Points + cash upgrade question
Sep 16, 2012, 1:52 pm
#1
Original Poster
Join Date: Jan 2005
Location: Bay Area, Ca
Posts: 543
Points + cash upgrade question
Hi. I booked a junior suite at the St. Pancras Renaissance for November using points and a 120 GBP/night cash upgrade (+ 24 GBP/ night taxes). When I look at my reservation online it now notes a 205 GBP/night upgrade fee, although my total of 360 GBP is also shown (for the three nights) for what I will owe. Also the taxes went away, it says they are now included.
I am hoping since I booked this @ 120/night that there is no way they can up the charge... Anyone have any experience with this kind of situation?
I am hoping since I booked this @ 120/night that there is no way they can up the charge... Anyone have any experience with this kind of situation?
Sep 17, 2012, 8:12 am
#2
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
Do you have documentation (printout or screen shot) that shows what you booked - ie, the 120+24? If so, that should overrule any change. Talk to Marriott ressies or if you have a problem, PM Marriott Concierge and ask for assistance. That's a 61GBP/night increase.
Cheers.
Cheers.
Last edited by SkiAdcock; Sep 17, 2012 at 10:47 am Reason: fixed a typo...
Sep 17, 2012, 9:44 am
#3
Original Poster
Join Date: Jan 2005
Location: Bay Area, Ca
Posts: 543
Hi. Thanks. I was hoping to hear something reassuring like that. I do have screenshots.
Sep 17, 2012, 10:53 am
#4
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
Given your amended reservation is showing both your original and amended upgrade fee in the same ressie, it might just be a glitch in the system.
Granted I haven't seen the junior suites at St. Pancras, but I think 205 upgrade fee is a bit much if they're changing the upgrade fee! I could see the 120 since some properties (Grosvenor Square for example) charge 75 for exec room.
Cheers.