Should I be Silver?
Mar 8, 2017 | 9:33 am
#1
Original Poster
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 6,563
Should I be Silver?
When I linked my Marriott and Starwood accounts last fall my status was listed as Silver, due to my SPG AmEx card I presume. (I had no stays with other than the ones give with the card). I just logged in to MR and noticed that my status says member. Should this be Silver? I still have the SPG AmEx. I realize silver is no big deal, but I would like to get the 20% bonus on my upcoming stays. Thanks.
Mar 8, 2017 | 11:40 am
#2
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
When I linked my Marriott and Starwood accounts last fall my status was listed as Silver, due to my SPG AmEx card I presume. (I had no stays with other than the ones give with the card). I just logged in to MR and noticed that my status says member. Should this be Silver? I still have the SPG AmEx. I realize silver is no big deal, but I would like to get the 20% bonus on my upcoming stays. Thanks.
See this blog post for some more information.
Mar 8, 2017 | 11:42 am
#3
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 7,027
Or, the discussion here: http://www.flyertalk.com/forum/27966647-post160.html I have the same issue.
It should be noted that my reporting of the issue was 10 days before the "Thought Leader."
It should be noted that my reporting of the issue was 10 days before the "Thought Leader."
Last edited by skunker; Mar 8, 2017 at 11:49 am
Mar 8, 2017 | 6:59 pm
#4
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,748
My SPG Gold status ended March 1st, but was renewed by American Express. My Marriott Gold was likewise reduced to Silver but was returned to Gold just yesterday.
Mar 10, 2017 | 7:21 am
#5
Original Poster
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 6,563
So how long should I wait for this "glitch that has been fixed" to show up in my account? I tried using the contact us link from my MR account yesterday and have heard nothing, not even a e-mail saying they received my e-mail. Should I be calling the MR customer service number or waiting a few days? If it matters, my next stay is scheduled for next Friday.
Mar 10, 2017 | 7:27 am
#6
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,748
I don't know if you should contact Amex or if you would receive faster service contacting Marriott or even SPG. So I would contact all three and increase my chances of getting this fixed before your next stay.