Ordered Wrong Reward Certificate - What To Do?
Mar 25, 2002 | 9:10 pm
#1
Original Poster
Join Date: Jan 2000
Location: USA
Programs: AA - Hilton
Posts: 1,103
Ordered Wrong Reward Certificate - What To Do?
I used the automated feature to order a certificate, but it was the wrong one. I ordered a 012 (1 night at level 2), what I need is a cert for 1 night at a level 4. Will Marriott exchange? Or, can you use two "wrong" certificates that are equivalent mileage?
Thanks
Thanks
Mar 25, 2002 | 9:52 pm
#2
Join Date: Mar 2002
Location: SJC; AA: EXP, MR: PLT, HH: GLD, HY: PLT, SPG:PLT
Posts: 46
Yes, you will have to mail the certificate back to Marriott (ask MR for address). They will credit your account with the appropriate points for a $15 or $20 fee (I forget which of the two it is). And of course you can order the other certificate you need.