Originally Posted by
Points Scrounger
The last time I called to get my points I was put on hold while they "checked", coming back with "Sorry, but that was an award stay, no amenity points on those." Marriott of Omaha gave me the points right away (when I finally got off hold).
So, no, I'm not contacting hotels directly about it.
Another, of many, examples of CSRs making up rules to keep from having to do the work required to fix the problem. All too often they won't accept the system failed and say something that supports what happened vs what should have happen. Yeah, it's pretty chezzy chasing 500 points, but those can add up very fast.