No printed statement
Aug 31, 2001 | 10:28 pm
#1
Original Poster
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,416
No printed statement
Just got my quarterly statement. No statement. Instead, I have a note from Lynne saying that for "my convenience" they sent me an e-mail with my balance, instead of my printed statement. I can call if I want a printed statement. (I sent an e-mail). Did I miss an announcement about how this was being done?
Sep 1, 2001 | 7:04 am
#2
Join Date: Aug 2001
Location: Salt Lake City Utah, USA
Posts: 12
What happened was Corporate decided they were going to do this great thing and send out E-mail statements, which is way cool, because they would have contained everything the printed statements have except they would have been in an e-mail.
Well, at the last moment, something happened, and they decided to send the e-mails containing the link to your Internet statment. Can you stay oops? I feel sorry for the Marriott Rewards customerservice centers because they are going to get A LOT of complaints.
Just know they aren't going to send you a link to your internet account again, and if you do need a paper statement (which end up usually being wrong anyway) they will order you one.
Well, at the last moment, something happened, and they decided to send the e-mails containing the link to your Internet statment. Can you stay oops? I feel sorry for the Marriott Rewards customerservice centers because they are going to get A LOT of complaints.
Just know they aren't going to send you a link to your internet account again, and if you do need a paper statement (which end up usually being wrong anyway) they will order you one.
Sep 1, 2001 | 10:01 am
#3
Original Poster
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,416
I assume when you mean "wrong anyway" you mean "not as current as the web." Because, in 15 years, there has never actually been an error on my printed statement. My problem is that I keep all the information in Quicken, so I really like the statement in order to reconcile. The web listing, which is otherwise helpful, isn't in chronological order.
Sep 1, 2001 | 11:57 am
#4
Join Date: Jul 2000
Location: Houston, TX, USA
Posts: 72
You did better than I. My envelope was completely empty. I have no idea as to what was to have been inserted.
Sep 4, 2001 | 10:39 pm
#5
Join Date: Mar 2001
Location: DFW
Programs: AA PLT->GLD|HH Gold|SPG PLT->GOLD|HGP Gold|MR Silver
Posts: 1,985
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by sbrower:
... I keep all the information in Quicken ... </font>
... I keep all the information in Quicken ... </font>
Sep 4, 2001 | 10:47 pm
#6
Original Poster
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,416
Quicken: This was something I came up with years ago. I create a separate file called points (so it doesn't influence my financial statements). Each airline and/or hotel program becomes a "bank account" within the file (Example: American, Marriott, United, etc.). The account number is my account number for that program (makes it easy to look them up). The categories are my own (Flight Actual Miles, Flight Class of Service, Member Bonus, Hotel Points, etc.). When I check a web site (such as AA or Marriott) and I see the actual entry, I put in the exact amounts and mark the item as "Cleared" (just like they get marked when I download from the bank). Then, when I get the printed statement, it is just like a bank statement: I reconcile (which is why you create them as bank accounts instead of asset accounts or something else). The "missing" entries are obvious and I follow up. I have my history and my balances going back for years.
Sep 7, 2001 | 9:21 pm
#7
Join Date: Jul 2001
Location: Brandon, Mississippi USA
Posts: 259
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by sbrower:
Quicken: This was something I came up with years ago. I create a separate file called points (so it doesn't influence my financial statements). Each airline and/or hotel program becomes a "bank account" within the file (Example: American, Marriott, United, etc.). The account number is my account number for that program (makes it easy to look them up). The categories are my own (Flight Actual Miles, Flight Class of Service, Member Bonus, Hotel Points, etc.). When I check a web site (such as AA or Marriott) and I see the actual entry, I put in the exact amounts and mark the item as "Cleared" (just like they get marked when I download from the bank). Then, when I get the printed statement, it is just like a bank statement: I reconcile (which is why you create them as bank accounts instead of asset accounts or something else). The "missing" entries are obvious and I follow up. I have my history and my balances going back for years. </font>
Quicken: This was something I came up with years ago. I create a separate file called points (so it doesn't influence my financial statements). Each airline and/or hotel program becomes a "bank account" within the file (Example: American, Marriott, United, etc.). The account number is my account number for that program (makes it easy to look them up). The categories are my own (Flight Actual Miles, Flight Class of Service, Member Bonus, Hotel Points, etc.). When I check a web site (such as AA or Marriott) and I see the actual entry, I put in the exact amounts and mark the item as "Cleared" (just like they get marked when I download from the bank). Then, when I get the printed statement, it is just like a bank statement: I reconcile (which is why you create them as bank accounts instead of asset accounts or something else). The "missing" entries are obvious and I follow up. I have my history and my balances going back for years. </font>
sbrower,
Thanks for the tip! This will make it much easier to keep up with my points!
George...