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Marriott Website: Data Security Glitch

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Old Jul 17, 2013 | 2:23 am
  #1  
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Marriott Website: Data Security Glitch

Hi All,

I just wanted to check my wife`s MR account and found a data security breach on the Marriott website. I logged out of my account and signed in with her MR number and password. It pulled up her account info with name, MR number, amount of points correctly. But when I went into the account activity, it shows the entire account history of MY account - not my wifes! Even when I change dates, click a bit around... it will stay my account activity info.

Now, not that I have any stays to hide from my wife but this is a bad leak in my mind. Could be anybody else log into their account at another computer after I logged out and they would see what my account history is.

How should I handle this? Report to Marriott rep on FT? Can anybody reproduce it at their computer? Browser is IE.

Thanks!
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Old Jul 17, 2013 | 2:26 am
  #2  
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happened to me all the time..........my IT folks just said don't keep either account in memory and since then this problem doesn't reoccur........

Originally Posted by Hosserunda
Hi All,

I just wanted to check my wife`s MR account and found a data security breach on the Marriott website. I logged out of my account and signed in with her MR number and password. It pulled up her account info with name, MR number, amount of points correctly. But when I went into the account activity, it shows the entire account history of MY account - not my wifes! Even when I change dates, click a bit around... it will stay my account activity info.

Now, not that I have any stays to hide from my wife but this is a bad leak in my mind. Could be anybody else log into their account at another computer after I logged out and they would see what my account history is.

How should I handle this? Report to Marriott rep on FT? Can anybody reproduce it at their computer? Browser is IE.

Thanks!
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Old Jul 17, 2013 | 6:15 am
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Originally Posted by Hosserunda
How should I handle this? Report to Marriott rep on FT? Can anybody reproduce it at their computer? Browser is IE.
Well if you want to chew up a lot of your time, follow-up with Marriott. However, their IT department doesn't care and couldn't code themselves out of a wet paper bag. They have introduced enhancements over the past 3 years that have resulted in a less functional memory hogging web site, that loads slow as molasses in the middle of January, and requires 5 mouse clicks instead of the previous 2 to do the same thing. I have complained multiple times for 2 years about basic navigation functionality that disappeared following their enhancements, to no avail. IT/Marketing cares more about how it looks on the surface and doesn't give a rat's butt (FT automatically puts ... for "a.s" - geez, really?) about the underlying functionality and user experience. JMHO
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Old Jul 17, 2013 | 7:14 am
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Originally Posted by Hosserunda
How should I handle this? Report to Marriott rep on FT? Can anybody reproduce it at their computer? Browser is IE.
Clear the IE memory cache.
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Old Jul 17, 2013 | 8:33 am
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This is not about my IE memory cache. I think this is a great example of why all the NSA spying is such a big deal in Europe and nobody in the US cares. It`s different cultures in regards to data protection.

If there was a error rate where you could save 20 cents on a hotel night there would be 100 replies in 5 minutes. But in this case, where Marriott does not protect sensitive account information of millions of customers and let`s strange people see others personal info - nobody gives a .... here! Amazing.

Who knows what else can be accessed that I as an IT amateur didn`t find our yet...
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Old Jul 17, 2013 | 3:32 pm
  #6  
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Hosserunda - I'll be in touch directly to troubleshoot further.
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Old Jul 18, 2013 | 5:32 am
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Clear the cookie and try again. You're using the same browser.
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