Failed to cancel room in time ... need advice
Sep 15, 2012 | 12:54 am
#16
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, Hertz PC, Marriott Lifetime Plat, CO, 7H, BA, 8E
Posts: 44,374
Marriott seems to be somewhat easier to work with than some of the other chains when it comes to these situations.
All chains may cancel (upon their discretion), but it is my opinion that Marriott
has a little more empathy than others.
Another great benefit of Marriott loyalty! ^
All chains may cancel (upon their discretion), but it is my opinion that Marriott
has a little more empathy than others.
Another great benefit of Marriott loyalty! ^
Sep 15, 2012 | 7:28 am
#17
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
my rule of thumb over the years has always been to listen to the guest and make a case by case decision...as mentioned before call (flight was cancelled and couldn't arrive - absolutely no problem, found a gray hair and was too upset to travel...most likely not - honestly forgot to call and cancel and you're very loyal and this is the first time (and yes there are ways to track this) I'd probably error on the guests side