imverge

I think The OP needs to contact Marriott corporate HQ for clarity about this regardless if it was listed in the T&C. I had something similar happen to me at AC Hotel Barcelona and when I contacted corporate they contacted the hotel and in the end, Marriott HQ coordinated the delivery of the elite benefit that I was entitled too.

Some hotels think they can get away with not providing benefits by adding a disclaimer without Marriott catching wind of it.

imverge

What about the written contract hotels have with Marriott to provide elite benefits that trump (I dislike using that word more than ever these days) any hotel waiver which may go against the franchise agreement?

Collierkr

What is confusing is that the screen shot shown earlier with the "rate disclaimer" is from Marriott's website, not a hotel created website. So, Mariott HQ must know about this and/or condone it.

C17PSGR

I have traveled with a friend who is an airline employee and have checked under my name using an airline employee discount rate. Sometimes those rates do not receive night credit or points, depending on the hotel. Frankly, it seems a bit random but it is known and understood since they can be significant discounts (others times actually more or within a couple of dollars.). However, I still get the rest of the Plat Premier/Plat status benefits of upgrade, welcome gift, lounge access, etc.

That being said, I think there is another post from years ago on this same issue.

joshua362

I wouldn't necessarily conclude that. Marriott HQ likely gives them direct access to the booking engine in a structured format and hotels create and modify the rates and 'extras" to suit their needs. I doubt a human reads the free form text (although they should!). OTOH, this makes it easy to "nail" them. You need to complain long and hard to HQ to see if they agree.

Real sneaky, like selling club level rooms on the weekend with a closed lounge or a lounge that refuses to restock its F&B after being cleaned out.

CJKatl

You have no idea what is in the franchise agreement but the guest is not a party to that agreement.

Suppose you have a contract with Spacely Sprockets under which you order your sprockets. The contract calls for all your sprockets to be painted blue. You enter into a contract for a single sprocket that you want painted red. You release Spacely from the contract provision requiring blue for just this one sprocket. As long as both contracts are written that is permissible. It is the same thing here. Maybe there is a provision between the company and Marriott where they are not supposed to do this, but we do not know that. The stance should not be that the guest has an entitlement. It is worth asking Marriott but so as far as we know the two parties are free to negotiate a separate contract for this stay, which they did, and waive the benefits by waiving all rights under the T&Cs. The property cannot waive the parts about how the MR tracks points or the like, but anything between the guest and the hotel can be waived. We need to look at our confirmations carefully.

ExArkie

I'm guessing the corporate rate is the deciding factor. At a previous employer, we had a negotiated rate with a non-Marriott hotel chain that gave ludicrously low prices (about 25% or more less than the lowest one offered on the hotel web site), which was given in exchange for people who used the rate forgoing all elite benefits while staying on that rate. The corporate contract had specific wording to override the hotel elite program T&C.

MSPeconomist

Last summer I had a AAA rate that was slightly higher because parking was included. However, when I arrived at the hotel, I discovered that parking was free for everyone that (weekend) day.

imverge

Never claimed to know what's in the franchise agreement, that is the reason I suggested the OP contact Marriott HQ because from personal experience some properties like to do things under the radar hoping Marriott HQ won't find out. Again referencing my personal experience, when I contacted Marriott HQ they confirmed the property was not allowed to do what it was doing and in the end, they dealt with the hotel and I was made "whole".

Collierkr

cfischer

wow, Marriott better stops this nonsense.

lexdevil

Looks like it's a local promotional rate. In my experience, those are restricted to folks who live in the area of the hotel. Often one has to show proof of residence. If that's the case, are you local?

MSPeconomist

lexdevil

Booked through marriott.com per OP. I'm just basing this on what I read in the screen shot. "...pecial local rate."

CPRich

OP, are you sure this is a corporate rate? Putting your corporate code in at marriott.com gives corporate rate, but also others. With the note in the screen shot of a special local rate, I'm not sure it could be both.