Platinum Line
Jan 29, 2014 | 5:03 pm
#1
Original Poster
Join Date: Sep 2011
Location: ORD
Programs: UMP Silver and Marriott Platinum
Posts: 162
Platinum Line
Is there a special number for platinum's to call? I am calling the guest services number on the back of my platinum card but it appears to be just normal customer service. I am trying to get points added for a closed lounge and I called the same number before and they were able to help. Now they want to transfer me to customer service, and customer service says that the hotel will contact me. It is like pulling teeth.
Jan 29, 2014 | 6:21 pm
#2
Join Date: Sep 2008
Location: Midwest USA
Programs: BA Gold, UA Silver, Marriott TIT (LT), Hilton DIA
Posts: 2,034
Marriott Rewards customer service is the right place to start. In my experience (situations like yours), they will call the hotel to have them add the points. If they need to, the hotel will call you directly. Sometimes it works great and the points post in 24 hours or less.
Other times, you end up making multiple phone calls, and it is extremely aggravating, and the points (usually) post a week later.
This is my biggest complaint about the MR program.
Good luck and try to be patient.
Other times, you end up making multiple phone calls, and it is extremely aggravating, and the points (usually) post a week later.
This is my biggest complaint about the MR program.
Good luck and try to be patient.
Jan 30, 2014 | 11:00 am
#3
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,149
I always call the Plat ressie line & have them transfer me to MRCS. That way I avoid the phone tree.
Cheers.
Cheers.