Upon calling and reconfirming a reservation I had at the Salt Lake City downtown Marriott the check-in agent informed me no longer are suite upgrades a part of the program.

I went onto the website and am sadly proud to announce the fellow is correct. Here it is straight from the MR website itself. How sad to see them doing this. Surely they will lose many with this policy change.

"
Room Upgrade

When you check in, we'll upgrade your room whenever we can at no additional charge. Suites not included. Not available at Marriott Vacation Club International or Horizons by Marriott Vacation Club.
"

Oh and let me further enlighten you with the so-called upgrade policy update for Gold and PL. Here is a good one for you all.

"
Room Upgrade: Suites not included; upgraded accommodations at no additional charge. Based on room availability and limited to a member's personal guestroom. Not available at Marriott Vacation Club International or Horizons by Marriott Vacation Club.
"

Excuse me then what are they even upgrading you room to, a better room with a taller toilet to _ _ _ _ in!

So there you have it ladies and gentleman in a porcelain _ _ _ _ bowl. Be prepared to accept the dingy old standard rooms they offer with a foam mattress pad or pay the price for that suite you/I used to get and only then upon occasion.

There seems to be no loyalty incentives anymore with Marriott brands. I have been with them 15 yrs. now and PL for 7 of them. Oh well hopefully they will see the error of their ways, WHO KNOWS!

For me Marriott is going

There have only been 14 bajillion threads on this topic. We needed another one?

Actually there haven't been a bajillion remarks on this topic because it's a new policy release. If I'm missing them then I gladly appreciate your guidance as to where they are.

Calling Upgrade Me!!

I would remove that smiley face because you are dead wrong. For someone who is new to this forum, that is no way to make a positive mark here.

Titled "Suites Not Included - Let's Close and Move On" - Thread started May 26 - Last Post May 29

In "Question for Official Marriott Rewards Lurker - Upgrades ", the Marriott Concierge posted this on May 18.

Those are just two examples.

DJ

Thanks for the information as I was unaware of this decision by Marriott.

Could you enlighten me on this topic also? I have been told that $1 US is really only worth 100 pennies, 20 nickels, 10 dimes or 4 quarters. Is that really true?

Note At Least Nj This Is Not A Happy Smiley Face But That It Is A "stick Out Tongue" Smiley Face ! By No Means Am I Happy With Their Decision.

Note to DJ -- The way you wrote your original post to glg, was not a "Razz" face to Marriott, but to our colleague glg, above, who provided you with the news that the change in Marriott's rules was "old" news to us.

By the way, continue in your own fashion, the way you post, as you are doing wonders for your reputation here on FT's Marriott board, as the above responses from my colleagues indicate.

I have been a platinum member since 2000. What is an upgrade?

You are, of course, absolutely right. Your original posting above, is the first thread that I am aware of which notes the actual change to the website language which the Marriott Concierge told us a while ago would eventually happen. This is important and significant news to all Marriott elites and will be helpful to them in making decisions as to where to stay. This is also important to those who could care less about upgrades but thought it was hypocritical for Marriott to to send out brochures with one policy (no suites), while the website language hinted to the opposite. In either case you did absolutely nothing wrong by posting about this new change in website language.

As a new poster, please do not be discouraged by the rather unpleasant responses to your posting. You did nothing wrong.

This doesn't make sense! This would imply that this policy has existed since at least May 18, 2004. But I stayed in Tampa in early June and got upgraded to a suite! What gives? I wish they would clearly define what their policy is. If suites are not included, then don't include them. If suites are included, then say they are included! Sheesh!

BWWWAAAAHAHAHAHAHAHAAHAHAHAHAHAHAHAHAHAHAHAHAHA

The irony is that I have been upgraded to suites more often since they changed the policy, than before. My suspicion is that Marriott is trying to implement the old customer service philosophy of exceeding expectations. If I don't expect a suite and then get one I am happy. On the other hand, if I expect upgrades and rarely get them I am upset. Hilton handles their upgrades the same way.

Don't get me wrong -- I hate the policy. Upgrades are very important to me. I constantly waffle on shifting my business to Starwood or Hilton where it seems they are more consistent (although certainly not perfect).

Greg

Me too.

The policy does not require upgrade to a suite. However, should the individual property choose to upgrade you, that is that property's prerogative.

Nothing new about it. It was published in the paper booklets that we got at the start of the year. The website didn't have that wording for a while at the beginning of this year, but even that was fixed over a month ago. empedocles was kind enough to find the old threads where this topic was beaten to death with the aforementioned bajillion posts.