Changes to Ultimate Reservation Guarantee
#1
Original Poster
Join Date: Jan 2013
Location: LA
Posts: 1,281
Changes to Ultimate Reservation Guarantee
It looks like Marriott changed their ultimate reservation guarantee slightly. It used to indicate one would receive cash + points (https://web.archive.org/web/20150906...s/guarantee.mi)
The new policy (http://www.marriott.com/marriott-rew...s/guarantee.mi) indicates still cash, but now room certificates. The catch, I can't figure out what category room certificates it is for. Is it for the same hotel? Is it just for the same category as the hotel (or category 1 - to whatever category hotel that is)? Are there expiration on the certificates vs. points don't expire if you continue to earn/use.
I don't think one would end up losing too much on the change, but just interesting on perhaps why they moved to certificates now.
Another change of note on the PAG, it now specifically calls out a $10 F&B credit. In the past, it was just a F&B amenity @ JW/Marriott/Renaissance/AC
The new policy (http://www.marriott.com/marriott-rew...s/guarantee.mi) indicates still cash, but now room certificates. The catch, I can't figure out what category room certificates it is for. Is it for the same hotel? Is it just for the same category as the hotel (or category 1 - to whatever category hotel that is)? Are there expiration on the certificates vs. points don't expire if you continue to earn/use.
I don't think one would end up losing too much on the change, but just interesting on perhaps why they moved to certificates now.
Another change of note on the PAG, it now specifically calls out a $10 F&B credit. In the past, it was just a F&B amenity @ JW/Marriott/Renaissance/AC
#2


Join Date: Feb 2013
Posts: 1,842
It looks like Marriott changed their ultimate reservation guarantee slightly. It used to indicate one would receive cash + points (https://web.archive.org/web/20150906...s/guarantee.mi)
The new policy (http://www.marriott.com/marriott-rew...s/guarantee.mi) indicates still cash, but now room certificates. The catch, I can't figure out what category room certificates it is for. Is it for the same hotel? Is it just for the same category as the hotel (or category 1 - to whatever category hotel that is)? Are there expiration on the certificates vs. points don't expire if you continue to earn/use.
I don't think one would end up losing too much on the change, but just interesting on perhaps why they moved to certificates now.
Another change of note on the PAG, it now specifically calls out a $10 F&B credit. In the past, it was just a F&B amenity @ JW/Marriott/Renaissance/AC
The new policy (http://www.marriott.com/marriott-rew...s/guarantee.mi) indicates still cash, but now room certificates. The catch, I can't figure out what category room certificates it is for. Is it for the same hotel? Is it just for the same category as the hotel (or category 1 - to whatever category hotel that is)? Are there expiration on the certificates vs. points don't expire if you continue to earn/use.
I don't think one would end up losing too much on the change, but just interesting on perhaps why they moved to certificates now.
Another change of note on the PAG, it now specifically calls out a $10 F&B credit. In the past, it was just a F&B amenity @ JW/Marriott/Renaissance/AC
#3
Suspended
Join Date: Sep 2012
Posts: 827
if memory serves me correctly, before they offered points they offered 2 certs.
It looks like Marriott changed their ultimate reservation guarantee slightly. It used to indicate one would receive cash + points (https://web.archive.org/web/20150906...s/guarantee.mi)
The new policy (http://www.marriott.com/marriott-rew...s/guarantee.mi) indicates still cash, but now room certificates. The catch, I can't figure out what category room certificates it is for. Is it for the same hotel? Is it just for the same category as the hotel (or category 1 - to whatever category hotel that is)? Are there expiration on the certificates vs. points don't expire if you continue to earn/use.
I don't think one would end up losing too much on the change, but just interesting on perhaps why they moved to certificates now.
Another change of note on the PAG, it now specifically calls out a $10 F&B credit. In the past, it was just a F&B amenity @ JW/Marriott/Renaissance/AC
The new policy (http://www.marriott.com/marriott-rew...s/guarantee.mi) indicates still cash, but now room certificates. The catch, I can't figure out what category room certificates it is for. Is it for the same hotel? Is it just for the same category as the hotel (or category 1 - to whatever category hotel that is)? Are there expiration on the certificates vs. points don't expire if you continue to earn/use.
I don't think one would end up losing too much on the change, but just interesting on perhaps why they moved to certificates now.
Another change of note on the PAG, it now specifically calls out a $10 F&B credit. In the past, it was just a F&B amenity @ JW/Marriott/Renaissance/AC
#5
A FlyerTalk Posting Legend




Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,088
The new policy (http://www.marriott.com/marriott-rew...s/guarantee.mi) indicates still cash, but now room certificates. The catch, I can't figure out what category room certificates it is for. Is it for the same hotel? Is it just for the same category as the hotel (or category 1 - to whatever category hotel that is)? Are there expiration on the certificates vs. points don't expire if you continue to earn/use.
Cheers.
#6
Moderator, Marriott Bonvoy & FlyerTalk Evangelist




Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
I'm wondering if these are the same? And given they would be handed out a RCs as well, are the certs usable at RCs?
#7


Join Date: Jan 2015
Programs: Marriott Titanium and LTP, United Gold
Posts: 827
It looks like Marriott changed their ultimate reservation guarantee slightly. It used to indicate one would receive cash + points (https://web.archive.org/web/20150906...s/guarantee.mi)
The new policy (http://www.marriott.com/marriott-rew...s/guarantee.mi) indicates still cash, but now room certificates. The catch, I can't figure out what category room certificates it is for. Is it for the same hotel? Is it just for the same category as the hotel (or category 1 - to whatever category hotel that is)? Are there expiration on the certificates vs. points don't expire if you continue to earn/use.
I don't think one would end up losing too much on the change, but just interesting on perhaps why they moved to certificates now.
Another change of note on the PAG, it now specifically calls out a $10 F&B credit. In the past, it was just a F&B amenity @ JW/Marriott/Renaissance/AC
The new policy (http://www.marriott.com/marriott-rew...s/guarantee.mi) indicates still cash, but now room certificates. The catch, I can't figure out what category room certificates it is for. Is it for the same hotel? Is it just for the same category as the hotel (or category 1 - to whatever category hotel that is)? Are there expiration on the certificates vs. points don't expire if you continue to earn/use.
I don't think one would end up losing too much on the change, but just interesting on perhaps why they moved to certificates now.
Another change of note on the PAG, it now specifically calls out a $10 F&B credit. In the past, it was just a F&B amenity @ JW/Marriott/Renaissance/AC
Also it says some benefits are for Platinum only, but is that the points for plats only or the whole guarantee?
#9
Original Poster
Join Date: Jan 2013
Location: LA
Posts: 1,281
My only fear is that it results in a certificate only for the hotel that walks you, which honestly, that would be a devaluation as I would never want to stay at a hotel that walks me in the future or the certificate has a ton of restrictions on them that may them useless. Granted, I've only been walked once in the past three years from a Marriott, so probably doesn't happen often.
#10


Join Date: Jan 2015
Programs: Marriott Titanium and LTP, United Gold
Posts: 827
Thank you! I don't have an insiders account and don't want to set one up. It would be nice to ensure we have clarification on what changes there are in the event it ever happens to us.
My only fear is that it results in a certificate only for the hotel that walks you, which honestly, that would be a devaluation as I would never want to stay at a hotel that walks me in the future or the certificate has a ton of restrictions on them that may them useless. Granted, I've only been walked once in the past three years from a Marriott, so probably doesn't happen often.
My only fear is that it results in a certificate only for the hotel that walks you, which honestly, that would be a devaluation as I would never want to stay at a hotel that walks me in the future or the certificate has a ton of restrictions on them that may them useless. Granted, I've only been walked once in the past three years from a Marriott, so probably doesn't happen often.
#11
Moderator, Marriott Bonvoy & FlyerTalk Evangelist




Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
The cert/points would be for Plats only. Up until a few years ago, the Ultimate Guarantee for Plats had the 2 Ultimate certs which were good anywhere and I do believe didn't have the same "availability" requirements as awards. Basically they were very nice and usable certs. Marriott then changed the T&Cs to offer points instead of the certs. They may well be moving back to the certs again.
And the fact that some parts of their website states points and others say certs is par for the course. Almost any time they have made these types of changes, they weren't able to update everything on their website initially. It usually takes them a bit of time (i.e. months or longer.)
And the fact that some parts of their website states points and others say certs is par for the course. Almost any time they have made these types of changes, they weren't able to update everything on their website initially. It usually takes them a bit of time (i.e. months or longer.)
#12
Moderator: Alaska Airlines Atmos Rewards




Join Date: Feb 2005
Posts: 13,626
The old certs were very usable. Much better than points.
#14
Moderator, Marriott Bonvoy & FlyerTalk Evangelist




Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
I do believe that back when the certs were supposed to be given, some here stated they were able to "negotiate" points instead. I do believe those certs were expensive and the points were less so.
#15
Suspended
Join Date: Sep 2012
Posts: 827
expensive to the property but not to the walked guest
so, would you prefer the 2 certs (if again valid to Cat 9) like dayone or the 90k points?
so, would you prefer the 2 certs (if again valid to Cat 9) like dayone or the 90k points?

