'Thank you for being a loyal customer....." has it gone?
Jun 19, 2018, 6:07 am
#1
Original Poster
Join Date: Mar 2018
Location: England - UK
Posts: 512
'Thank you for being a loyal customer....." has it gone?
I have just finished the platinum challenge and none of the receptionists came out with the usual 'thank you for being a loyal customer' piece. Not one in nine stays. I never really knew how to respond to it apart from an uncomfortable smile, but if this is a permanent change then I'm happy with it.
Jun 19, 2018, 6:59 am
#2
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
I got it at my last stay in Houston. I don't think it's gone, so it's odd they didn't say it to you.
But I agree, it's a little awkward when they say it. I usually just smile awkwardly back. But some people, including many who have posted in this forum, seem to thrive on this type of recognition, so I doubt Marriott would discontinue it. After all, it's free.
But I agree, it's a little awkward when they say it. I usually just smile awkwardly back. But some people, including many who have posted in this forum, seem to thrive on this type of recognition, so I doubt Marriott would discontinue it. After all, it's free.
Jun 19, 2018, 8:11 am
#3
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,574
I still get it from time to time at hotels of all brands.
Even happens at Hyatt, where I don't have a real status. (I think I'm a "Discoverist" now - I have the credit card but usually zero revenue stays per year.)
Doesn't bother me when I don't get it, as long as they're getting my basic room preferences right. If they aren't doing that, then yeah, it's DYKWIA time.
Even happens at Hyatt, where I don't have a real status. (I think I'm a "Discoverist" now - I have the credit card but usually zero revenue stays per year.)
Doesn't bother me when I don't get it, as long as they're getting my basic room preferences right. If they aren't doing that, then yeah, it's DYKWIA time.
Jun 19, 2018, 11:21 am
#4
Join Date: Apr 2014
Location: Aberdeen, Scotland
Programs: BA Bronze, Emirates Silver, Virgin Silver, Marriott Titanium
Posts: 1,403
On my recent trip to Toronto, Washington DC and New York, I was warmly greeted and thanked for being an Elite Member when checking in or any time I had to go to the front desk for something. I get back to the UK and nobody said thanks at the hotel I checked into beside Heathrow.
TBH it seemed strange hearing you be thanked as it is not something I usually hear often when checking in in the UK.
TBH it seemed strange hearing you be thanked as it is not something I usually hear often when checking in in the UK.
Jun 19, 2018, 1:23 pm
#5
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,036
I was walking past the reception desk of a Marriott property in Virginia last weak and overheard the receptionist say to the guest checking in "Thank you for being a loyal Marriott Rewards silver member. We appreciate your loyalty".
So it's still happening for all elite levels.
So it's still happening for all elite levels.
Jun 19, 2018, 1:29 pm
#6
Join Date: Oct 2015
Posts: 733
I got it on my first stay (had gold status from an Amex)!
But haven't on my last 10 stays. Big decrease from 2017.
But haven't on my last 10 stays. Big decrease from 2017.
Jun 19, 2018, 2:03 pm
#7
Original Poster
Join Date: Mar 2018
Location: England - UK
Posts: 512
Perhaps it's just a few of us then, interesting? The Marriott properties called me by name - which was new, different and nice, but a Renaissance and resort didn't. Oh well....
Jun 19, 2018, 2:06 pm
#8
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
I don't need status recognition. I need a nice place to stay at a reasonable cost.
Jun 19, 2018, 3:31 pm
#9
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
I like being thanked for being a silver/gold/platinum/nuisance member in their loyalty program. At least I then know, that the reason why I didn't get an upgrade again, isn't because they didn't realize my status level. Puts my mind at ease.
HTB.
HTB.
Jun 20, 2018, 5:45 am
#10
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
Are you being serious or joking? I consider all upgrades (not just hotels) a nice surprise, don't spend any time thinking or hoping that I might get them. When I check in, I'm usually hoping the hotel has comfortable beds and trying to figure out where to eat dinner or where the concierge lounge is located.
Jun 20, 2018, 6:59 am
#11
Join Date: Aug 2011
Programs: Hilton Honors Diamond, IHG Spire, Marriott Titanium, Wyndham Diamond, Caesar's Diamond
Posts: 536
The FDC at a hotel I recently checked into thanked each elite guest for being an "e-light" member. Apparently had a bit of trouble reading the word elite.
Jun 20, 2018, 8:50 am
#12
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,574
Are you being serious or joking? I consider all upgrades (not just hotels) a nice surprise, don't spend any time thinking or hoping that I might get them. When I check in, I'm usually hoping the hotel has comfortable beds and trying to figure out where to eat dinner or where the concierge lounge is located.
Jun 20, 2018, 9:04 am
#13
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
There have been cases when a hotel has given me a bad room, *not* mentioned my status, and I've been in this awkward place of trying to ask a polite version of DYKWIA? As in, "did I get a bad room because the hotel is 100% full of higher Plat/Diamond members or did I get a bad room because my number isn't there?" Not so much angling for an upgrade but angling to get my profile bed type or to get out of the first-floor room next to the elevator. And, on a secondary level, making sure the number is there so I'll at least get my points/nights without having to fight for them after the stay.
Jun 20, 2018, 11:01 am
#14
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Jun 20, 2018, 2:20 pm
#15
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
It's both. If an elite program promises "complimentary upgrades" and I never seem to get them, it's good to know that it's not because the hotel has overlooked my status level. Then it comes down to the hotel despising giving out freebies to elites or just being sold out.
HTB.
HTB.