Room Request Prior to Checking IN
Jul 30, 2014 | 3:51 pm
#1
Original Poster
Join Date: Feb 2014
Programs: Marriott PP, United PP, American Express Platinum
Posts: 40
Room Request Prior to Checking IN
We have an upcoming stay scheduled for Marriott Frenchman's Reef and attempted to make a room request but were told to call back the day before our arrival. Is there any other way to make a room request or is this standard procedure?
Jul 30, 2014 | 4:01 pm
#2
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Call the PP desk; tell them about the situation and the hotel's response; ask them to take care of it.
Jul 30, 2014 | 4:03 pm
#3
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Are your requesting some specialized room type or something special to be present in your room? Many properties assign rooms the day before or morning of arrival, when they know their availability for sure. Requests for something to be placed in the room should be noted by the concierge staff, but you might have better success if you remind them soon before your arrival.
Jul 31, 2014 | 10:00 am
#4
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,202
When is your stay? I think I still have contact info for the front desk manager and pre-arrival coordinator who were extremely helpful for my previous stays there.