one-click internet access
 

Was not able to find a thread discussing this.

Some time recently I apparently had this box checked when I logged my phone into a Marriott network. Unfortunately, this was at a room rented under my wife's account. So, now my phone is 'registered' for this, but associated with my wife's account. Not sure how this is going to affect things when I am registered under my account. Anyone know how to unregister a device from one-click?

Also, please feel free to share your experiences with one-click.

Hopefully at your next stay in your own name, there will be some sort of "I'm not Mrs. Michilander" button you can click. Then you'd re-do whatever you did the first time you enabled one-click Internet access.

I have not been to a hotel with this yet. Seems like I always have to put my name and room number in. If this is what it sounds like - Marriott and my devices remembering each other if I allow that to happen - then I think I will like it.

Wouldn't this sort of function use cookies? Try clearing your cookies for whatever internet browser you typically use.

Perhaps or it might be installing a certificate on your device.

--Jon

If your wife is <whatever MR level is required for Premium HSIA, I forget if that's Gold or Plat>, then don't sweat it.

FWIW, one-click is great. I've got a small travel router I take with me that I have all my devices connect to instead, so the MAC address of that router is registered and my access to the other devices is automatic now.

Yeah, I thought about this, but I was looking for a way to unregister because wiping out cookies can affect a bunch of other websites. Will probably try that as a last ditch effort if I do run into a problem in the future.

Yes, I am LTP and my wife is currently P, LTG (trying to get her to LTP by end of the year). Anyway, what I am worried about is booking a room under my account and having one-click tell me "Hey, Michlander-wife, you do not have a room booked at this hotel" when I try connecting to the network.

I hate to say it, but perhaps you need to be the guinea pig for this ... "Each one, teach one!" (... or "Pioneers get the arrows", maybe? :))

I have seen this one-click at a couple of the properties I stay out regularly. Was waiting for someone to report on it before trying it myself...

:D

I have seen it at a few properties in the Philadelphia Metro area. Very convenient. I hope they roll out to all properties.

--Jon

It worked initially for me, but slowly stopped working on all of my devices. Every time I get an error like "You're signed up for one click access but this device is not associated with a Marriott account" and it tells me to log in. I've tried logging in afterwards, but that just returns a permission denied error page. I've also unchecked the one click access box, but still end up with the same problem. Whacking some cookies is probably the way to go, but the cookie isn't assigned to "marriott.com" and I never remember the domain of the sign on page.

It also does not work across properties, so needs to be set up for each property.

Nice idea, but seems to have some issues for now.

It's probably using the MAC address of the wifi interface of the device which is significantly harder to change than simply clearing cookies.

MAC would be the most consistent thing and easiest to measure, so I'm sure the fingerprinting is based on MAC address. It's not hard to change your MAC address on Windows with Intel adapters. Maybe not as easy as clearing cookies, but not crazy hard either.

Marriott should provide an option to deregister devices. Some people sell their devices or have them lost/stolen, and I'm not crazy that if these things happened to me, that someone could perform Internet activity at a Marriott on a device/connection that would be tied to my name.

(Marriott should also push their hotels to start switching to Hotspot 2.0/Passpoint so the logins are automatic as part of the connection process & all connections to access point are individually WPA2 Enterprise encrypted instead of being in the clear, but progress takes time...)

ooh I'm intrigued - what router, how big is it, how much of a pain to set up - do you just hardwire it? I love the idea, it's fantastic! I've tethered through my phone when I've been horribly lazy but it doesn't work particularly well.

I use a myself, configure once at home and then you just plug in the power (microUSB, you bring the USB power adapter yourself) and the ethernet cord to the router and then connect on device. It's tiny (2.02*2.21*0.70 inches).

When properties have wired internet it's really nice as it's more secure (encrypted between device and router, no eavesdropping by other wireless radios - of course, without VPN hotel/internet provider can still see what you're doing) and the performance is usually way better than the wifi routers in the hall.

Unfortunately, while the hotels I stayed at more often in 2014/2015 had wired ethernet in the rooms, 2016/2017 was an off year. With everyone having wifi enabled devices a lot of newer properties (built 2010 onwards) don't put internet in the rooms, and older properties (early 2000s or older) tended to just add them in the halls, not rooms. The sweet spot is hotels constructed in mid-to-late 2000s, but even then I've stayed at many hotels where there's a wired ethernet plug in the room but it's no longer active (looking at you, Delta Toronto East).

It's still light/small enough where I pack it in my bag every time, just in case the hotel still has wired internet and it's still active.

Now do it on your phone. :D

Only experienced the auto-login once so far, but as I recall you can go to http://internetupgrade.marriott.com when on the hotel wifi to modify your wifi options.

edit:

There's also the HooToo TripMate Elite which can connect to a Wifi hotel network and form a new Wifi hotspot for your devices, although for Marriott that doesn't make a lot of sense unless you have a lot of devices or ones that don't deal well with the hotel Wifi authentication system. It was nice on a cruise that only allowed one connection though, and you can also stick a USB card in it with movies and potentially stream the movies from the HooToo.

