Careless Mistake
Mar 21, 2013 | 8:57 pm
#1
Original Poster
Join Date: Mar 2012
Location: ORD
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 133
Careless Mistake
Booked a hotel (more than 24 hours ago) at a Marriott in Michigan. By accident I selected the advance purchase offer, which means my credit card is charged up front. Now I don't think I can make it. Called MR and they said its up to the hotel if they'll let me cancel and they will email me within 3 - 5 business days.
Do hotels normally let you cancel or did I loss out here? My wife is gold and that was put in the note to the hotel.
Do hotels normally let you cancel or did I loss out here? My wife is gold and that was put in the note to the hotel.
Mar 21, 2013 | 9:23 pm
#2
Join Date: Jul 2006
Posts: 869
Good luck but don't be disappointed if you don't get your money back.
Mar 22, 2013 | 6:31 am
#3
Join Date: Mar 2010
Location: NC
Programs: IHG PC - Plat, HHonors - Diamond, Marriott - lifetime Platinum
Posts: 335
Booked a hotel (more than 24 hours ago) at a Marriott in Michigan. By accident I selected the advance purchase offer, which means my credit card is charged up front. Now I don't think I can make it. Called MR and they said its up to the hotel if they'll let me cancel and they will email me within 3 - 5 business days.
Do hotels normally let you cancel or did I loss out here? My wife is gold and that was put in the note to the hotel.
Do hotels normally let you cancel or did I loss out here? My wife is gold and that was put in the note to the hotel.
Mar 22, 2013 | 8:06 am
#4
Join Date: Jul 2011
Location: MCO
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,134
Booked a hotel (more than 24 hours ago) at a Marriott in Michigan. By accident I selected the advance purchase offer, which means my credit card is charged up front. Now I don't think I can make it. Called MR and they said its up to the hotel if they'll let me cancel and they will email me within 3 - 5 business days.
Do hotels normally let you cancel or did I loss out here? My wife is gold and that was put in the note to the hotel.
Do hotels normally let you cancel or did I loss out here? My wife is gold and that was put in the note to the hotel.
But as said before you can't really expect much since you booked a non-refundable rate. Just hope for the best. Also better to call before your reservation check in date.
Mar 22, 2013 | 8:11 am
#5
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,118
If they won't refund the prepaid rate, ask them if you can use it for a future stay (if you're going to be in the area again). They might do that.
Cheers.
Cheers.
Mar 22, 2013 | 5:18 pm
#6
Original Poster
Join Date: Mar 2012
Location: ORD
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 133
Thanks for all your feedback!
Mar 22, 2013 | 5:29 pm
#7
Moderator: Alaska Airlines Atmos Rewards
Join Date: Feb 2005
Posts: 13,634
Mar 22, 2013 | 6:06 pm
#8
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
The most likely "yes" is when you offer up specific dates for the rebook. It's a lot easier for a mid-level manager to approve a date change than to approve either a refund to CC or even a trade credit.
Apr 2, 2013 | 7:21 pm
#9
Original Poster
Join Date: Mar 2012
Location: ORD
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 133
Just to close the loop on this... The hotel refunded my money!
Apr 3, 2013 | 8:42 pm
#11
Join Date: Aug 2011
Posts: 1,689
Wow! That's terrific. Congrats.
IMO, I think MR hotels are more willing to work with it's MR members than some of the other chains and programs.
I have had business travel changes a few times in the past and needed to change locations. The hotels have been very gracious is allowing this.
However, I have never had an issue with doing an advanced purchase rate. (tend to stay away from those since they tend to be risky).
Congrats Again!
Apr 4, 2013 | 7:25 am
#12
Original Poster
Join Date: Mar 2012
Location: ORD
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 133
Wow! That's terrific. Congrats.
IMO, I think MR hotels are more willing to work with it's MR members than some of the other chains and programs.
I have had business travel changes a few times in the past and needed to change locations. The hotels have been very gracious is allowing this.
However, I have never had an issue with doing an advanced purchase rate. (tend to stay away from those since they tend to be risky).
Congrats Again!
IMO, I think MR hotels are more willing to work with it's MR members than some of the other chains and programs.
I have had business travel changes a few times in the past and needed to change locations. The hotels have been very gracious is allowing this.
However, I have never had an issue with doing an advanced purchase rate. (tend to stay away from those since they tend to be risky).
Congrats Again!
Thanks, all!