Problems with posting points
Sep 19, 2000 | 5:21 am
#1
Original Poster
Join Date: Aug 2000
Location: New Zealand
Posts: 15
Problems with posting points
Has anyone else had problems getting Marriott to post their points. I booked in a group taking 18 rooms for one night and received no points/miles. I phoned on several occasions, wrote a detailed letter and have recently emailed twice. I have received no reply other than the automated email reply. It is now over a year. I organise groups fairly frequently and have sworn never to use Marriott again unless they at least have the courtesy to reply to my communications.
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[This message has been edited by Gerry (edited 09-19-2000).]
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[This message has been edited by Gerry (edited 09-19-2000).]
Sep 19, 2000 | 6:19 am
#2
Join Date: Aug 2000
Location: Salt Lake City
Programs: Delta, Hertz, Hilton, Marriott
Posts: 4,917
delete
Last edited by tmorse6570; Sep 15, 2007 at 2:34 am
Sep 19, 2000 | 3:46 pm
#3
Join Date: Oct 1999
Location: Allentown, PA USA
Programs: Northwest-millionair; Marriott, lifetime gold
Posts: 578
Corporate rates, discounted rates, AARP rates... just about any rate.... qualify for Marriott Reward points. Have you called the Reward program to talk to a live human being ? Marriott is usually very helpful in assuring points are credited. They are often not quite as prompt in answering correspondence.
Sep 20, 2000 | 7:26 am
#4
Original Member
Join Date: May 1998
Location: CH-3823 Wengen Switzerland
Programs: miles&more, MileagePlus
Posts: 27,043
over a year ago - the programs were different then. For which option (Marriott Rewards or Marriott Miles) did you opt then?
They also had (and still have) special (10'000 points or so?) pointscredits for organizers of meetings/group-bookings (but such 'specials' did then exclude individual earnings - all credits went to the organizer).
They also had (and still have) special (10'000 points or so?) pointscredits for organizers of meetings/group-bookings (but such 'specials' did then exclude individual earnings - all credits went to the organizer).
Sep 20, 2000 | 2:42 pm
#5
Original Poster
Join Date: Aug 2000
Location: New Zealand
Posts: 15
Thanks for the comments guys. I did try to call Marriott; several times to the conference organizer at the hotel and finally to the 800 number where they promised to "look into it". Since I am calling ffrom ouside the US it is expensive to stay on hold for 20 mins at international rates........
I had elected for Marriott miles and the bonus for group organisers was in place at that time. SInce it was a school group there were no other individuals claiming credit for the rooms.
All of my communications seem to have been ignored. I suppose by now it is too far in the past for them to bother with it. After all, what is one customer to such a big organisation.
I had elected for Marriott miles and the bonus for group organisers was in place at that time. SInce it was a school group there were no other individuals claiming credit for the rooms.
All of my communications seem to have been ignored. I suppose by now it is too far in the past for them to bother with it. After all, what is one customer to such a big organisation.