Lifetime points at 0
Jun 3, 2018 | 11:05 am
#1
Original Poster
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,332
Lifetime points at 0
Overnight, my lifetime status points count was changed to 0. Has anyone else experienced this?
MODERATOR: I MEANT POINTS, NOT NIGHTS, IN SUBJECT. Please change.
MODERATOR: I MEANT POINTS, NOT NIGHTS, IN SUBJECT. Please change.
Jun 3, 2018 | 11:11 am
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Could MR be terminating the path to lifetime status qualification based on nights and points early and moving now to a system using nights and elite years only? I don't think so--it's probably just another technical glitch--but MR's recent phone mess and the lack of T&C or indeed many of the changing details for the new combined Starriott program don't give me any confidence in MR at this point.
Jun 3, 2018 | 11:30 am
#3
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 872
Mine has been that way for a month on my APP... it is just a glitch. If you call in they will update you on your points.
Jun 3, 2018 | 1:55 pm
#4
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,670
App or online? As reported elsewhere, and noted above, the app has shown me 0 LT points and on-line has shown my correct 2.5M+ for quite a while. I'm not worried about it.
The red "Alert a moderator" button is a better way to alert a moderator.
The red "Alert a moderator" button is a better way to alert a moderator.
Jun 3, 2018 | 2:52 pm
#5
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH LTDiamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA MM LT1P
Posts: 21,151
Best way to see your Lifetime points and nights:
1. Go to the Marriott Rewards page: https://www.marriott.com/rewards/rewards-program.mi
2. Log in at the top:
3. Click on the Nights link:
This opens a very familiar pop up that I haven't recently found anywhere else and is extremely useful...
Voila!
David
1. Go to the Marriott Rewards page: https://www.marriott.com/rewards/rewards-program.mi
2. Log in at the top:
3. Click on the Nights link:
This opens a very familiar pop up that I haven't recently found anywhere else and is extremely useful...
Voila!
David
Jun 3, 2018 | 5:18 pm
#6
Original Poster
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,332
Best way to see your Lifetime points and nights:
1. Go to the Marriott Rewards page: https://www.marriott.com/rewards/rewards-program.mi
2. Log in at the top:
3. Click on the Nights link:
This opens a very familiar pop up that I haven't recently found anywhere else and is extremely useful...
Voila!
David
1. Go to the Marriott Rewards page: https://www.marriott.com/rewards/rewards-program.mi
2. Log in at the top:
3. Click on the Nights link:
This opens a very familiar pop up that I haven't recently found anywhere else and is extremely useful...
Voila!
David
Normally, the app works and the website doesn't.
Jun 3, 2018 | 6:36 pm
#7
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Does this show lifetime points and lifetime nights or just nights this year and your current points balance? The current points balance is also displayed at the top right corner, in the charcoal bar under My Account and next to Platinum Premier, and it's suspiciously the same here.
Jun 3, 2018 | 6:58 pm
#8
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
Same here. On the app, shows lifetime nights 1069. Points 0. I am LTP.
Jun 4, 2018 | 4:03 am
#9
Original Poster
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,332
Does this show lifetime points and lifetime nights or just nights this year and your current points balance? The current points balance is also displayed at the top right corner, in the charcoal bar under My Account and next to Platinum Premier, and it's suspiciously the same here.
Jun 11, 2018 | 8:02 pm
#10
Join Date: Sep 2008
Location: AUS after 40+ SFO/OAK
Programs: UA MM (recovering former 1K), Marriott Titanium Lifetime
Posts: 550
If anyone has any doubts about how messed up Marriott's website is, out of curiosity I followed the instructions, except that after logging in, and going to Marriott Rewards Overview as illustrated above, it threw me into a generic page and made me sign in again, literally less than a minute later.
Then I could click on Nights, and get the pop up. The thing is, there was a period of time recently where this function was not working, and as described by the OP, the LT points had gone to zero. Good to see that it's working again, but if LT experience with Marriott teaches you nothing else, it's to try again tomorrow.
Then I could click on Nights, and get the pop up. The thing is, there was a period of time recently where this function was not working, and as described by the OP, the LT points had gone to zero. Good to see that it's working again, but if LT experience with Marriott teaches you nothing else, it's to try again tomorrow.
Jun 11, 2018 | 8:08 pm
#11
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
It's teaching me to go to Hyatt.com.
Jun 11, 2018 | 8:38 pm
#12
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH LTDiamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA MM LT1P
Posts: 21,151
If anyone has any doubts about how messed up Marriott's website is, out of curiosity I followed the instructions, except that after logging in, and going to Marriott Rewards Overview as illustrated above, it threw me into a generic page and made me sign in again, literally less than a minute later.
Then I could click on Nights, and get the pop up. The thing is, there was a period of time recently where this function was not working, and as described by the OP, the LT points had gone to zero. Good to see that it's working again, but if LT experience with Marriott teaches you nothing else, it's to try again tomorrow.
Then I could click on Nights, and get the pop up. The thing is, there was a period of time recently where this function was not working, and as described by the OP, the LT points had gone to zero. Good to see that it's working again, but if LT experience with Marriott teaches you nothing else, it's to try again tomorrow.
David