Never staying with Marriott again!
Jan 7, 2013 | 10:35 am
#46
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 9,963
Marriott.com won't accept reservations under my corp code past the expiration date - always a pain because I have February meetings and the rate expires in February, get's renewed right close to year end (by which time the hotel might be full).
Not sure how he booked it, but it's nothing like using a corp code for which he wasn't entitled to use it.
Maybe he booked a room at the prevalent rate, and then tried to get it adjusted. But if he has a written confirmation, then the rate should be honored for existing reservations (without any changes allowed).
Not sure how he booked it, but it's nothing like using a corp code for which he wasn't entitled to use it.
Maybe he booked a room at the prevalent rate, and then tried to get it adjusted. But if he has a written confirmation, then the rate should be honored for existing reservations (without any changes allowed).
Jan 7, 2013 | 3:59 pm
#47
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,678
If the contract only went to 1/1, then shame on MR for taking reservations on a contract that doesn't exist. If the contract was cancelled, shame on OP's company.
Jan 7, 2013 | 5:40 pm
#48
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,077
Is it common for employees to actually know when the contract expires? I guess if it's a yearly occurrence like it is for you you'd figure it out, but did you know that before the first time it wouldn't let you reserve it?
Jan 7, 2013 | 5:54 pm
#49
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
It is hardly the responsibility of non-executive or non-travel office employees of most companies to know about the small details, including expiration dates, of any kind of service contracts which are agreed to or continued by corporate executives, unless same has been shared with the employees by the executives. In large companies, this would certainly be the case. Can you imagine where lower level employees of GE would know the the small details and expiration dates of hotel and car rental agreements maintained for traveling sales persons and consultants?