Pre-Merger: Anyone have stays/points not posting?
Aug 9, 2018, 4:12 pm
#858
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I had a stay in mid-July not post until after 10 days and I submitted the missing stay request. Stays used to post on 2nd day after checkout, lately its been stretching to 3. Stays on July 28th and July 29th posted on 3rd day. One from August 6th has not posted yet. I need about 30k points and 12 nights (after my 15 CC nights post) to get legacy lifetime platinum, so I'm a little nervous.
Aug 9, 2018, 8:08 pm
#859
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I had a one night stay from 8/4-5 that still hasn't posted. I checked out on the app and got the email receipt on 8/5 but still no points. Glad to hear I'm not alone.
Aug 9, 2018, 10:30 pm
#861
Join Date: Sep 2008
Location: Long Island, NY
Programs: Marriott Titanium Elite/Lifetime Titanium, Delta Platinum Medallion, Hertz #1 Gold
Posts: 722
Last 3 Hotel stays I've had to call and ask for the Platnium welcome bonus to be applied.
I had a two night stay from 8/5-8/7. Got the receipt in email as soon as I checked out, but nothing's posted yet.
I had a two night stay from 8/5-8/7. Got the receipt in email as soon as I checked out, but nothing's posted yet.
Aug 9, 2018, 11:37 pm
#862
Join Date: Sep 2017
Posts: 575
I had to call to get platinum points posted for last 3 consecutive stays. I also had a heck of a time getting a autograph collection stay to post. I have to book for the company I work for through the concur app. I called Marriott to get the stay posted and they told me that if you don't have a reservation number that Marriott international can not look up the hotel stay and has to call the hotel directly. After 2 weeks of this autograph hotel saying they keep trying to post it it won't post Marriott International gave me the night and 25k bonus for probably close to 4 and half hours on the phone for me trying to deal with it
Aug 10, 2018, 12:39 am
#863
Join Date: Nov 2009
Location: BOS
Programs: UA 1K/1MM, DL PM/1MM, Marriott Amb/LT Titanium, HHonors Diamond, Priority Club Platinum, Hyatt Disc
Posts: 522
I always get an emailed receipt and a paper one now because I've had a lot of stays in the last 3 months and hardly any of them have posted automatically. This is really maddening!
Aug 10, 2018, 9:20 am
#864
Join Date: Jul 2010
Posts: 7
Stay from check out on Monday posted overnight. I haven't gotten my platinum arrival points on my last three stays.
Need 10 nights (after 15 CC nights) and 24k points for legacy lifetime platinum
Need 10 nights (after 15 CC nights) and 24k points for legacy lifetime platinum
Last edited by dabears17; Aug 10, 2018 at 9:53 am
Aug 10, 2018, 12:56 pm
#865
Join Date: Mar 2018
Programs: AAdvantage Platinum, Marriott Rewards Platinum Thingy, United MileagePlus Silver, blah on others
Posts: 37
Yeah my stay in Anaheim didn't post. Marriott.com says to submit a request if it goes longer than 10 days (and it has) before posting. So I had to submit a missing stay request.
Aug 10, 2018, 1:22 pm
#866
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Bear in mind that one of my three stays above with no Platinum amenity points was one that Marriott put through themselves later as a missing stay.
Aug 10, 2018, 2:12 pm
#867
Join Date: Sep 2008
Location: Long Island, NY
Programs: Marriott Titanium Elite/Lifetime Titanium, Delta Platinum Medallion, Hertz #1 Gold
Posts: 722
Did you call the hotel directly or Marriott to get the Platinum welcome bonus applied? I am missing almost all of them from the last 2 months as well as all Green choice points. I also didn't get any credit when I opted for points instead of breakfast on the weekend. The most annoying is that I booked several stays at rates that included bonus points. Most of those have not posted either.
I always get an emailed receipt and a paper one now because I've had a lot of stays in the last 3 months and hardly any of them have posted automatically. This is really maddening!
I always get an emailed receipt and a paper one now because I've had a lot of stays in the last 3 months and hardly any of them have posted automatically. This is really maddening!
I've stayed at 4 different hotels since June 29th(some multiple stays).
Two of them(FS Marriotts) have posted the points pretty quickly. One did it within 12 hours, the other did it while I was on the phone, and apologized for the missing points(and gave me an extra 1500 pts to boot!).
The other two are fairfield's. One of them, I had 2 stays, and I saw the welcome bonus for one of the stays. I called the other night about the bonus, and have not seen it yet.
The second fairfield(which is the one I mentioned eariler that I stayed at this week), I called this morning, and the front desk agent said the manager would call me back tomorrow.
Aug 10, 2018, 2:15 pm
#868
Join Date: Sep 2017
Posts: 575
Did you call the hotel directly or Marriott to get the Platinum welcome bonus applied? I am missing almost all of them from the last 2 months as well as all Green choice points. I also didn't get any credit when I opted for points instead of breakfast on the weekend. The most annoying is that I booked several stays at rates that included bonus points. Most of those have not posted either.
I always get an emailed receipt and a paper one now because I've had a lot of stays in the last 3 months and hardly any of them have posted automatically. This is really maddening!
I always get an emailed receipt and a paper one now because I've had a lot of stays in the last 3 months and hardly any of them have posted automatically. This is really maddening!
Depends on how many different hotels you have stayed at in the past month. If it is 5 or more I would call Marriott International instead of calling all of them! Also depends on how much times you have on your hands!
Aug 10, 2018, 3:21 pm
#869
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
The last time I called to get my points I was put on hold while they "checked", coming back with "Sorry, but that was an award stay, no amenity points on those." Marriott of Omaha gave me the points right away (when I finally got off hold).
So, no, I'm not contacting hotels directly about it.
So, no, I'm not contacting hotels directly about it.
Aug 10, 2018, 3:29 pm
#870
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
The last time I called to get my points I was put on hold while they "checked", coming back with "Sorry, but that was an award stay, no amenity points on those." Marriott of Omaha gave me the points right away (when I finally got off hold).
So, no, I'm not contacting hotels directly about it.
So, no, I'm not contacting hotels directly about it.