Credit Card nights not posting
Nov 26, 2014, 9:30 am
#62
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,036
As I mentioned upthread my CC night posted but now a stay I've just completed has failed to post. I received the usual "Thanks for Staying" email but no points have posted. Usually those two events are nearly simultaneous.
Nov 26, 2014, 10:43 am
#63
Join Date: Sep 2001
Location: Connecticut
Programs: AA LT plat; Delta Gold; Marriott LT titanium; Hilton Silver
Posts: 292
I have seen the delay between the email and the points be anywhere from a couple of hours to a day.
Nov 26, 2014, 12:38 pm
#64
Join Date: Mar 2007
Location: S Cal
Programs: AA Lifetime Plat, United Silver, Marriott Plat, IHG Plat
Posts: 1,142
I noticed the same sort of thing. The number of nights that posted to my account seems less than it should be for the total spend that showed up on my November statement. So I called Marriott Rewards and Chase to try to clarify. Here's the explanation I was given:
Remember that the points that post are (a) your Marriott spend x 5 points per dollar plus (b) your non-Marriott spend at 1 point per dollar. These points post in 2 separate transactions at marriott.com. So don't expect to see one large posting with a+b combined. You'll see a and you'll see b points posting separately.
For the purpose of calculating nights based on spend, add a + b and then divide by 3000. (Remember to drop the 5x multiplier on the a number of points). I admit that I'm simplifying, because you might have some spend left over from a prior month that wasn't enough to reach the $3000 level and this will carry over to the following month. But the nights credit will then post to your Marriott account during the following month.
My current (received in November) credit card statement shows Marriott spend of a. 5 times a points did post in November to my MR account. And my current credit card statement shows non-Marriott spend of b, and those points also posted to my MR account in November as a second posting.
The nights credit that just posted in November is based on the prior month's credit card activity. Both the Marriott Rewards rep and the Chase rep told me that I should be see the nights credit for my November credit card activity post in early December (the Chase rep said Dec 6, though I'm not sure if this applies to everyone or just to me - my payment due date is on the 8th of the month). Another way of saying this: the Marriott points post during the current month, but the nights credit posts in arrears during the following month.
I hope I understood that properly...
Remember that the points that post are (a) your Marriott spend x 5 points per dollar plus (b) your non-Marriott spend at 1 point per dollar. These points post in 2 separate transactions at marriott.com. So don't expect to see one large posting with a+b combined. You'll see a and you'll see b points posting separately.
For the purpose of calculating nights based on spend, add a + b and then divide by 3000. (Remember to drop the 5x multiplier on the a number of points). I admit that I'm simplifying, because you might have some spend left over from a prior month that wasn't enough to reach the $3000 level and this will carry over to the following month. But the nights credit will then post to your Marriott account during the following month.
My current (received in November) credit card statement shows Marriott spend of a. 5 times a points did post in November to my MR account. And my current credit card statement shows non-Marriott spend of b, and those points also posted to my MR account in November as a second posting.
The nights credit that just posted in November is based on the prior month's credit card activity. Both the Marriott Rewards rep and the Chase rep told me that I should be see the nights credit for my November credit card activity post in early December (the Chase rep said Dec 6, though I'm not sure if this applies to everyone or just to me - my payment due date is on the 8th of the month). Another way of saying this: the Marriott points post during the current month, but the nights credit posts in arrears during the following month.
I hope I understood that properly...
Last edited by GetawaysRus; Nov 26, 2014 at 12:54 pm
Nov 26, 2014, 12:51 pm
#65
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
I noticed the same sort of thing. The number of nights that posted to my account seems less than it should be for the total spend that showed up on my November statement. So I called Marriott Rewards and Chase to try to clarify. Here's the explanation I was given:
Remember that the points that post are (a) your Marriott spend x 5 points per dollar plus (b) your non-Marriott spend at 1 point per dollar. These points post in 2 separate transactions at marriott.com. So don't expect to see one large posting with a+b combined. You'll see a and you'll see b points posting separately.
