Changing reward nights to no availability dates?
Jan 25, 2017 | 8:24 pm
#1
Original Poster
Join Date: Apr 2013
Posts: 5
Changing reward nights to no availability dates?
Hi, I have a question to ask someone who knows the Marriott reservation system well. I reserved 5 night hotel from Dec 23 to 28 using Marriott rewards points. Due to some plan changes, I much prefer to stay from Dec 22 to 27 using rewards points at the same hotel. The system shows the night of 22nd is available but the night of 26th is not available anymore for rewards, so I cannot reserve from 22 to 27 directly.
Im guessing if I cancel my original reservation then the night of 26th may become available so that I can reserve 22 ~ 27th, but I am afraid I might not be able to reserve either once I cancel it. Does anyone know how this works or any suggestion? Thanks!
Im guessing if I cancel my original reservation then the night of 26th may become available so that I can reserve 22 ~ 27th, but I am afraid I might not be able to reserve either once I cancel it. Does anyone know how this works or any suggestion? Thanks!
Jan 26, 2017 | 4:41 am
#2
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA gold, Marriott Ambassador/Tit4Lyf, IHG Diamond
Posts: 1,808
Jan 26, 2017 | 5:56 am
#3
Join Date: Dec 2004
Programs: United 1K, MR Plat, SPG Plat
Posts: 804
Hi, I have a question to ask someone who knows the Marriott reservation system well. I reserved 5 night hotel from Dec 23 to 28 using Marriott rewards points. Due to some plan changes, I much prefer to stay from Dec 22 to 27 using rewards points at the same hotel. The system shows the night of 22nd is available but the night of 26th is not available anymore for rewards, so I cannot reserve from 22 to 27 directly.
Im guessing if I cancel my original reservation then the night of 26th may become available so that I can reserve 22 ~ 27th, but I am afraid I might not be able to reserve either once I cancel it. Does anyone know how this works or any suggestion? Thanks!
Im guessing if I cancel my original reservation then the night of 26th may become available so that I can reserve 22 ~ 27th, but I am afraid I might not be able to reserve either once I cancel it. Does anyone know how this works or any suggestion? Thanks!
- Trying calling reservations. If you get somebody good, they maybe able to assist. But beware, for some reason some of the call talkers will only see what you see (Dec. 26 is not available) and will not understand what you are trying to do. You can try asking for a supervisor and see if they are able to help.
- Call the hotel directly. Ask for the front desk supervisor or the rooms manager. They should be able to help.
- Reserve Dec. 22 on points. After you do this, call reservations ask them to combine the two reservations and drop the last day (Dec. 28).
Of the three, I have personally used the last method several times to make reward stays work and not had a problem. Good luck!
Regards,
RIP...
Jan 26, 2017 | 12:38 pm
#4
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,359
Anything reservations-related issues in the future are the domain of the Sales Department. To reach someone at the hotel that might help here, call during normal business hours and ask for the "On-Site Reservations Office".
Of course, not every hotel will have the same structure. But, where I worked these demarcations were rigid.
Jan 26, 2017 | 12:39 pm
#5
Original Poster
Join Date: Apr 2013
Posts: 5
Thanks everyone!! I'll try the third option from OU812 first and see how it works. Appreciate your help!
Jan 26, 2017 | 12:48 pm
#6
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,210
The third method is definitely your best bet. I would avoid any method that involves cancelling your existing reservation for the 26th. There's no guarantee that your cancelled night would revert to an available award night.