Butt-ugly emails from Marriott
#1
Original Poster




Join Date: May 2010
Posts: 942
Butt-ugly emails from Marriott
I receive beautiful emails notifying me of upcoming stays from Hilton, Holiday Inn, and Choice hotels, but the Marriott ones are super ugly. No pictures, long strings of a typewriter font, weblinks that are whole paragraphs of text, and rather hard to actually pick out the most important details. And yes, I DO have my profile toggled on to receive html emails and it's been that way since the beginning.
Here's a sample:
Confirmation Number: XXXXXXXXXXXX
Check-in: Monday, March xx, 2012 (04:00 PM)
Check-out: Wednesday, March xx, 2012 (11:00 AM)
Your Rewards level: Gold
Reservation Reminder
Dear MR XXXXXXx,
Book with Hertz: Save up to 35% and Earn 500 Rewards Points http://trip.marriott.com/cars/availa...9t120600000005
Book Cars, Tours & More - get great rates on local tours and attractions http://trip.marriott.com/activity/se...9t120600000008
About Your Destination
--------------------------------
Weather View a 10-day forecast
http://marriott.weather.com/weather/tenday/
Go Your Own Way
Find everything you need to make your stay go smoothly with local restaurant
recommendations, itinerary planning, local maps, weather and travel information. http://www.marriott.com/hotels/einte...9t120600000011
What's happening in XXXXX?
You know what you like. We know where you can find it in XXXXX. Use the links
below, proudly provided by wCities, to find things to do and see in XXXXXX.
City Insider
http://www.marriott.com/city-guide/c....mi?cityId=160
Top Pick
http://www.marriott.com/city-guide/c...y=0&topPicks=Y
Dining
http://www.marriott.com/city-guide/c...60&category=24
Bars & Nightlife
http://www.marriott.com/city-guide/c...60&category=25
Things to do
http://www.marriott.com/city-guide/c...60&category=26
Business Essentials
http://www.marriott.com/city-guide/c...60&category=27
Shopping
http://www.marriott.com/city-guide/c...60&category=28
Practical Information
http://www.marriott.com/city-guide/c...60&category=29
marshaCode=xAP&roomPoolCode=STKT&roomPoolDescripti on=Studio[/url], 1 King,
Sofabed&requestor=email
Number of rooms: 1
Guests per room: 1
Guest name: XXXXXXXXX
Reservation confirmed: Tuesday, January 10, 2012 (22:17:00 GMT)
Guarantee method: Credit card guarantee,
Summary of Room Charges
Total for stay (for all rooms) - 182.86
Complimentary on-site parking
Changes in taxes or fees implemented after booking will affect the total room price.
To modify or cancel this reservation online: https://www.marriott.com/reservation...Reservation.mi (see details below) or, call 1-800-331-3131 in the US and Canada. Elsewhere,
call our Worldwide Reservations: https://www.marriott.com/reservation...ion-numbers.mi.
Contact us if you have questions about your reservation https://www.marriott.com/suggest/suggest.mi
Canceling Your Reservation
You may cancel your reservation for no charge until 06:00 PM hotel time on Monday, March
12, 2012.
Please note that we will assess a fee of 91.43 USD if you must cancel after this
deadline. If you have made a prepayment, we will retain all or part of your prepayment.
If not, we will charge your credit card.
Modifying Your Reservation
Please note that a change in the length or dates of your reservation may result in a rate
change.
Rewards Account Information
--------------------------------
Your Rewards level: Gold
Your Rewards number: XXXXXXXX
Sign in to view account at: https://www.marriott.com/rewards/myAccount/default.mi
Sign up for eFolio to receive your hotel bill by email after each stay in the USA and
Canada at: https://marriott.com/rewards/myAccou...Preferences.mi.
Plan events, earn rewards with Rewarding Events at: https://marriott.com/meetings/rewards/travel.mi.
Look No Further. You've received the best possible rate - guaranteed at: https://www.marriott.com/hotel-rates/travel.mi
Travel Alerts
--------------------------------
All rates at this hotel include complimentary breakfast and in-room high speed internet
access
Introducing the NEW, FREE Marriott Mobile App. Download Today! https://www.marriott.com/marriott/mo...1t020600000112
