Folio pdf corrupted
Sep 3, 2018 | 4:51 am
#1
Original Poster
Join Date: Feb 2002
Programs: UA *G 1MM, AA Gold, MR Ambassador (Lifetime Titanium), IHG Platinum, HH Diamond
Posts: 315
Folio pdf corrupted
Is it just me...? For my last four stays (at four different hotels), the pdf folio that comes via e-mail has been corrupted/can't be opened by Adobe Acrobat. I've tried it on four different computers and tried to open it both within a browser window and directly with Adobe (both the reader and full Acrobat) but without success anywhere. Does anyone have any ideas?
Sep 3, 2018 | 11:28 am
#2
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM Marriott Lifetime Titanium AA PL Not chasing status Retired!
Posts: 2,777
Is it just me...? For my last four stays (at four different hotels), the pdf folio that comes via e-mail has been corrupted/can't be opened by Adobe Acrobat. I've tried it on four different computers and tried to open it both within a browser window and directly with Adobe (both the reader and full Acrobat) but without success anywhere. Does anyone have any ideas?
Sep 3, 2018 | 12:32 pm
#3
Original Poster
Join Date: Feb 2002
Programs: UA *G 1MM, AA Gold, MR Ambassador (Lifetime Titanium), IHG Platinum, HH Diamond
Posts: 315
No... four computers, four networks, some Android (mobile), some Windows... they literally don't display on any device I own.
Sep 3, 2018 | 1:09 pm
#4
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM Marriott Lifetime Titanium AA PL Not chasing status Retired!
Posts: 2,777
Sorry I could not help. hsn
Sep 3, 2018 | 1:41 pm
#5
Original Poster
Join Date: Feb 2002
Programs: UA *G 1MM, AA Gold, MR Ambassador (Lifetime Titanium), IHG Platinum, HH Diamond
Posts: 315
Thanks for trying... I have tried all of that already with no luck. Oh well, I guess I'll just keep going to the front desk each stay.
Sep 4, 2018 | 6:50 pm
#6
Join Date: Aug 2018
Programs: Hilton Honors Diamond; Bonvoy Titanium
Posts: 26
That's horrible! Have you tried calling the hotels and asking them to push a new one to you?
Sep 4, 2018 | 6:53 pm
#7
Original Poster
Join Date: Feb 2002
Programs: UA *G 1MM, AA Gold, MR Ambassador (Lifetime Titanium), IHG Platinum, HH Diamond
Posts: 315
Every hotel? No, it's a system issue... but I do request an e-copy every time I check out and whatever they do to push it out at check-out also results in an unreadable/corrupted file.
Sep 4, 2018 | 6:57 pm
#8
Join Date: Aug 2018
Programs: Hilton Honors Diamond; Bonvoy Titanium
Posts: 26
I had a problem where they sent me a folio that said zero dollars because it was a prepaid discount stay. They were able to access a different folio that actually showed what I spent (you know, for my damn expense report!).
I would call them and ask them if they're able to print a copy and do an old-school fax to you.
I would call them and ask them if they're able to print a copy and do an old-school fax to you.