happy as I knew it was not the norm.
Also handy at that same hotel, was the staff at the lounged that recognized me, and even on non lounge stays, could stick that foot in the door and look like I should have been there.
Easiest .. hit gold.
Also handy at that same hotel, was the staff at the lounged that recognized me, and even on non lounge stays, could stick that foot in the door and look like I should have been there.
Easiest .. hit gold.
Jun 14, 2005 | 7:22 pm
#5
Join Date: May 2005
Location: DTW
Programs: NW PE, Marriott GE, HHonors Gold, *wood Gold, Priority Club, Hertz 5*, Avis Wizard
Posts: 186
Hmm. Well I have never personally heard of Marriott staff even offering to charge for lounge access. Depending on that length of stay the free breakfast might make up for it so I wouldn't quibble over it. However, as has been said before, conceirge level access is a priviledge, not a right (even though Gold & Plat might forget this...).
Last edited by nnightmar; Jun 15, 2005 at 10:35 am
Jun 14, 2005 | 7:32 pm
#6
Suspended
Join Date: Jan 2003
Posts: 8,720
Originally Posted by LPCJr
As a Silver, you are not entitled to Concierge access. Certainly, if they are charging you extra and not telling you that, that's not OK. But if they've given it to you in the past at no charge, that doesn't require them to do so now. I have stayed at properties where, as a Silver, I've been given an upgrade on one occasion, and on other occasions, not been given the upgrade. Since I know as a Silver I'm not entitled to one, I view the upgrades I do get as a pleasant surprise and don't question it when I don't get one.
Just my two cents...
Just my two cents...
Of course, if you intend to stay there more times throughout the year, I would mention that, as well.