iPhone app problem (phantom cancelled reservations)
Sep 29, 2012 | 12:42 pm
#1
Original Poster
Join Date: Sep 2005
Location: MSY
Programs: Bonvoy (Titanium) . Delta (Platinum)
Posts: 531
iPhone app problem (phantom cancelled reservations)
Is anyone having a problem with the Marriott iPhone app where when you click on active reservations, it tells you the reservation was previously cancelled?
The reservations I made seem fine/confirmed when I use marriott.com. (All of the allegedly cancelled reservations have the same cancellation confirm #, which makes me assume it is a bug with the app, perhaps after the latest update to iOS6.)
I reported it as a mobile app issue, not a reservations issue. Waiting to see if I get a reply but wanted to see if anyone else notices a similar slightly concerning situation? Thanks.
The reservations I made seem fine/confirmed when I use marriott.com. (All of the allegedly cancelled reservations have the same cancellation confirm #, which makes me assume it is a bug with the app, perhaps after the latest update to iOS6.)
I reported it as a mobile app issue, not a reservations issue. Waiting to see if I get a reply but wanted to see if anyone else notices a similar slightly concerning situation? Thanks.
Sep 29, 2012 | 2:44 pm
#2
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
When did this happen? I just updated the Marriott iPhone app today (about an hour ago) and I know there was no update for the Marriott iPhone app yesterday evening.
And to actually answer your question, no I did not see this phenomenon, but I have not actually used the app in a couple weeks.
And to actually answer your question, no I did not see this phenomenon, but I have not actually used the app in a couple weeks.
Sep 29, 2012 | 10:43 pm
#3
Original Poster
Join Date: Sep 2005
Location: MSY
Programs: Bonvoy (Titanium) . Delta (Platinum)
Posts: 531
I noticed this for the first time Saturday. I had done my updated to iOS6 earlier this week. And there was a Marriott app update on 9/29. And I did the app update prior to seeing the problem, which I am still seeing. I have 4 active reservations but the app is claiming 2 were previously cancelled, giving me the same strange cancellation number despite both reservations showing as active on marriott.com.
Oct 8, 2012 | 3:22 pm
#4
Join Date: Sep 2006
Location: Berkeley, CA
Programs: UA Silver, Southwest A-List, Hilton Diamond
Posts: 820
Noticing the same thing today on the Android version of the app (running on ICS). Same cancellation number on 3 reservations, but they show up on the website normally.
Oct 8, 2012 | 5:16 pm
#5
Join Date: May 2012
Location: MSP
Programs: Delta Skymile DM, Marriott Platinum, PC Gold, Avis Chairman's Club, National EE
Posts: 728
I also had exactly the same issue yesterday. Android here.
Oct 8, 2012 | 8:13 pm
#6
Join Date: Nov 2011
Programs: Marriott Ambassador, Qantas Platinum 1, IHG Diamond, United 1K, Avis President
Posts: 347
I had the same issue as well. I called Marriott and they verified my reservation was still active. It had me a little worried since I was 600 miles from home and last minute booking would of been expensive.
Edit - I have android
Edit - I have android
Apr 27, 2013 | 5:06 pm
#7
FlyerTalk Evangelist
Join Date: May 2001
Posts: 11,702
Is there a thread on Marriott's iPhone App comments/bug reports etc? I did a search and already 2 pages down and don't see it.
I find it a little confusing to use for some reason...like why does the "Clear Remembered User" button has to be so big? There does not seem to be a way to see account activities? ...
Thanks...
I find it a little confusing to use for some reason...like why does the "Clear Remembered User" button has to be so big? There does not seem to be a way to see account activities? ...
Thanks...