What should I expect as a Platinum member?
Sep 24, 2012, 10:24 pm
#1
Original Poster
Join Date: Dec 2010
Programs: AA EXP, UA 1P, Marriott Platinum, SPG Platinum, Avis First
Posts: 44
What should I expect as a Platinum member?
During the past 30 days, I have been staying with Marriott properties for 4 times - Ritz Carlton, JW, Courtyard, and Marriott. In each of my stays, I got asked twice for whether I want points or amenities for the the welcome gift. That's pretty much what I got differently from non-Platinum members. No special greetings, no upgrade, and no high-floor room as I listed as preferred room types in my profile. What should I expect as a Platinum member? Is my experience pretty normal? If this is the case, I guess I really should try something else now.
Sep 24, 2012, 10:35 pm
#2
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
Not to put this back on you but have you tried asking about the things that are important to you? Start with asking about a possible upgrade. If no you ask about a room that meets your prestated higher floor preference.
Ask what amenities are available for your check-in gift. They might surprise you with something beyond the standard.
Ask what amenities are available for your check-in gift. They might surprise you with something beyond the standard.
Sep 24, 2012, 10:36 pm
#3
Suspended
Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023
all spelled out in B&W.............
https://www.marriott.com/rewards/mem...ts/platinum.mi
https://www.marriott.com/rewards/mem...ts/platinum.mi
During the past 30 days, I have been staying with Marriott properties for 4 times - Ritz Carlton, JW, Courtyard, and Marriott. In each of my stays, I got asked twice for whether I want points or amenities for the the welcome gift. That's pretty much what I got differently from non-Platinum members. No special greetings, no upgrade, and no high-floor room as I listed as preferred room types in my profile. What should I expect as a Platinum member? Is my experience pretty normal? If this is the case, I guess I really should try something else now.
Sep 25, 2012, 2:39 am
#4
Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
Posts: 1,687
Things like high-floor and upgrades are not guaranteed.
Your bed type is.
The welcome gift is only for Plats so I'm not sure what you mean when you say you already received this.
And as the above poster stated, usually asking for these things works best.
Your bed type is.
The welcome gift is only for Plats so I'm not sure what you mean when you say you already received this.
And as the above poster stated, usually asking for these things works best.
Sep 25, 2012, 8:15 am
#5
Join Date: Jun 2009
Location: Formerly of SacTown, Cali
Posts: 1,243
The whole platinum thing, with Marriott, is worth very little in my experience of the last two years.
Sep 25, 2012, 8:49 am
#6
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Sep 25, 2012, 8:58 am
#7
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
Do you get the email about your upcoming trip with a link for the virtual concierge?
If so, enter your request in there as well. They actually seems to get read by a person, and I usually have good luck with things like high floor and upgrades then.
If so, enter your request in there as well. They actually seems to get read by a person, and I usually have good luck with things like high floor and upgrades then.
Sep 25, 2012, 4:53 pm
#8
Join Date: Aug 2005
Programs: AA Plt 3MM; UA 1K 2 MM; MR Lifetime Plat; HH Lifetime Diamond; HH Diamond; IGH Spire Ambas; SPG Gold
Posts: 2,149
Confirmed upgrades to a suite at the time of booking.
Space available upgrades to the Presidential Suite.
Free hot breakfast for up to four in a room at all brands, even at resorts.
Guaranteed 4 pm checkout with no pushback from the front desk.
Guaranteed availability of award rooms with no blackout days.
Wake up! Wake up! Time to get up.
Wow--was I dreaming?....
Space available upgrades to the Presidential Suite.
Free hot breakfast for up to four in a room at all brands, even at resorts.
Guaranteed 4 pm checkout with no pushback from the front desk.
Guaranteed availability of award rooms with no blackout days.
Wake up! Wake up! Time to get up.
Wow--was I dreaming?....
Sep 26, 2012, 8:28 am
#9
Join Date: Nov 2011
Location: ORD
Programs: status free since 2017
Posts: 2,188
Sep 26, 2012, 8:48 am
#10
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,113
travelexpert was joking.
Speaking from my (personal) experience I've had better upgrades (including to suites, although not every time) since I became Plat, and normally get asked if I want the points or amenity. I also appreciate the Plat override although I haven't had to use it often, and I like the 50% bonus points. Does every single property acknowledge my Plat status when welcoming me to the hotel? No. Does it matter to me? Not really. There are some properties that are great about it & some that are just eh.
Cheers.
Speaking from my (personal) experience I've had better upgrades (including to suites, although not every time) since I became Plat, and normally get asked if I want the points or amenity. I also appreciate the Plat override although I haven't had to use it often, and I like the 50% bonus points. Does every single property acknowledge my Plat status when welcoming me to the hotel? No. Does it matter to me? Not really. There are some properties that are great about it & some that are just eh.
Cheers.
Sep 26, 2012, 11:25 am
#11
Join Date: Nov 2011
Location: ORD
Programs: status free since 2017
Posts: 2,188
I misread travelexpert's post. Good humor there.
What is the platinum override?
What is the platinum override?
Sep 26, 2012, 11:49 am
#12
Join Date: Oct 1999
Location: cincinnati, ohio
Posts: 67
all spelled out in B&W.............
https://www.marriott.com/rewards/mem...ts/platinum.mi
https://www.marriott.com/rewards/mem...ts/platinum.mi
Sep 26, 2012, 11:57 am
#13
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,113
If a hotel is sold out & you're logged in as Plat, you can reserve a room (1 room only for the Plat) unless the hotel has an exemption for a major event (ie, NYE, Super Bowl, an entire hotel being booked by a group). Oftentimes (although not always), it's rack rate for the room but you can get in.
Cheers.
Cheers.
Sep 26, 2012, 3:16 pm
#14
Join Date: Jul 2011
Location: MCO, DCA, IAD
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,134
travelexpert was joking.
Speaking from my (personal) experience I've had better upgrades (including to suites, although not every time) since I became Plat, and normally get asked if I want the points or amenity. I also appreciate the Plat override although I haven't had to use it often, and I like the 50% bonus points. Does every single property acknowledge my Plat status when welcoming me to the hotel? No. Does it matter to me? Not really. There are some properties that are great about it & some that are just eh.
Cheers.
Speaking from my (personal) experience I've had better upgrades (including to suites, although not every time) since I became Plat, and normally get asked if I want the points or amenity. I also appreciate the Plat override although I haven't had to use it often, and I like the 50% bonus points. Does every single property acknowledge my Plat status when welcoming me to the hotel? No. Does it matter to me? Not really. There are some properties that are great about it & some that are just eh.
Cheers.
Sep 26, 2012, 3:39 pm
#15
In memoriam
Join Date: Jan 2006
Location: ORD & BKK
Programs: UA 1K/MM; *A Gold Life; CX Gold; Marriott Platinum LT; SPG Plat; HHonors Diamond
Posts: 343
fyodor can you please explain? Enquiring minds (at least mine) would like to know. Apparently I missed something by watching PBS instead of WWF.