reservation rate error
May 4, 2018, 1:35 pm
#1
Original Poster
Join Date: Jun 2006
Programs: SQ PPS - M&M SEN - QR Platinum - ITA Executive - IC Diamond Ambassador
Posts: 307
reservation rate error
When trying to make a reservation I receive a very weird rate error, see picture hereunder
The total rate for my reservation is around $600 for 3 nights, taxes are around $100. So if I count this up I should have something around $700 in total. The booking engine displays $1,300...
When calling the reservation line I receive this same $1,300 and no explanation where the difference comes from...
The strange thing is that hotels.com gives me a rate of approx. $700...
Please enlighten me, because I'm really confused... what am I missing?
The total rate for my reservation is around $600 for 3 nights, taxes are around $100. So if I count this up I should have something around $700 in total. The booking engine displays $1,300...
When calling the reservation line I receive this same $1,300 and no explanation where the difference comes from...
The strange thing is that hotels.com gives me a rate of approx. $700...
Please enlighten me, because I'm really confused... what am I missing?
May 4, 2018, 2:00 pm
#2
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,079
When trying to make a reservation I receive a very weird rate error, see picture hereunder
The total rate for my reservation is around $600 for 3 nights, taxes are around $100. So if I count this up I should have something around $700 in total. The booking engine displays $1,300...
When calling the reservation line I receive this same $1,300 and no explanation where the difference comes from...
The strange thing is that hotels.com gives me a rate of approx. $700...
Please enlighten me, because I'm really confused... what am I missing?
The total rate for my reservation is around $600 for 3 nights, taxes are around $100. So if I count this up I should have something around $700 in total. The booking engine displays $1,300...
When calling the reservation line I receive this same $1,300 and no explanation where the difference comes from...
The strange thing is that hotels.com gives me a rate of approx. $700...
Please enlighten me, because I'm really confused... what am I missing?
Not math (doubling the room rates, taking the taxes and fees and multiplying by three days, etc.) makes the end math.
The current website isn't consistently showing lifetime status on all parts of the site that it's supposed to and people sometimes see other people's names on the login screen (happened to me this morning). I'd chalk it up to a bug.
May 4, 2018, 6:22 pm
#3
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
Sounds like you got a bad (or just lazy) Reservations Agent. I'd call back and try again. A decent will realize that something is very wrong and want to talk to a Supervisor. If that doesn't happen, ask for a Supervisor yourself.
Note: I used to work at a travel call center. Make sure you ask for a Supervisor or "someone that can fix the problem" and not a Manager. Supervisors are content-knowledge experts. Managers manage people and therefore might not have the same skills necessary to fix the problem. That's just a little insider trick I learned. I'm assuming Marriott Central Reservations has a similar structure.
Note: I used to work at a travel call center. Make sure you ask for a Supervisor or "someone that can fix the problem" and not a Manager. Supervisors are content-knowledge experts. Managers manage people and therefore might not have the same skills necessary to fix the problem. That's just a little insider trick I learned. I'm assuming Marriott Central Reservations has a similar structure.