Marriott.com login problems?
Jul 14, 2015, 1:10 pm
#1
Original Poster
Join Date: Jun 2009
Location: Chicago (ORD)
Programs: Marriott Bonvoy Lifetime Titanium, UA Gold, AA Gold
Posts: 566
Marriott.com login problems?
Anyone else having trouble logging in to Marriott.com? I've tried both on Firefox and Safari and get an error message back. Oddly enough, it works on the Marriott iOS app fine, but I'd really like to print out my reservation.
Jul 14, 2015, 1:17 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,832
same here and it suggest calling 801-468-4000 -- and I get a busy signal????
Was attempting to login to respond to e-mail
We’re sorry, there’s been an error in the system. Please try again later, or call customer support at 801-468-4000 in the U.S. and Canada.
New Security Measures For Your Account
Dear WineCountryUA
Safeguarding your Marriott Rewards® account is our top priority.
We'll be adding enhanced security features in the coming weeks to further protect your account.
To prepare for these updates, we ask that you take a moment to sign into your account and update your profile with your preferred phone number and email address.
Soon, if you make updates to your profile or redeem points for certain awards, you'll be prompted to enter a temporary code which you will be able to receive through email, SMS or phone. For your convenience, you will also be able to register your device during this process to speed up future account profile changes and redemptions. We value your loyalty and just want to make sure it's really you ordering that gift card or changing your profile.
Taking this one extra step makes your account even more secure and will help prevent unauthorized access. It's one of the many ways we've got your account – and you – covered.
Sincerely,
Dear WineCountryUA
Safeguarding your Marriott Rewards® account is our top priority.
We'll be adding enhanced security features in the coming weeks to further protect your account.
To prepare for these updates, we ask that you take a moment to sign into your account and update your profile with your preferred phone number and email address.
Soon, if you make updates to your profile or redeem points for certain awards, you'll be prompted to enter a temporary code which you will be able to receive through email, SMS or phone. For your convenience, you will also be able to register your device during this process to speed up future account profile changes and redemptions. We value your loyalty and just want to make sure it's really you ordering that gift card or changing your profile.
Taking this one extra step makes your account even more secure and will help prevent unauthorized access. It's one of the many ways we've got your account – and you – covered.
Sincerely,
Jul 14, 2015, 2:27 pm
#5
Original Poster
Join Date: Jun 2009
Location: Chicago (ORD)
Programs: Marriott Bonvoy Lifetime Titanium, UA Gold, AA Gold
Posts: 566
seems to be working now again.
Jul 14, 2015, 2:30 pm
#6
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,714
still not working for me
Jul 14, 2015, 2:52 pm
#7
Join Date: Feb 2015
Programs: MileagePlus Premier Platinum; Marriott Rewards Gold; SPG Gold
Posts: 55
Same here. This could be related to them upgrading their account security measures. Received an email about it just 13 hours ago. Ironically, they're telling members to login in order to update their profile :P
Jul 14, 2015, 3:25 pm
#8
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
Get ready for a more than annoying "security" measure when you need a callback with a secret code to do things like redeem points. At least that is what I gathered from an email today. Just like banks...
Jul 14, 2015, 3:27 pm
#9
Join Date: Dec 2014
Programs: Marriott Gold, SPG Gold, Hilton Gold, Best Western Diamond
Posts: 364
from the insiders community manager
"Hi Insiders! An email went out today to Rewards members that stated the same information as above regarding account security enhancements. As a result of that email, we had an high number of members try to log in around the same time, which slowed down our system significantly. If you have not updated your account information yet and weren't able to do so today, you will have a few weeks to make these updates. Thanks!"
"Hi Insiders! An email went out today to Rewards members that stated the same information as above regarding account security enhancements. As a result of that email, we had an high number of members try to log in around the same time, which slowed down our system significantly. If you have not updated your account information yet and weren't able to do so today, you will have a few weeks to make these updates. Thanks!"
Jul 15, 2015, 2:01 pm
#10
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Please see this post: http://www.flyertalk.com/forum/marri...l#post25122104