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[This message has been edited by socrates (edited Mar 23, 2004).]

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[This message has been edited by socrates (edited Mar 23, 2004).]

Socrates, I will of course monitor this board and look forward to trying Marriott in the future but not until I see some evidence of change. BTW, like the *wood lurker William, it is nice to have someone like yourself to bounce things off of. You do a great job! (unofficial of course)

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[This message has been edited by socrates (edited Mar 23, 2004).]

Some of you might find this archived thread interesting:

http://www.flyertalk.com/pasttalk/ft...ML/002086.html

For what it's worth, I am at 100% upgrades in the last 2 months. Before that, I was at about 25% (and I'm probably being generous).

What has been working very well is to call the Platinum number when I'm about 15 minutes away from checking into the hotel, asking the phone rep to check the hotel's room availability, and tell me if any suites are available. When they offer to reserve the room for me, I tell them that I already have a reservation for those dates at that hotel, and ask them to contact the hotel front desk to ensure that I get the suite. All of the phone reps have been very happy to do this, and many are even apologetic when I explain to them the reason I had to call them and ask for their help.

Admittedly we should not have to do this and waste our time, but this may be the only way to get Marriott to "energize" their hotels. If their phone reps are having their time taken up by guests who need them to intervene to teach their own hotels the rules, perhaps corporate will be more concerned about this issue.

Just my $0.02.

According to other "Suite and Low" thread, the Corporate admits Marriott hotels do not need to give platinums (and golds) suite.

They say to elite members in the leaflet "we'll give you even suite," but to the hotels "oh, you don't have to." I just cannot believe the well-established corporation like Marriott does this sort of scam in public.

CONCEIRGE FLOOR--- London Renaissance 8-1-03
CONCEIRGE FLOOR--- Brussels Marriott 8-15-03
CONCEIRGE FLOOR--- London Renaissance 8-16-03
All three stays " (weekends) and CONCEIRGE Lounges "Closed"! Cool rooms though, same size as my room on the ship!
Suite what Suite? This subject has been discussed for several years, on here, and you're all still at the mercy of the "Trainee" at the front desk.
All of the above stays were for two rooms (reserved properly). Anyone wanna bet that the second two stays get posted the same as the 8-1-03 stay---points for only one room?
Nothing has changed, and it "Ain't gonna"!
Promises! Promises! Prom-mo-misses!

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[This message has been edited by socrates (edited Mar 23, 2004).]

This issue is huge and is going to hurt Marriott if not resolved. Incidentally, even though most posters discuss this as a Platinum issue, Golds are also promised upgrade to "best available accomodations". Guess what, we get the same bait and switch. Stayed at Courtyard San Bruno Monday night, got a regular room. Got on web, both King suites and Double suites available.

Surprisingly my best upgrades %age has been on X14's and W14's also. Maybe because it's the weekend, maybe because the clerk takes pity on me when I travel with my family.