Marriott and Upromise
Apr 19, 2017 | 7:22 am
#1
Original Poster
Join Date: Apr 2017
Programs: Marriott Rewards, SPG, American Airlines, United Mileage Plus
Posts: 1
Marriott and Upromise
It's great that Marriott joined Upromise with a 5% cash back and it has caused me to up my stays. The only problem, they don't appear to ever credit you for making online reservations through Upromise which guides you to the Marriott home page. I have stays completed over 90 days ago that have not posted even as pending. When you contact Upromise, they ask for the date you made the reservation (I don't track that sorry), the date of stay and the total bill. Marriott needs to find a better way of ensuring purchases are credited in a timely fashion because under the current system they might as well not be part of the program. I would not advise anyone to change their staying patterns based on Marriott and its Upromise relationship.
Apr 19, 2017 | 7:54 am
#2
Join Date: Nov 2001
Location: GEG
Programs: Marriott Titanium (Lifetime Platinum,) Lifetime SkyClub, AS Atmos Platinum
Posts: 2,515
Marriott sends out an email when a reservation is made. Find the email, and you have the date the reservation was made.
Sorry you're having problems.