How Common Are Posting Errors?
Mar 31, 2017 | 10:48 am
#1
Original Poster
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,184
How Common Are Posting Errors?
Moving over from Hyatt this year and generally enjoying my Marriott experience.
I've had two stay posting errors in my favor already. Both involve "extra" nights being credited for a stay. One actually credited as a separate stay with a moderately substantial quantity of points (about 5000) that were not earned. The other involved a two night stay crediting at three nights.
I'm wondering how common this is. I'm also wondering what peoples' experiences have been bringing these sorts of errors to Marriott's attention (which is what I am inclined to do).
Thanks!
I've had two stay posting errors in my favor already. Both involve "extra" nights being credited for a stay. One actually credited as a separate stay with a moderately substantial quantity of points (about 5000) that were not earned. The other involved a two night stay crediting at three nights.
I'm wondering how common this is. I'm also wondering what peoples' experiences have been bringing these sorts of errors to Marriott's attention (which is what I am inclined to do).
Thanks!
Mar 31, 2017 | 2:22 pm
#2
Join Date: Jan 2013
Location: OKC
Programs: AAdvantage EXP, Marriott Rewards Gold, Hilton Honors Diamond, TK M&S Elite
Posts: 290
Fairly common...especially in situations where there is rate with X,000 bonus points per night associated with a stay. Sometimes these rates show up when the hotel does intend them to and the hotel will try to fight it as a "mistake rate".
Mar 31, 2017 | 2:34 pm
#3
Join Date: Dec 2009
Location: PEK & MKE
Programs: Amex-gold, Hainan-gold, Mrt-LT Titanium
Posts: 1,532
agree, fairly common on Int. stays. But an email (after 10 days) can correct the computer snafus.
Apr 1, 2017 | 11:49 am
#4
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,379
I find posting errors to be very rare, whether in your favor or otherwise.