Non Refundable Rates...
Oct 5, 2000 | 7:36 pm
#16
Join Date: Oct 2000
Location: USA
Posts: 237
Non-refundable does not mean cheap. Non-refundable means NO REFUNDS.
Das means cheap. Honor your agreement and get on with your life.
Das means cheap. Honor your agreement and get on with your life.
Oct 6, 2000 | 2:39 pm
#17
Join Date: Oct 2000
Location: Colorado Springs, Colorado, USA
Posts: 6
This response is in regards to das' first comment. I am outraged that a Customer Service Manager would go so far as to say that a customer's "perception is nonsense". The customers are everything to a company. As a Membership Services Manager myself, I try to teach all my staff that the customer's perception is our reality. Period. It does not matter what we think...if the customer is displeased then we need to do something to fix it.
I also understand that companies have rules they have to abide by. However, Marriott is not a mom & pop motel on the side of the road in a deserted town. It would not hurt them to fulfill special requests for a customer who has taken the time to contact them about a particular issue.
It seems to me that Marriott's service has been on the decline and I think that they need to take some sort of action to solve this.
Rudeness to a customer is NEVER acceptable. Customers deserve respect, and from what I have been reading lately, Marriott does not show that respect.
Thanks for the time and have safe travels!
I also understand that companies have rules they have to abide by. However, Marriott is not a mom & pop motel on the side of the road in a deserted town. It would not hurt them to fulfill special requests for a customer who has taken the time to contact them about a particular issue.
It seems to me that Marriott's service has been on the decline and I think that they need to take some sort of action to solve this.
Rudeness to a customer is NEVER acceptable. Customers deserve respect, and from what I have been reading lately, Marriott does not show that respect.
Thanks for the time and have safe travels!
Oct 6, 2000 | 2:40 pm
#18
Join Date: Oct 2000
Location: Colorado Springs, Colorado, USA
Posts: 6
This response is in regards to das' first comment. I am outraged that a Customer Service Manager would go so far as to say that a customer's "perception is nonsense". The customers are everything to a company. As a Membership Services Manager myself, I try to teach all my staff that the customer's perception is our reality. Period. It does not matter what we think...if the customer is displeased then we need to do something to fix it.
I also understand that companies have rules they have to abide by. However, Marriott is not a mom & pop motel on the side of the road in a deserted town. It would not hurt them to fulfill special requests for a customer who has taken the time to contact them about a particular issue.
It seems to me that Marriott's service has been on the decline and I think that they need to take some sort of action to solve this.
Rudeness to a customer is NEVER acceptable. Customers deserve respect, and from what I have been reading lately, Marriott does not show that respect.
Thanks for the time and have safe travels!
I also understand that companies have rules they have to abide by. However, Marriott is not a mom & pop motel on the side of the road in a deserted town. It would not hurt them to fulfill special requests for a customer who has taken the time to contact them about a particular issue.
It seems to me that Marriott's service has been on the decline and I think that they need to take some sort of action to solve this.
Rudeness to a customer is NEVER acceptable. Customers deserve respect, and from what I have been reading lately, Marriott does not show that respect.
Thanks for the time and have safe travels!