Marriott Mobile App not working for almost 12 months
Aug 3, 2018, 11:04 pm
#1
Original Poster
Join Date: Jul 2012
Location: Bangkok & Dublin
Programs: Thai ROP Platinum; BA Gold; Marriott Bonvoy Titanium For Life; IHG Diamond Ambassador
Posts: 375
Marriott Mobile App not working for almost 12 months
I used to find the Mobile App very useful for checking to see if I had been upgraded, while en route to the hotel, and the check out function worked very well for a speedy exit. But the Upcoming Reservations function of the App stopped working almost 12 months ago and, despite several e-mails to Marriott, it has not worked since. None of my Upcoming Reservations show on the App so, obviously, Mobile Check In is not available. I never really saw the benefit of mobile check-in, until recently. I arrived at the Marriott Tang Plaza in Singapore and was given a room on the Executive floor, which is not really an upgrade, but I guess it ticks their box as an upgrade. When signing the check-in form, I noticed that my room type was listed as a Junior Suite. When I questioned this, I was told that I had been allocated a Junior Suite earlier in the day but, during the course of the day (I arrived at 6:30pm), all the Suites had been sold so the upgrade was no longer available.
Had I been able to view my reservation earlier in the day, while checking in for my flight in Bangkok, I could probably have still secured the Suite. So, the non-functioning App cost me an upgrade........very annoying.
No criticism intended here of the Singapore Marriott as I get fantastic service and upgrades at this excellent hotel....criticism is of the App. I have had at least 4 e-mails over the course of the last year, promising to get it sorted out, asking me to delete and re-load etc., but nothing has worked. God knows what will happen on August 18th!!!!
Had I been able to view my reservation earlier in the day, while checking in for my flight in Bangkok, I could probably have still secured the Suite. So, the non-functioning App cost me an upgrade........very annoying.
No criticism intended here of the Singapore Marriott as I get fantastic service and upgrades at this excellent hotel....criticism is of the App. I have had at least 4 e-mails over the course of the last year, promising to get it sorted out, asking me to delete and re-load etc., but nothing has worked. God knows what will happen on August 18th!!!!
Aug 4, 2018, 3:36 am
#2
Join Date: Apr 2014
Location: Aberdeen, Scotland
Programs: BA Bronze, Emirates Silver, Virgin Silver, Marriott Titanium
Posts: 1,403
I've just looked at the app just now on my iPhone and it works perfectly - I can see my forthcoming reservations. I also used it 2 weekends ago to check in to a hotel I was staying at that night.
Aug 4, 2018, 6:58 am
#3
Join Date: May 2001
Location: Southern California
Posts: 391
Just uninstall the app and reinstall, then it should work.
Aug 4, 2018, 7:35 am
#4
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
App has consistently work fine for me. Certainly better than the website.
Aug 4, 2018, 1:13 pm
#5
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
This morning the app on my Samsung phone prompted me to check in for my upcoming stay. The suggestion to uninstall and reinstall sounds like a good one.
Aug 8, 2018, 10:27 am
#6
Original Poster
Join Date: Jul 2012
Location: Bangkok & Dublin
Programs: Thai ROP Platinum; BA Gold; Marriott Bonvoy Titanium For Life; IHG Diamond Ambassador
Posts: 375
Aug 8, 2018, 11:13 am
#7
Join Date: Nov 2007
Location: Philadephia, PA
Programs: AA Platinum, Marriott Titanium/Lifetime Titanium, Hyatt Globalist, UA Silver, Hilton Gold, Hertz 5*
Posts: 477
Works fine on my iPhone X, though I rarely do mobile check-in unless looking for a room before normal check-in time.