For the purpose of calculating nights based on spend, add a + b and then divide by 3000. (Remember to drop the 5x multiplier on the a number of points). I admit that I'm simplifying, because you might have some spend left over from a prior month that wasn't enough to reach the $3000 level and this will carry over to the following month. But the nights credit will then post to your Marriott account during the following month.
My current (received in November) credit card statement shows Marriott spend of a. 5 times a points did post in November to my MR account. And my current credit card statement shows non-Marriott spend of b, and those points also posted to my MR account in November as a second posting.
The nights credit that just posted in November is based on the prior month's credit card activity. Both the Marriott Rewards rep and the Chase rep told me that I should be see the nights credit for my November credit card statement post in early December (the Chase rep said Dec 6, though I'm not sure if this applies to everyone or just to me - my statement due date is on the 8th of the month). Another way of saying this: the Marriott points post during the current month, but the nights credit posts in arrears during the following month.
I hope I understood that properly...
Remember that the points that post are (a) your Marriott spend x 5 points per dollar plus (b) your non-Marriott spend at 1 point per dollar. These points post in 2 separate transactions at marriott.com. So don't expect to see one large posting with a+b combined. You'll see a and you'll see b points posting separately.
For the purpose of calculating nights based on spend, add a + b and then divide by 3000. (Remember to drop the 5x multiplier on the a number of points). I admit that I'm simplifying, because you might have some spend left over from a prior month that wasn't enough to reach the $3000 level and this will carry over to the following month. But the nights credit will then post to your Marriott account during the following month.
My current (received in November) credit card statement shows Marriott spend of a. 5 times a points did post in November to my MR account. And my current credit card statement shows non-Marriott spend of b, and those points also posted to my MR account in November as a second posting.
The nights credit that just posted in November is based on the prior month's credit card activity. Both the Marriott Rewards rep and the Chase rep told me that I should be see the nights credit for my November credit card statement post in early December (the Chase rep said Dec 6, though I'm not sure if this applies to everyone or just to me - my statement due date is on the 8th of the month). Another way of saying this: the Marriott points post during the current month, but the nights credit posts in arrears during the following month.
I hope I understood that properly...
Last edited by Michilander; Nov 26, 2014 at 4:03 pm Reason: typo
Nov 27, 2014, 12:55 am
#66
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, Marriott Lifetime Titanium, Hilton Gold
Posts: 632
Finally got 3 nights posted for my October spend.
What's wierd is that if cut-off was 10/31, it should have been 2 nights. If it was my statement date of 11/10, it should have been 4 nights. I crossed the threshold for 3 nights on 11/3.
Regardless, something finally posted.
And I have very accurate records as everything is in quicken. My Marriott Visa is new (received it in late August) and Quicken lets me report the dollars easily.
Received 2 nights credit in Oct for Aug/Sept spend and another 3 nights today. Thus I must have $15K in spend since I received the card. This happened on 11/3. When my statement closed on 11/10, my total spend since inception was $19K -- thus 6 total nights, but I have only received 5.
What's wierd is that if cut-off was 10/31, it should have been 2 nights. If it was my statement date of 11/10, it should have been 4 nights. I crossed the threshold for 3 nights on 11/3.
Regardless, something finally posted.
And I have very accurate records as everything is in quicken. My Marriott Visa is new (received it in late August) and Quicken lets me report the dollars easily.
Received 2 nights credit in Oct for Aug/Sept spend and another 3 nights today. Thus I must have $15K in spend since I received the card. This happened on 11/3. When my statement closed on 11/10, my total spend since inception was $19K -- thus 6 total nights, but I have only received 5.
Nov 27, 2014, 7:50 am
#67
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
Nov 27, 2014, 9:11 am
#68
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,046
mine posted as well 
Nov 28, 2014, 9:50 pm
#69
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
Anyone having trouble with the posting of points (not nights) in November? Typically my points post two days after the closing of a credit statement but this month it's been 6 days and the points still haven't posted.
Dec 1, 2014, 2:48 pm
#70
Join Date: Aug 2013
Posts: 182
I also had my 1 night missing post. Hopefully the last 3 nights will post in December properly from November spend, as it will give me 75 nights and ill be platinum. Whoo