Platinum Support Closed?
Jul 4, 2012 | 7:41 am
#1
Original Poster
Join Date: Aug 2010
Location: Philly, PA
Programs: Avis First, Hertz Gold, Marriott Platinum, US Airways Platinum, AA Platinum, UA Silver, Hilton Diamo
Posts: 206
Platinum Support Closed?
I guess Platinum's don't need help on days like the 4th of July. No one really travels that day anyway, right? 
Jul 4, 2012 | 7:49 am
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Jul 4, 2012 | 8:35 am
#3
Original Poster
Join Date: Aug 2010
Location: Philly, PA
Programs: Avis First, Hertz Gold, Marriott Platinum, US Airways Platinum, AA Platinum, UA Silver, Hilton Diamo
Posts: 206
Jul 4, 2012 | 9:12 am
#4
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
Platinum reservations is 24/7.
Platinum Customer Service (aka Marriott Rewards) is 8:15am - 9:00pm, Monday - Friday, US Eastern time (my guess is they are closed on Holidays).
BTW, as of last November Platinum Customer Service is no longer a dedicated Platinum line. If, during normal MR business hours, you do not want to remain on hold, call Plat reservations and have them transfer you to Marriott Rewards Customer Service. Feel free to do a search for the numerous other threads on this topic should you want more info.
Interestingly, for PP the Customer Service and Reservation phone numbers are the same. I wonder if anything has changed for Plat.
Platinum Customer Service (aka Marriott Rewards) is 8:15am - 9:00pm, Monday - Friday, US Eastern time (my guess is they are closed on Holidays).
BTW, as of last November Platinum Customer Service is no longer a dedicated Platinum line. If, during normal MR business hours, you do not want to remain on hold, call Plat reservations and have them transfer you to Marriott Rewards Customer Service. Feel free to do a search for the numerous other threads on this topic should you want more info.
Interestingly, for PP the Customer Service and Reservation phone numbers are the same. I wonder if anything has changed for Plat.
Jul 4, 2012 | 9:33 am
#5
Original Poster
Join Date: Aug 2010
Location: Philly, PA
Programs: Avis First, Hertz Gold, Marriott Platinum, US Airways Platinum, AA Platinum, UA Silver, Hilton Diamo
Posts: 206
Jul 4, 2012 | 11:43 am
#6
Suspended
Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023
to borrow from VickiSoCal's in another thread "I don't like that plat challenge is so easy to sign up for and you get Plat right off the bat. Basically anyone can be Plat 25% of every year".................. now that everybody, or nearly everybody is, are or easily could be plat take the day off as there's no longer anyone left to upgrade..........
Jul 4, 2012 | 11:50 am
#7
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,129
to borrow from VickiSoCal's in another thread "I don't like that plat challenge is so easy to sign up for and you get Plat right off the bat. Basically anyone can be Plat 25% of every year".................. now that everybody, or nearly everybody is, are or easily could be plat take the day off as there's no longer anyone left to upgrade..........
Eh, doesn't bother me. They run the Gold/Plat challenges to try & drum up bizness/convert people to stay at Marriotts in the future. If it works, they have a new loyal customer. If it doesn't, then the person will drop down/not renew or has to wait a year before doing it again.
And some of the folk who sign up do so just to get the bennies at a particular property for a vacation, and don't plan on staying any other time. So it's not like it's ruining it for others on a regular basis.
There's always going to be the I did it the hard way/the 'lites' are taking away my bennies/competing with me. Shrug. For every one of those there's a road warrior that doesn't sign up for the elite program at all. It all evens out, but that's just my opinion.
But back to the OP's original question. Plat ressies is 24/7. Plat MR Cust Svc is Mon-Fri, excluding holidays.
This is only a guess, but I'm guessing that other hotel chains cust svc are the same, along w/ airlines cust svc. Ressies 24/7. Cust svc M-F, ex holidays.
Cheers.