A long time ago I saw this Asus WL-330gE portable router listed on FT, and I bought one. I have a cable that powers it via USB (so I never need a power adapter), and I use it in both "Access Point" mode (where it plugs into the hotel's Ethernet and NATs WiFi on my own SSID) and "Repeater" mode (where it associates with the hotel's WiFi, then NATs WiFi on my own SSID, and provides a NAT-ed Ethernet port, too, which I plug my portable switch into so my Fire Stick and laptop can have wired Internet), depending on if the property has working Ethernet ports. It's nearly 7 years old, and works perfectly, and holds onto the sometimes-inconsistent hotel WiFi signal pretty great, too.

Yeah, and I really dislike that, too- and have been nearly tempted to start a companion thread to the "WiFi Speeds" thread listing MR hotels with (working!- I'm looking at YOU, Courtyards!) Ethernet ports in rooms.

What's "funny" (if you've been following the various SPG-to-MR threads) is most of the SPG hotels I've been in lately (4PTs, Aloft and Sheraton, anyway) still have Ethernet ports in the rooms and the thruput has been fantastic.

Yeah, this one too ... it's about the size of two "Tic-Tac" containers.

Thanks for this! Bookmarked.

I just like the ability to login once, then it's automatic on all the rest by default (which currently tends to be a tablet, two phones, a laptop, and a Fire Stick- and that's not counting any travel companions' devices).

Yeah, I used to carry a device for both hotels and flights (iDrive Portable Storage) that did that- NATed wireless/wired repeater and 1TB of hard-drive storage via SMB and DLNA. It was great on airplanes 'cause WN's WiFi only allowed one connection, IIRC, and this way my tablet and phones all got connected in one step, plus I could watch movies off the hard drive while in-flight.

I use it less now as NetFlix has SD-card downloading for a lot of their shows now for when I'm aloft, and I've got a Plex server now for movies when I'm landside.

One-click locked me put at new property
 

I signed up for one click. I just stayed at a new property and it wouldn't allow me to sign in. I had to get a work around and use an access code. Now, I'll have to see what happens at next stay...do I keep or undo?

Are you still there? Try this link to see if you can reset yourself: http://internetupgrade.marriott.com/

So far, this has been my strategy too.

I'm a bit curious how this would work if you're at a location that gets some Starriott wifi but you're not a guest at that hotel. For example, if hotels are close to each other, I've at times picked up wifi signals from the property next door when I turn on the wifi on my device.

I'm having a similar problem to OP. I set up all my devices using One-Click last week, and now I'm not able to "upgrade" any of them to Enhanced Internet. I've tried http://internetupgrade.marriott.com/ multiple times over two days and it doesn't work. The website times out on all my devices. I've tried removing and re-adding the Wi-Fi connection, but I think other folks are correct that it remembers MAC addresses (so short of changing my MAC address, I'm not going to be able to get to the original login screen). It's really frustrating that there's no option to un-register my devices, and there's pretty much zero information that I've been able to find on Marriott's website or even on the interwebs themselves (was really happy to find this forum though) :)

Does anyone know who at Marriott I might be able to contact to get help with this? I've tried tweeting them, but didn't get any response. I'm reluctant to call the 1-800 number as I'd rather not do the support call dance with a tier 1 agent (I'm guessing I'll need to talk to a tier 3 or above person to actually get this fixed).

I wish I had followed the caution of many of the folks above and held off on registering for One-Click...

This almost certainly means you have DNS issues, most likely due to the fact that you're not getting the Marriott internet DNS (which should always at least answer even when you're not authenticated to the hotel's system), but some external DNS, whose traffic won't pass unless you've first gotten past the captive portal- and 90% of the time you can't look up the captive portal's IP address as it's local to the hotel's DNS server.

I wish you were still there, as I'd like you to try instead going to the Internet upgrade site via its IP address: instead. (i.e., http://52.21.50.234 )

Caveat, though- that's an AWS site:... so you may get another address depending on where you are, but that above IP should work.

Do you know how to verify which DNS server(s) you're using (and default route, for that matter) once connected?

So I just checked, and the IP-address based site will bring you to the Marriott main site (I forget the technical name of this redirect) vs. using the "internetupgrade.marriott.com" address, but it should at least help to see if you have "no connectivity" vs "no DNS connectivity".

Thanks Kenny! I'm actually still staying at the hotel so I'll give the IP address a shot tonight.

