Platinum Reservation Guarantee Question
Sep 1, 2014 | 10:35 am
#16
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,140
And then Xialater saying s/he didn't get offered the PAG at Melville Marriott, which would be being asked if s/he wanted points or $10FB coupon. Xialater wasn't asked at all, so s/he would have been entitled to $100 guarantee - if requested before check-out. After the fact will only get the 500 points. You are correct about CY PAG, but that's not what DeltaWings is asking about.
It was guaranteed and I rarely make a reservation without it being confirmed. I only do that at hotels I am a regular guest at. I'm usually upgraded to a suite at those properties anyway.
The FD agent asked if I would accept a King bed instead of two doubles/queens (I was with my sister on this trip visiting my grandma) and I agreed, but those were all occupied as well. She picked up the phone and called the Wyndham next door and said she had a reservation she couldn't honor and gave my rates when asking if they would match it. She then told me to go to the Wyndham and I would still get the stay posted to my MR account.
I've never experienced this direct issue before, but on two occasions I was given rooms that were hardly acceptable in terms of accessibility (ie: toilet between a wall and the sink with no space for a WC) and the hotels have refunded the stay.
I'm appreciative that an alternate hotel was arranged, but I also believe in my Platinum guarantees being honored. The hotel knew about the reservation three days in advance. I doubt all the other accessible rooms were occupied by fellow Plats and they chose to walk me.
Am I being too much of a DYKWIA?
The FD agent asked if I would accept a King bed instead of two doubles/queens (I was with my sister on this trip visiting my grandma) and I agreed, but those were all occupied as well. She picked up the phone and called the Wyndham next door and said she had a reservation she couldn't honor and gave my rates when asking if they would match it. She then told me to go to the Wyndham and I would still get the stay posted to my MR account.
I've never experienced this direct issue before, but on two occasions I was given rooms that were hardly acceptable in terms of accessibility (ie: toilet between a wall and the sink with no space for a WC) and the hotels have refunded the stay.
I'm appreciative that an alternate hotel was arranged, but I also believe in my Platinum guarantees being honored. The hotel knew about the reservation three days in advance. I doubt all the other accessible rooms were occupied by fellow Plats and they chose to walk me.
Am I being too much of a DYKWIA?
Cheers.
Sep 6, 2014 | 9:02 pm
#17
Original Poster
Join Date: Jan 2010
Location: STL
Programs: AA EXP
Posts: 1,254
I called MR on Tuesday and they agreed that I am owed the 90,000 points. I elected to forgo enforcement of the $100 cash + 1st night cost portion of the guarantee, but I am beginning to regret that.
MR spoke directly with the FD manager Tuesday, who agreed to post the points within 24 hours. I called back Friday as the points hadn't posted. MR called the hotel and the manager was not in -- they left a message. I was told they also opened a case with some department (I can't remember which) at corporate, who would resolve it within a week if the hotel does not cooperate.
I suppose the extra calls are worth the 90k windfall, though.
MR spoke directly with the FD manager Tuesday, who agreed to post the points within 24 hours. I called back Friday as the points hadn't posted. MR called the hotel and the manager was not in -- they left a message. I was told they also opened a case with some department (I can't remember which) at corporate, who would resolve it within a week if the hotel does not cooperate.
I suppose the extra calls are worth the 90k windfall, though.