Please Note: All Marriott hotels in the USA and Canada, are committed to a smoke-free
policy. Learn more at: https://www.marriott.com/marriott.mi?page=smokefree
The Responsible Tourist and Traveler. Get a practical guide to help you make your trip an
enriching experience at: http://www.unwto.org/ethics/responsi...1t020600000107
Privacy, Authenticity and Opting Out
Your privacy is important to us. Please visit our Privacy Statement for full details https://www.marriott.com/privacy.mi
This email confirmation is an auto-generated message. Replies to automated messages are
not monitored. Our Internet Customer Care team is available to assist you 24 hours per
day, 7 days per week. Contact Internet Customer Care https://www.marriott.com/suggest/suggest.mi.
Promotional email unsubscribe
If you provided us with your email address for the first time, we will send you a
follow-up email to welcome you. We will also send you periodic emails with information
about your account balance, member status, special offers and promotions. An opt-out link
will be included in each of these emails so that you can change your mind at any time.
If you would prefer to opt out of such emails from Marriott International, Marriott
Rewards or The Ritz-Carlton Rewards, you may do so here https://www.marriott.com/profile/ema...beChallenge.mi. In addition, you may unsubscribe from The Ritz-Carlton
email community here https://ritzcarlton-email.com/p/Ritz...eference_page1
Please note: Should you unsubscribe from promotional email, we will continue to send
messages for transactions such as reservation confirmation, point redemption, etc.
Confirmation Authenticity
We're sending you this confirmation notice electronically for your convenience. Marriott
keeps an official record of all electronic reservations. We honor our official record
only and will disregard any alterations to this confirmation that may have been made
after we sent it to you.
If you have received this email in error, please let us know https://www.marriott.com/suggest/suggest.mi.
--------------------------------
Terms of Use( https://marriott.com/copyrite.mi )::Internet Privacy Statement( https://marriott.com/privacy.mi )1996-2012 Marriott International, Inc. All rights reserved.
Marriott proprietary information.
Here's a sample:
Confirmation Number: XXXXXXXXXXXX
Check-in: Monday, March xx, 2012 (04:00 PM)
Check-out: Wednesday, March xx, 2012 (11:00 AM)
Your Rewards level: Gold
Reservation Reminder
Dear MR XXXXXXx,
Book with Hertz: Save up to 35% and Earn 500 Rewards Points http://trip.marriott.com/cars/availa...9t120600000005
Book Cars, Tours & More - get great rates on local tours and attractions http://trip.marriott.com/activity/se...9t120600000008
About Your Destination
--------------------------------
Weather View a 10-day forecast
http://marriott.weather.com/weather/tenday/
Go Your Own Way
Find everything you need to make your stay go smoothly with local restaurant
recommendations, itinerary planning, local maps, weather and travel information. http://www.marriott.com/hotels/einte...9t120600000011
What's happening in XXXXX?
You know what you like. We know where you can find it in XXXXX. Use the links
below, proudly provided by wCities, to find things to do and see in XXXXXX.
City Insider
http://www.marriott.com/city-guide/c....mi?cityId=160
Top Pick
http://www.marriott.com/city-guide/c...y=0&topPicks=Y
Dining
http://www.marriott.com/city-guide/c...60&category=24
Bars & Nightlife
http://www.marriott.com/city-guide/c...60&category=25
Things to do
http://www.marriott.com/city-guide/c...60&category=26
Business Essentials
http://www.marriott.com/city-guide/c...60&category=27
Shopping
http://www.marriott.com/city-guide/c...60&category=28
Practical Information
http://www.marriott.com/city-guide/c...60&category=29
marshaCode=xAP&roomPoolCode=STKT&roomPoolDescripti on=Studio[/url], 1 King,
Sofabed&requestor=email
Number of rooms: 1
Guests per room: 1
Guest name: XXXXXXXXX
Reservation confirmed: Tuesday, January 10, 2012 (22:17:00 GMT)
Guarantee method: Credit card guarantee,
Summary of Room Charges
