No More Free Coffee in the Lobby of USA Courtyards?
May 3, 2014, 2:26 pm
#151
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Join Date: Aug 2010
Location: DCA
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Posts: 50,262
This is much-ado about nothing. Whether CY generally provides freebies in the lobby or not, this particular property markets the free coffee and ought to abide by it.
All I would have done in this situation is have charged the coffees to the room and raised the issue at check-out. I can't imagine that even the most junior FD clerk doesn't fix that with a keystroke.
It's way over the top to send in "formal" complaints about minor stuff which 99% of the time can be and is resolved on the spot.
All I would have done in this situation is have charged the coffees to the room and raised the issue at check-out. I can't imagine that even the most junior FD clerk doesn't fix that with a keystroke.
It's way over the top to send in "formal" complaints about minor stuff which 99% of the time can be and is resolved on the spot.
May 3, 2014, 3:44 pm
#152
Join Date: Apr 2004
Posts: 1,614
When we stayed at the Marriott Marquis Times Square, I'd have rather poked my eye out than venture in to Aeropostle and Forever 21. I took her to the window of our room, said there they are, you have your 8th grade graduation money, I'm taking an afternoon nap, bye bye.
May 3, 2014, 4:16 pm
#153
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Join Date: Aug 2006
Location: SNA
Posts: 18,242
The point is the inconvenience was exaggerated by pulling in the hassle of dealing with this while traveling with "children".
May 3, 2014, 5:00 pm
#154
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,715
Absolutely hysterical twist to this thread! The biggest mistake was choosing a Courtyard, any Courtyard. As for the coffee and other saga, when the only tool you have is a hammer, everything else looks like a nail. Overkill !
May 4, 2014, 1:02 pm
#155
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,381
No More Free Coffee in the Lobby of USA Courtyards?
If the "outrage" expressed in the post was conveyed at the FD, then an equally plausible answer might be that the free coffee was moved to each room therefore no credit for the Starbucks is necessary. Why reimburse your premium coffee purchase? Because free coffee "in lobby" was replaced by free coffee "in room" that you choose not to consume?
May 4, 2014, 4:16 pm
#156
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
If the "outrage" expressed in the post was conveyed at the FD, then an equally plausible answer might be that the free coffee was moved to each room therefore no credit for the Starbucks is necessary. Why reimburse your premium coffee purchase? Because free coffee "in lobby" was replaced by free coffee "in room" that you choose not to consume?
The cheap coffee maker in the room likely doesn't make as good coffee as an industrial coffee system. Nobody is asking for free Starbucks; rather, we are asking to return to the days there was a large urn of coffee, be it Maxwell House, Folgers or Bunn, brewed in a non-rinky-dink, regularly cleaned coffee maker.
May 4, 2014, 9:12 pm
#157
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,381
Quote:
There has been coffee in the room for years, as well as free coffee in the lobby. Claiming the coffee in the room replaced the coffee in the lobby would be inaccurate. Kudos for Marriott for not playing that game.
The cheap coffee maker in the room likely doesn't make as good coffee as an industrial coffee system. Nobody is asking for free Starbucks; rather, we are asking to return to the days there was a large urn of coffee, be it Maxwell House, Folgers or Bunn, brewed in a non-rinky-dink, regularly cleaned coffee maker.
There has been coffee in the room for years, as well as free coffee in the lobby. Claiming the coffee in the room replaced the coffee in the lobby would be inaccurate. Kudos for Marriott for not playing that game.
The cheap coffee maker in the room likely doesn't make as good coffee as an industrial coffee system. Nobody is asking for free Starbucks; rather, we are asking to return to the days there was a large urn of coffee, be it Maxwell House, Folgers or Bunn, brewed in a non-rinky-dink, regularly cleaned coffee maker.
This is much-ado about nothing. Whether CY generally provides freebies in the lobby or not, this particular property markets the free coffee and ought to abide by it.
All I would have done in this situation is have charged the coffees to the room and raised the issue at check-out. I can't imagine that even the most junior FD clerk doesn't fix that with a keystroke.
It's way over the top to send in "formal" complaints about minor stuff which 99% of the time can be and is resolved on the spot.
All I would have done in this situation is have charged the coffees to the room and raised the issue at check-out. I can't imagine that even the most junior FD clerk doesn't fix that with a keystroke.
It's way over the top to send in "formal" complaints about minor stuff which 99% of the time can be and is resolved on the spot.
I understand that most of us prefer the
Lobby coffee. All I was trying to point out that assuming that all junior FD clerks would waive the Starbucks charge may be YMMV
May 5, 2014, 5:42 am
#158
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
I have had a couple desk clerks bring me coffee from the employees' coffee maker in the back. Both desk clerks looked both ways to make sure nobody saw them doing this, and begged me not to tell, as though it would be an instantly fireable offense.
As much as we may complain about these things, CY isn't hurting as a brand, so it is not likely to change.
Aug 3, 2015, 8:41 am
#159
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
Cincinnati Airport South Florence (KY) Courtyard
Stayed here recently and they do have lobby coffee. Sign of things to come, or the exception to the rule? Anyone else found it at a CY recently?
Oct 13, 2015, 3:21 pm
#160
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Courtyard Raleigh Durham Airport
No free coffee in the lobby. And to top it off, the in-room coffee maker in my room was broken. I mentioned it to the front desk when checking out hoping they'd comp me a cup at the Bistro but no such luck.
Jul 22, 2016, 1:18 pm
#161
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I'm staying at the CY Greenville, NC. It's 3 PM but I have work I need to do so I decide to go downstairs and get a cup of coffee. The hotel has a bistro and I'm happy to pay for a cup. However, there's a sign up saying "Bistro Closed, Please See Front Desk for Starbucks". I wait for awhile until the front desk agent shows up and I ask for coffee. She says "I can only make you a very limited amount of drinks, I'm the only one here". So, I ended up with a cup of cold coffee that had been sitting in the bistro for who knows how long.
Pretty annoying if you ask me.
Pretty annoying if you ask me.