Hotel Security and Room Access
Mar 1, 2017 | 12:20 am
#16
Join Date: Apr 2005
Location: Bern, Swiss-o-land
Programs: M&M (LX/LH) Silver, Marriott Platinum, Accor Gold, AF/KL Silver, Swiss Railway
Posts: 799
It happened to me at the Marriott in Edinburgh, Scotland.
I was assigned a room and given a key.
Upon opening the door, I could see clothes on the bed.
I immediately closed the door and went back to reception.
How this can happen is still a mystery.
I was assigned a room and given a key.
Upon opening the door, I could see clothes on the bed.
I immediately closed the door and went back to reception.
How this can happen is still a mystery.
Mar 1, 2017 | 3:34 am
#17
Join Date: Mar 2008
Location: Israel/United States
Programs: ElAl - Plat.
Posts: 1,288
"Nothing seems to have been taken or tampered with but how would I ever REALLY know? "
You would know something was taken if you had brought it to the hotel and it was no longer there! Same as tampered with--if it is different than you left it--but as said, housekeeping is sometimes notorious for "straightening " up and moving what is left on a dresser or desk. I always tell them not to touch. I put stuff where I want it, I don't care where THEY want it.
You would know something was taken if you had brought it to the hotel and it was no longer there! Same as tampered with--if it is different than you left it--but as said, housekeeping is sometimes notorious for "straightening " up and moving what is left on a dresser or desk. I always tell them not to touch. I put stuff where I want it, I don't care where THEY want it.
Mar 1, 2017 | 4:45 am
#18
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
Me and my wife stayed at a rather upscale property in Asia once, and right in the middle of our love making my wife starts screaming. A couple stood 2 meters from the bed and looked liked they had seen a ghost. Not sure who got most embarrassed, them or us, but I wrote an email to the GM and got 250.000 points and the stay for free, as a compensation. Mistakes happens, and we have stayed at the same hotel several times after this incident.
Mar 1, 2017 | 5:09 am
#19
Join Date: May 2010
Location: YLMQ
Programs: QF Gold, WY Gold
Posts: 683
I've also been given a key card for an occupied room and entered where someone was sleeping. The reality is that no matter how upscale, the illusion of privacy and security that is presented is never going to be quite what you'd like it to be. Many people have access to the room and with electronic key cards its very easy for duplicate cards to be issued. Whenever I'm in a room I always double lock the door (with most of the rooms this is turning the knob to the far right, which prohibits entry using an electronic keycard, although can be overridden by a hard key which would probably only be available to the GM).
I spent several years working as a Navigation/Safety Officer on large international cruise ships, all officers had Electronic Master Keys however other then for the housekeeping staff we had a policy of two crew members in attendance when entering a passenger cabin for whatever reason, which for me was generally when performing safety audits or investigations of a safety or security related nature. This was really for our own legal protection and of course all entries into a room can be downloaded from the door reader to identify unauthorised access.
I spent several years working as a Navigation/Safety Officer on large international cruise ships, all officers had Electronic Master Keys however other then for the housekeeping staff we had a policy of two crew members in attendance when entering a passenger cabin for whatever reason, which for me was generally when performing safety audits or investigations of a safety or security related nature. This was really for our own legal protection and of course all entries into a room can be downloaded from the door reader to identify unauthorised access.