marriott.com account statement - weekly update?
Oct 1, 2001 | 5:34 pm
#1
Original Poster
FlyerTalk Evangelist
Join Date: Aug 2001
Programs: DL GM, AA Gold, Hilton Diamond, Bonvoy Plat
Posts: 12,171
marriott.com account statement - weekly update?
I've got my Marriott Rewards account set to automagically post airline miles.
Does anyone know why my Marriott stays typically post to my AAdvantage account more than a week before they do on the marriott.com website?
Does Marriott only update their site on a weekly basis?
Thanks
Sean
Does anyone know why my Marriott stays typically post to my AAdvantage account more than a week before they do on the marriott.com website?
Does Marriott only update their site on a weekly basis?
Thanks
Sean
Oct 1, 2001 | 5:50 pm
#2
Join Date: Feb 2001
Programs: IHG Diamond, HH Gold, Marriott Silver
Posts: 4,345
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by skofarrell:
Does Marriott only update their site on a weekly basis?
</font>
Does Marriott only update their site on a weekly basis?
</font>
I stayed at a Marriott in late Aug and gave them my Qantas FF card to get the points credited directly. They said this isn't possible (wrong) and that earning FF points must be done through Marriott Rewards (wrong) but they typed something into the computer. I also faxed a copy of my receipt to Marriott in case the hotel had done nothing. No points have appeared in my Qantas account yet.
I stayed at another Marriott end of Aug/early Sep with a friend. She gave them her Marriott Rewards card, but her points haven't been credited yet either.
Oct 1, 2001 | 9:49 pm
#3
Join Date: Jul 2001
Location: Brandon, Mississippi USA
Posts: 259
I have had a few problems the last month with the web site updating. I called CS and wad told that they had a problem with the website, but when they looked at my account over the phone all stays/points where there. I have not had a problem with points showing up, just with the website. I suggest you call them first to see if it is in your account. If not, then fax them a copy of your receipt (not the best way to do this in my opinion, a simple phone call should be enough for them to start the process of finding the missing stay).
George...
George...