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Right now if we book a hotel lower than the category of our cert, we get refunded the difference, ie 30k, 60k. What do you think will happen if we downgrade after 9/18 to a hotel lower in category? Refund of 120k? Or maybe the system will map into the existing price differences? |
Originally Posted by DaveInLA
(Post 30078918)
Right now if we book a hotel lower than the category of our cert, we get refunded the difference, ie 30k, 60k. What do you think will happen if we downgrade after 9/18 to a hotel lower in category? Refund of 120k? Or maybe the system will map into the existing price differences? |
Originally Posted by Lizie
(Post 30078871)
And screen prints just in case.
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Originally Posted by maxcalls
(Post 30077541)
So bottom line - if u really wanna stay at a MARRIOTT property - upgrade to the right category and attach the certificate now and if u want to stay at SPG properties, your best bet is to use it post sept 18 on their cat 1-4 hotels in the new marriott award chart system or upgrade at the new point level charts e.g Category 5 - 60 k more points : Category 6 - 180k more points over and so on. |
Had some issues with a TP cert in my account, in particular it disappeared after I removed another cert from a reservation, updated that 1 from a cat 6 to a cat 9 and had it applied to another reservation. This all happened on Saturday. Waited until today before calling back to get it fixed in case it found its way home unassisted. Of course that never happened. Called in and got connected to a CSR in less than 3 minutes. Talking to the CSR I asked what was happening to the certs post 8/18. She replied they didn't know because they have not been told anything. That story matches what the 3 CSR's I talked to on Saturday said. Yes, it only took 3 CSR's to cancel 1 reservation, update the cert and apply it to a different reservation. I'm more inclined to believe the 'we don't know' story over anything else.
On another note I expressed my frustration with having to make multiple calls to get something done because I keep losing my connection. She said their hell night was 8/9 when the new reservation system was installed and brought online. So apparently a major component of the new system is up and running. And last but not least the first thing I now tell a CSR is my phone number so that when we get disconnected they can call me back. |
Originally Posted by Happy
(Post 30078596)
There are a few of us in the same situation including myself. I unattached and actually cancelled the existing booking. Will rebook after Sept 19 as a Cat 4 property.
If you leave it attached, you would need to call Marriott after Sept 18, to get the 30K pts refund back. My imagination is, that is more complicated to do versus a clean break now. Based on the new information I believe the only situation that attached cert would be advantageous is that the hotel per night point level would go up, and you for sure would stay at that property for that chosen period. Remember Marriott always honor the bookings based on old point levels as long as the bookings are not changed at all. Any change would void the old booking with lower point level. There is no reason to make spec bookings on upgraded categories if what has transpired now eventually becomes reality. However, I realized that I may have made a mistake. My reservation is in June 2019, which subject to On-Peak and Off-Peak pricing. Did I shot myself in the foot? |
Originally Posted by Duke5150
(Post 30078864)
Hey Happy: Guess you not very Happy.... Thanks for the suggestions and advice. This is turning into quite a debacle. I will wait to cancel the Res and get the Cat 6 back as 30k points plus new cat 1-4. Sorry you had to spend so much time.
Still no "redemption" email to come but at least the cert now is viewable online so I make a screen shot of it just in case! It looks to me the reps are briefed to make sure certs expiration dates would not be extended via upgrade / downgrade / detach / cancellation of existing booking, as I received 2 emails on the same cert re-issued and canceled immediately with today's Aug 13th date. |
Originally Posted by zerodegre
(Post 30078528)
My attached certificate now.. it is a cat 6 which is attached to a hotel in Bangkok. It is going down to a cat 4 after the 18th. I am not traveling until November. Do you guys think I should unattach or leave attached? |
Originally Posted by Happy
(Post 30079419)
..
It looks to me the reps are briefed to make sure certs expiration dates would not be extended via upgrade / downgrade / detach / cancellation of existing booking, as I received 2 emails on the same cert re-issued and canceled immediately with today's Aug 13th date. everything now is ymmv until formally announced by marriott |
Originally Posted by Happy
(Post 30079419)
It looks to me the reps are briefed to make sure certs expiration dates would not be extended via upgrade / downgrade / detach / cancellation of existing booking, as I received 2 emails on the same cert re-issued and canceled immediately with today's Aug 13th date. |
How certain is that all floaters will be converted to 1-4 certificate plus points for the difference in categories? I only saw one report, but no other confirmation.
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What if a certificate of a lower category is attached to a reservation of a hotel with higher category? Will there be a problem at check-in?
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Here are my certs for a total of 14 nights at 1-5 category and the balance is 170K points which won't get me much in term of Travel Packages!
Unused Certificates (4)
What to do? Attach now or later? Or, just cash them in for later redemption? |
Originally Posted by kgkg
(Post 30079573)
How certain is that all floaters will be converted to 1-4 certificate plus points for the difference in categories? I only saw one report, but no other confirmation.
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Originally Posted by Kalboz
(Post 30079577)
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