Total for stay (for all rooms) - 182.86
Complimentary on-site parking
Changes in taxes or fees implemented after booking will affect the total room price.
To modify or cancel this reservation online: https://www.marriott.com/reservation...Reservation.mi (see details below) or, call 1-800-331-3131 in the US and Canada. Elsewhere,
call our Worldwide Reservations: https://www.marriott.com/reservation...ion-numbers.mi.
Contact us if you have questions about your reservation https://www.marriott.com/suggest/suggest.mi
Canceling Your Reservation
You may cancel your reservation for no charge until 06:00 PM hotel time on Monday, March
12, 2012.
Please note that we will assess a fee of 91.43 USD if you must cancel after this
deadline. If you have made a prepayment, we will retain all or part of your prepayment.
If not, we will charge your credit card.
Modifying Your Reservation
Please note that a change in the length or dates of your reservation may result in a rate
change.
Rewards Account Information
--------------------------------
Your Rewards level: Gold
Your Rewards number: XXXXXXXX
Sign in to view account at: https://www.marriott.com/rewards/myAccount/default.mi
Sign up for eFolio to receive your hotel bill by email after each stay in the USA and
Canada at: https://marriott.com/rewards/myAccou...Preferences.mi.
Plan events, earn rewards with Rewarding Events at: https://marriott.com/meetings/rewards/travel.mi.
Look No Further. You've received the best possible rate - guaranteed at: https://www.marriott.com/hotel-rates/travel.mi
Travel Alerts
--------------------------------
All rates at this hotel include complimentary breakfast and in-room high speed internet
access
Introducing the NEW, FREE Marriott Mobile App. Download Today! https://www.marriott.com/marriott/mo...1t020600000112
Please Note: All Marriott hotels in the USA and Canada, are committed to a smoke-free
policy. Learn more at: https://www.marriott.com/marriott.mi?page=smokefree
The Responsible Tourist and Traveler. Get a practical guide to help you make your trip an
enriching experience at: http://www.unwto.org/ethics/responsi...1t020600000107
Privacy, Authenticity and Opting Out
Your privacy is important to us. Please visit our Privacy Statement for full details https://www.marriott.com/privacy.mi
This email confirmation is an auto-generated message. Replies to automated messages are
not monitored. Our Internet Customer Care team is available to assist you 24 hours per
day, 7 days per week. Contact Internet Customer Care https://www.marriott.com/suggest/suggest.mi.
Promotional email unsubscribe
If you provided us with your email address for the first time, we will send you a
follow-up email to welcome you. We will also send you periodic emails with information
about your account balance, member status, special offers and promotions. An opt-out link
will be included in each of these emails so that you can change your mind at any time.
If you would prefer to opt out of such emails from Marriott International, Marriott
Rewards or The Ritz-Carlton Rewards, you may do so here https://www.marriott.com/profile/ema...beChallenge.mi. In addition, you may unsubscribe from The Ritz-Carlton
email community here https://ritzcarlton-email.com/p/Ritz...eference_page1
Please note: Should you unsubscribe from promotional email, we will continue to send
messages for transactions such as reservation confirmation, point redemption, etc.
Confirmation Authenticity
We're sending you this confirmation notice electronically for your convenience. Marriott
keeps an official record of all electronic reservations. We honor our official record
only and will disregard any alterations to this confirmation that may have been made
after we sent it to you.
If you have received this email in error, please let us know https://www.marriott.com/suggest/suggest.mi.
--------------------------------
Terms of Use( https://marriott.com/copyrite.mi )::Internet Privacy Statement( https://marriott.com/privacy.mi )1996-2012 Marriott International, Inc. All rights reserved.
Marriott proprietary information.
#2
Original Poster




