if this were an airline these integration problems would be...?
Jun 8, 2018, 6:32 am
#1
Original Poster
Join Date: Apr 2018
Posts: 4
if this were an airline these integration problems would be...?
Can't get through to reservations, platinum line gone, can't login to website....
Jun 8, 2018, 7:47 am
#2
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,010
Jun 8, 2018, 9:13 am
#3
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Grounds for termination of someone or multiple people.
Jun 8, 2018, 9:19 am
#4
Join Date: Apr 2002
Posts: 2,951
I just phoned and they don't have an estimate as to when the website will be back up and running. Ahhhh!
Jun 8, 2018, 9:23 am
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Jun 8, 2018, 9:29 am
#6
Join Date: Nov 2015
Posts: 2
I just logged-on and instead of seeing my account, it was another person's! I quickly logged-off. This is unacceptable and a bit frightening, to say the least.
Jun 8, 2018, 9:32 am
#7
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
So I guess I shouldn't hold my breath waiting for the emails that I sent to customer service two days ago, huh?
Mike
Mike
Jun 8, 2018, 9:45 am
#8
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
Oh, this is classic - can't login but the system has called me 3 different names, none of which are mine!
Welcome back, Brandon.
Welcome back, Edwin.
Welcome back, Daniel.
Please correct the following and try again.User ID and/or password is incorrect
Welcome back, Brandon.
Welcome back, Edwin.
Welcome back, Daniel.
Please correct the following and try again.User ID and/or password is incorrect
Jun 8, 2018, 2:26 pm
#9
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
I'm not denying there are problems. But they seem to be spotty. When I compare to the UA/CO airline merger, it's not even close. Everyone was affected every day by multiple issues. Customer service was not only difficult to reach, but they would outright refuse to help. Communication was sparse, and the typical communication was an email to members stating that a reduction of benefits or removal of a service was a great new thing for customers. Some of these still occur today (though the CS is much much better), many years later.
So to finish the statement you proposed, if this were an airline merger, I'd be quite pleased in comparison.
Jun 11, 2018, 7:22 pm
#10
Join Date: Sep 2008
Location: AUS after 40+ SFO/OAK
Programs: UA MM (recovering former 1K), Marriott Titanium Lifetime
Posts: 550
I haven't had any website issues and got through immediately to reservations when I called. Booked two stays, one on the web and one by phone this week.
I'm not denying there are problems. But they seem to be spotty. When I compare to the UA/CO airline merger, it's not even close. Everyone was affected every day by multiple issues. Customer service was not only difficult to reach, but they would outright refuse to help. Communication was sparse, and the typical communication was an email to members stating that a reduction of benefits or removal of a service was a great new thing for customers. Some of these still occur today (though the CS is much much better), many years later.
So to finish the statement you proposed, if this were an airline merger, I'd be quite pleased in comparison.
I'm not denying there are problems. But they seem to be spotty. When I compare to the UA/CO airline merger, it's not even close. Everyone was affected every day by multiple issues. Customer service was not only difficult to reach, but they would outright refuse to help. Communication was sparse, and the typical communication was an email to members stating that a reduction of benefits or removal of a service was a great new thing for customers. Some of these still occur today (though the CS is much much better), many years later.
So to finish the statement you proposed, if this were an airline merger, I'd be quite pleased in comparison.
Jun 12, 2018, 11:50 am
#11
Join Date: Jul 2004
Programs: UA, HHonors, MarriotRewards
Posts: 21
Just got this message on website - luckily I was able to book a couple of rooms just a couple of days ago or I'd be S.O.L.
Unable to Sign In
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