"Notes" section of Marriott.com Reservation Page
Aug 19, 2004 | 3:37 pm
#1
Original Poster
Join Date: Jun 2004
Location: DEN and a barrier island near RSW
Programs: 1K (I know, my screen name is outdated), Marriott Plat, *Wood Plat, Five Star, Amex Plat
Posts: 1,360
"Notes" section of Marriott.com Reservation Page
Whenever I try to put comments in the "Comment" box at the bottom of the Reservation Page on Marriott.com it always tells me the comments are too long and won't process the reservation unless I shorten them. Has anyone else had this problem? Why can't Marriott fix this glitch?
Wouldn't it be nice if you could fill out your profile with a longer list of preferences? For example, when choosing your preferred room location you can choose a "high floor" or "close to elevator" but you can't choose "high floor" AND away from elevator. I wish Marriott would come up with a more complete profile sheet. Maybe this is something Chris can look into.
Thoughts?
Wouldn't it be nice if you could fill out your profile with a longer list of preferences? For example, when choosing your preferred room location you can choose a "high floor" or "close to elevator" but you can't choose "high floor" AND away from elevator. I wish Marriott would come up with a more complete profile sheet. Maybe this is something Chris can look into.
Thoughts?
Aug 19, 2004 | 6:20 pm
#2
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE, HH D, Hertz Plat, Avis PC
Posts: 4,042
I agree, but it has been my experience that what is typed in the comments field is generally ignored by the hotel anyway. Even the "high floor" or "away from elevator" requests don't appear to have any effect. Maybe I'm just unlucky, but unless I specifically bring these items up at check-in, the agents don't seem to pay any attention to them.
Aug 20, 2004 | 9:20 am
#3
Original Poster
Join Date: Jun 2004
Location: DEN and a barrier island near RSW
Programs: 1K (I know, my screen name is outdated), Marriott Plat, *Wood Plat, Five Star, Amex Plat
Posts: 1,360
I agree, I should have added your point to my email. About 50% of the time I actually get what I request (or close to it).
Aug 20, 2004 | 9:37 am
#4
Join Date: Jun 2003
Location: IAD
Programs: UA 4 MM, Marriott Lifetime Titanium, Hilton Diamond
Posts: 2,611
They ignore most of your requests especially in the notes field. If you really have a special request than you need to call the hotel the day before or the day of arrival and beg and plead and then you probably only increase your chances to 70% of receiving your request.
Aug 20, 2004 | 2:37 pm
#5
Join Date: Jul 2004
Location: Thailand
Programs: Marriott LT Titanium; IHG Diamond Ambassador
Posts: 1,150
Same thing happems with the Hilton reservation system.
the comment field is too short for any real requests.
the comment field is too short for any real requests.
Aug 20, 2004 | 3:32 pm
#6
Join Date: Sep 2001
Location: SJC (AA PLT 2MM - Marriott LTT - Avis Preferred)
Posts: 2,252
What seems to work more is if, after you reserve online, you call the Elite Services desk to append your reservation with the special request (i.e. corner room, no street level, anniversary). In the past, I've followed up the request with a call a couple days later to the front desk, who confirmed the special request with no problems.
Aug 20, 2004 | 3:38 pm
#7
Join Date: Apr 2002
Location: USA
Programs: AA MARRIOTT Lifetime Plat Premier ; Marriott Vacation Club
Posts: 1,650
There might be a character limit in the notes field, but I've never had a problem posting comments.
Most usually I use notes to inform the hotel that we require 2 beds ( when the room rate description says 1 king or 2 dbls ) when our son is traveling with us. I've found that 3/4ths of the time the hotel has noted my comment and the second bed is ready at check in. On those other occassions, it's been a quick matter of changing to another room.
The nature of the request may also influence what the hotel does and does not do beforehand.
Barry
Most usually I use notes to inform the hotel that we require 2 beds ( when the room rate description says 1 king or 2 dbls ) when our son is traveling with us. I've found that 3/4ths of the time the hotel has noted my comment and the second bed is ready at check in. On those other occassions, it's been a quick matter of changing to another room.
The nature of the request may also influence what the hotel does and does not do beforehand.
Barry
Aug 21, 2004 | 5:47 pm
#8
Original Poster
Join Date: Jun 2004
Location: DEN and a barrier island near RSW
Programs: 1K (I know, my screen name is outdated), Marriott Plat, *Wood Plat, Five Star, Amex Plat
Posts: 1,360
Originally Posted by jerseyfinn
There might be a character limit in the notes field, but I've never had a problem posting comments.
Most usually I use notes to inform the hotel that we require 2 beds ( when the room rate description says 1 king or 2 dbls ) when our son is traveling with us. I've found that 3/4ths of the time the hotel has noted my comment and the second bed is ready at check in. On those other occassions, it's been a quick matter of changing to another room.
The nature of the request may also influence what the hotel does and does not do beforehand.
Barry
Most usually I use notes to inform the hotel that we require 2 beds ( when the room rate description says 1 king or 2 dbls ) when our son is traveling with us. I've found that 3/4ths of the time the hotel has noted my comment and the second bed is ready at check in. On those other occassions, it's been a quick matter of changing to another room.
The nature of the request may also influence what the hotel does and does not do beforehand.
Barry
I agree, there is obviously a character limit and its rediculously small. It always tells me "High floor, AWAY from elevator, extra pillors, Thanks" is too long. It amazes me that on your profile you can select "High Floor" OR "Near Elevator" BUT not both. Isn't it possible someone out there aside from me wants a room on a high floor AND away from the elevator?