Join Date: May 2010
Posts: 942
Maybe what I should say is that I am looking for something that I can print out and take with me that fits on one page, something that I don't have to paste into Word and then perform major deletes and highlights on to put the relevant info on one page.
#3
Join Date: May 2011
Location: LAX
Programs: AA PLAT, Marriot Plat, SPG Plat, Hilton Gold
Posts: 280
could it be your preference is to receive text email instead of Html?
#4


Join Date: Jan 2008
Location: Plum Nelly
Programs: Marriott Bonvoy, Delta Sky Miles, and S&H Green Stamps
Posts: 642
I no longer print out the confirmation email when after one day I realized that I never really used it, anyway. Printed it, carried it with me, yet never used it. Seems like a waste of paper and ink.
Today, the email is on my smartphone, in HD, if I ever need it.
Today, the email is on my smartphone, in HD, if I ever need it.
#5
Original Poster




Join Date: May 2010
Posts: 942
No, not set to text, but to HTML. What do other people get?
#6
Join Date: Aug 2011
Location: ATL
Programs: Delta GM, Marriott Platinum, Hertz 5*
Posts: 2,530
Here is the type of email I typically get:

Not sure if this is different than what you are describing or not. I don't think it's ugly or hard to find the important info in, but definitely doesn't print well either!
Like others, I pull it up on my phone if I need to reference it for any reason, but probably only once in a hundred stays has that happend.

Not sure if this is different than what you are describing or not. I don't think it's ugly or hard to find the important info in, but definitely doesn't print well either!
Like others, I pull it up on my phone if I need to reference it for any reason, but probably only once in a hundred stays has that happend.
#8
FlyerTalk Evangelist

Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Here is the type of email I typically get:
Not sure if this is different than what you are describing or not. I don't think it's ugly or hard to find the important info in, but definitely doesn't print well either!
Like others, I pull it up on my phone if I need to reference it for any reason, but probably only once in a hundred stays has that happend.
Not sure if this is different than what you are describing or not. I don't think it's ugly or hard to find the important info in, but definitely doesn't print well either!
Like others, I pull it up on my phone if I need to reference it for any reason, but probably only once in a hundred stays has that happend.
#9
Join Date: Jan 2011
Location: Williamsburg, VA
Programs: Marriott Platinum
Posts: 15
Refresh profile page
I too get the "ugly" emails. I checked my profile and saw that I had chosen HTML. I then clicked on text and then chose HTML again. I saved it as HTML. I then cancelled a reservation and the new email is "pretty".
So it seems that even though my profile said HTML, I was receiving text.
So it seems that even though my profile said HTML, I was receiving text.
#10
Join Date: Aug 2011
Location: ATL
Programs: Delta GM, Marriott Platinum, Hertz 5*
Posts: 2,530
Just out of curiosity, what risk am I taking by putting this info out there?
#11
Join Date: Jan 2008
Programs: Delta Platinum, Marriott Platinum, Starwood Gold
Posts: 143
The same risks as posting any information on a public forum...
1. Your email address *****@NAVI****.COM
2. Bad guys could use this for more recon, using social engineering against marriott call center, or yourself.
3. More bad stuff
1. Your email address *****@NAVI****.COM
2. Bad guys could use this for more recon, using social engineering against marriott call center, or yourself.
3. More bad stuff
#13
Original Poster




Join Date: May 2010
Posts: 942
crjask: I tried your technique, clicking off html to text, then rechoosing html and saving-- but I still get the butt ugly emails. Oh well, there appears to be no solution.
It's kind of like ugly bedspreads: not critical to the stay but not completely insignificant, either.
It's kind of like ugly bedspreads: not critical to the stay but not completely insignificant, either.
Last edited by tom_MN; Mar 10, 2012 at 10:30 am
#14
Join Date: May 2011
Location: Everywhere
Programs: Who cares... status is a Red Herring.
Posts: 733
Yea, I get the same emails but I don't read them or print them...
I guess you need to print the email if your name is bob smith or something.
I guess you need to print the email if your name is bob smith or something.