K. PM me if you've got issues; I'll get an E-mail right away and may have something else to try.

So I do love the one-click, especially since it works across properties. I've actually had the opportunity to use it at properties I wasn't staying in (I was down the street at a different Marriott and a colleague was there) and it treated me just as if I was staying at the hotel - which I actually thought was a night secret bonus of being Platinum, even if it was unintentional.

Just met with one of the software vendors that does this (for several brands) -- https://www.elevensoftware.com/

It is an interesting concept for returning guests + guests that hop across properties within a chain. There is a limit that they can set though -- I think the default is like two years.

I sent you a PM. The IP redirects me to Marriott's homepage.

For the other folks that enjoy the One-Click, I think it could be a really nice feature, but unfortunately the property I'm at standard internet doesn't meet my video conferencing needs, and it won't let me upgrade to Enhanced Internet. If it let me upgrade, then it'd be a great feature.

Are you sure your property even has enhanced internet? Also, you're not connecting to the lobby network, by any chance? It's a "_______-guest" SSID?

They claim to have Enhanced Internet. The first week I was at the property (when I enrolled in One-Click) I connected to Enhanced Internet. I took out one of my test phones last night (that hadn't been registered for One-Click) and confirmed that it still gave me the option and allowed me to connect to Enhanced Internet (interestingly, this doesn't seem to have upgraded the connections on my One-Click devices). I'm connecting to COURTYARD-Guest.

However, I did notice there's an option to un-enroll my devices, but it's not obvious. After connecting via One-Click with a different test device, it redirects to the main page. On that page in the top left corner there's a dark blue hyperlink against a black background that says "Remove this device." I tried clicking on that last night and it said my device had been removed from One-Click... although I continued to get Wi-Fi on that device for the rest of last night. I'll be back at this property in two weeks, and I'll be at a different Marriott property next week, so I'll update once I try at the new property.

Thanks for your help Kenny!

Update: The property I'm at this week does not have One-Click internet. Apparently they have no authentication... you just connect to the ResidenceInn-GUEST network and you're good to go. I'm not sure if I've seen a Marriott property like that before, but no complaints here :). I'll update my One-Click saga when I'm back in the Courtyard next week.

I'm back at the property this week and despite clicking on "Forget My Device" two weeks ago, all of my devices continue to be in One-Click. The URL for the "Forget My Device" link contains the MAC address of my devices, so that's confirmation they're using the MAC address for tracking. The Upgrade to Enhanced Internet link (http://internetupgrade.marriott.com/) still does not work, but this week instead of timing out it just keeps redirecting back to itself without giving me the option to upgrade. I went ahead and clicked on "Forget My Device" on all of my devices again this week, but I'm not optimistic that it'll make a difference when I'm back next week. If anything changes, I'll post an update.

Since I'll be at this property almost every week for the next year, I bought a TP-Link TL-WR802N router, and that seems to work extremely well. I'm able to connect the TL-WR802N to the Enhanced Internet (via Wi-Fi), and then connect all my devices via Wi-Fi to the TL-WR802N. If anyone reading this is wondering if they should enroll in One-Click, then my advice would be "If you want to use Enhanced Internet, do not enroll in One-Click."

Thanks for all the intel. I, too, am going to try get one-click to forget my phone next time I am at a property that uses it. It is particularly irritating because it ended up being associated with my wife's MR account.

Not being able to get enhanced would not bother me too much on the phone, as I use my laptop for anything that would really require it. However, I also noticed at the last property that I could also not register it with the room, meaning I had to re-connect every day.

In my experience, if I can't tell who is running the internet management at the property (not the actual ISP which may be Verizon or another huge telco), I look for a card on the desk for internet info or in the hotel booklet in the room. They usually contain the name of the internet management company.

Most of the properties I've been at are now on Ethostream. There are properties that use Ethostream that don't have enhanced speed internet (a handful of CY and RI properties I've been to), but the one-click internet has worked at them welcoming me back by name with a connect button. Even when the button is just "connect", when I've been redirected to the property page I've usually seen CONNECTED ENHANCED SPEEDin a grey box on the left side about halfway down the page, like the Springhill Suites property I was at this week.

Sorry for resurrecting this old thread, but I wanted to mention that one-click now connects you to premium access and you do not have to be staying at the property to connect.

Just FYI --

I met the vendor responsible for rolling out this "One Click Internet" as I was interested in the software behind it.

https://www.elevensoftware.com/hospitality

Ironically, it didn't work during my stay at a Marriott while meeting the vendor.

But as another data point, my Amazon Fire Stick was re-recognized and I got Premium access on it automatically last week.

Guest wifi insists my name is Brian
 

Hi,

This week I noticed when I log into the guest wifi I get th splash screen below. Has happened at two CY and a FI this week,'

Oddly, my name is not Brian, it is Mike, and I am a Ti member, not Gold.

Any ideas why this keeps happening? What do I need to clear to resolve this??

I still log in, but have no idea why Marriot wifi assumes the info below.

Mike





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