Redepositing an award
Jun 1, 2003 | 6:15 am
#1
Original Poster
Join Date: Nov 2000
Location: Greenfield, NH
Programs: US Airways Chairman's Preferred, NWA Gold, Marriott Platinum, Hilton Diamond
Posts: 2,199
Redepositing an award
What is the proper/recommended procedure?
A month or so ago I called the platinum number & asked what I needed to do to redeposit an unused winter pointsaver. I was instructed to fax it in with a note explaining that I wanted it redeposited.
So far no activity on my account to suggest that anything has been done...
What is my next step?
A month or so ago I called the platinum number & asked what I needed to do to redeposit an unused winter pointsaver. I was instructed to fax it in with a note explaining that I wanted it redeposited.
So far no activity on my account to suggest that anything has been done...
What is my next step?
Jun 1, 2003 | 9:08 am
#2
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,535
They charge $20 for redeposits and you have to send them the original certificate-- at least that's what I had to do.
Jun 1, 2003 | 1:34 pm
#3
Original Poster
Join Date: Nov 2000
Location: Greenfield, NH
Programs: US Airways Chairman's Preferred, NWA Gold, Marriott Platinum, Hilton Diamond
Posts: 2,199
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JIMCHI:
They charge $20 for redeposits and you have to send them the original certificate-- at least that's what I had to do.</font>
They charge $20 for redeposits and you have to send them the original certificate-- at least that's what I had to do.</font>
Jun 1, 2003 | 1:40 pm
#4
Join Date: May 2002
Location: SNA
Programs: STARS/LUMINOUS, PRIVE, FSPP, STARS, MO FAN Club, PEN Club, Bellini Club
Posts: 2,612
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by TomBascom:
Who did you have to contact to get this done?</font>
Who did you have to contact to get this done?</font>
Jun 1, 2003 | 5:18 pm
#5
Join Date: Aug 2001
Location: New Hampshire
Posts: 124
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by bobbornstein:
The number quoted above is the automated line. The correct number to call is 801-468-4000 as copied from their website -- </font>
The number quoted above is the automated line. The correct number to call is 801-468-4000 as copied from their website -- </font>
801-468-4000 or 1-800-450-4442 (Toll-free).
Please note that the toll free number is an automated line.
8:15 am - 9:00 pm, Monday - Friday (US Eastern time)"
If you are an elite member you may also want to login to Marriott Rewards and check the section called "Elite Membership Status", mine now lists a toll free number for my Silver elite status. Sorry, I can not post it here (it would not be fair to everyone else).
I was also told that there was no longer a redeposit fee for Marriott certificates (not partner certificates) returned or reissued, started earlier this year. I can not confirm, as the last time I returned a certificate is was in 2002.
Just call, get the reps name and send the certificate by mail to their attention. My points last year posted in ~ 2 weeks.
[This message has been edited by bobbornstein (edited 06-01-2003).]
[This message has been edited by bobbornstein (edited 06-01-2003).]
Jun 9, 2003 | 11:30 am
#6
Join Date: Nov 2000
Location: Las Vegas, NV, USA
Programs: DL PM, HH DMD, MAR PLT
Posts: 88
just to confirm the previous poster. i just called to redeposit a winter save reward. the rep went ahead and put the points back right away and asked me to send the reward to his attention at their center in salt lake. very professional rep and no faxing required. i am a platinum but i didn't get the impression that it mattered. very easy.
Dec 21, 2006 | 9:26 am
#7
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
Current rules Dec 06
Is this thread still current? Do plats have to pay a re-deposit fee?
Dec 21, 2006 | 9:46 am
#8
Join Date: Nov 2005
Location: MOD/SFO
Programs: Whole Lot of Nothin' anymore - Thanks to baby!
Posts: 582
I dont know the official policy.
But I had recently cancelled an award and sent an email asking how it was done. A nice rep in Marriott told me to just mail it in to her attention. I did and it was redeposited - no fee.
But I had recently cancelled an award and sent an email asking how it was done. A nice rep in Marriott told me to just mail it in to her attention. I did and it was redeposited - no fee.
Dec 21, 2006 | 10:39 am
#9
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
If it is an e-cert, then even as a Gold I didn't have to pay any redeposit fee. In fact, I didn't even have to talk to anyone. I made the reservations online and cancelled it online and the points were automatically redeposited.
If you have a paper certificate, in general Plats don't have to pay the redeposit fee. Back when I was a Plat, I probably returned 3 or 4 award certs and never had to pay. I haven't had to redeposit a cert as a Gold though, so I don't know if it was a "Plat" benefit or a general "elite" benefit.
If you have a paper certificate, in general Plats don't have to pay the redeposit fee. Back when I was a Plat, I probably returned 3 or 4 award certs and never had to pay. I haven't had to redeposit a cert as a Gold though, so I don't know if it was a "Plat" benefit or a general "elite" benefit.
Dec 21, 2006 | 12:40 pm
#10
Join Date: Feb 2003
Location: HKY
Programs: DL-DM MM & RW, UAL- PS, Marriott Lifetime PLT, SPG-PLT, Hilton-Gold
Posts: 4,468
Dec 23, 2006 | 3:41 pm
#11
Join Date: Apr 2003
Location: Rochester Hills, MI
Programs: NW, MR SE,
Posts: 385
Award e-cert redeposit for Gold
There is no charge for MR Golds, also. I have had an instance where an award stay scheduled for 11 nights was partially redeposited after a two day stay. I couldn't do it but the person who was staying at the hotel could do it during check out and put the remaining points back into my account. Other instances where the award was completely cancelled and redeposited without any fee.
HJ
HJ