Canceling a e-cert. booking
Oct 22, 2012 | 9:11 pm
#1
Original Poster
Join Date: Oct 2012
Location: BOS
Programs: MR, UR, AA, AS, HH Gold, SPG Gold, HGP, RR
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Canceling a e-cert. booking
Just want to confirm that I can cancel a stay booked with e-certificates (the free ones for cc sign up) and the certificates will revert back to my account?
Oct 22, 2012 | 9:34 pm
#2
Suspended
Join Date: Jul 2005
Location: Thailand
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Posts: 5,023
this question has been asked and answered several times .............using the search feature before posting will provide you with your answer.............that being said, IF you cert is still valid if the res is CXLed the cert will go back into your acct WITH the original validity date............
Oct 23, 2012 | 6:34 am
#3
Join Date: Jul 2011
Location: MCO
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Oct 23, 2012 | 6:51 am
#4
Original Poster
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Posts: 708
Thanks for the kind responses.
Oct 23, 2012 | 10:23 am
#5
Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
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Oct 23, 2012 | 5:48 pm
#6
Join Date: Feb 2012
Location: Helsinki (Finland)
Programs: IHG Plat, Marriott Plat
Posts: 486
If I recall it correctly: when you cancel an e-certificate booking, the marriott web site states that it cannot be canceled online but you have to call them to cancel the booking and get the cert back. This is of course not true - you can definitely cancel online (I have done so myself) but that's what their site says.
May 13, 2013 | 1:15 pm
#7
Join Date: Nov 2012
Posts: 596
LOL 
Does this still apply for new 2013 changes which start Thursday?
If I recall it correctly: when you cancel an e-certificate booking, the marriott web site states that it cannot be canceled online but you have to call them to cancel the booking and get the cert back. This is of course not true - you can definitely cancel online (I have done so myself) but that's what their site says.
May 19, 2013 | 11:20 pm
#8
Join Date: Nov 2012
Posts: 596
FYI update: not sure if this is due to the recent changes but when I booked with my certificate online and then canceled the reservation it was placed back into my account immediately...could also be because cancellation was made in less than 24 hours. Nonetheless new rules may be that you don't have to call to have certificate put back into account.
Last edited by mrstraveler; May 20, 2013 at 7:02 am Reason: ETA :td: removal :)
May 19, 2013 | 11:42 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,599
This is the way it always worked.
May 20, 2013 | 1:12 am
#10
Suspended
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Location: Thailand
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+1
(do not understand mrstraveler
sign as this should be a postive vrs. negative for MRs)
(do not understand mrstraveler
sign as this should be a postive vrs. negative for MRs)FYI update: not sure if this is due to the recent changes but when I booked with my certificate online and then canceled the reservation it was placed back into my account immediately...could also be because cancellation was made in less than 24 hours. Nonetheless new rules may be that you don't have to call to have certificate put back into account.
May 20, 2013 | 7:01 am
#11
Join Date: Nov 2012
Posts: 596
When I was researching their were some saying you had to actually call Marriott to have certificate redeposited into account.
Lol, I responded to this thread from my iphone didn't even know it had a